Amazon Connect Architect
- Hiring Organisation
- Infoplus Technologies UK Ltd
- Location
- Edinburgh, Midlothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
both business and technical levels to understand requirements and provide expert guidance on Amazon Connect, Lex, Lambda, Kendra, Bedrock (GenAI) and broader AWS AI/ML services. Ensure Real Time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription … Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows, AWS Lambda and Lex bots Deep functional ...