same. You'll help shape the future of fraud operations, driving innovation, enhancing customer outcomes, and supporting a transformation journey focused on data, automation, AI, and digital technology. As a senior leader, you'll inspire and lead a large, high-performing customer operations function, overseeing inbound telephony, digital channels, chat … customer and business outcomes. Significant experience leading large-scale transformation programmes, including the design and delivery of enhanced customer journeys, new contact channels, automation, AI solutions and technology-driven operational improvements. The ability to build and maintain strong relationships across a wide range of stakeholders, with a demonstrated history ...