Manager, Insight and Customer Experience (CX)
- Hiring Organisation
- Travelers
- Location
- london, south east england, united kingdom
points, and needs Identify, plan, and execute research activities to gather user experience data and evaluate solution usability. Manage NPS and SUS programmes. Champion AI-first methodologies for insights delivery, including surveys, sentiment analysis, and predictive modelling Leverage carrier management agreements and internal data sources to inform strategic recommendations Manage … service design Prototyping Data analysis and visualization Design systems Strong proficiency with data visualisation and analytics tools Designing and running primary research Experience with AI-enabled research and insights tools Business analysis skills and ability to understand sales processes and commercial impact Excellent presentation, communication, and facilitation skills Strong collaboration ...