Insight Lead (Customer Experience)
- Location
- Greater London, England, United Kingdom
strategies, influence planning accuracy, and help us build a better experience for our customers every day. How you embrace curiosity daily Connect data from AI bots, human support interactions, factory metrics, and logistics milestones to uncover hidden commercial value. Analyze support tickets, chat logs, and CSAT or NPS scores … automated dashboards that deliver accurate, single-source-of-truth reporting for business stakeholders. Investigate unified journey analytics and develop business cases for technical tools, AI implementations, and channel optimizations. Partner with the Planning Lead to integrate objective data insights into care, shipping, and production forecasting. Create a value-impact framework ...