Support Escalation Engineer - L4 (Night Shift - 10pm-6am)
- Hiring Organisation
- The SJB Group
- Location
- United Kingdom
external vendors to drive resolution Support deployment and configuration of backup/recovery solutions Mentor junior engineers and contribute to knowledge sharing Experience & Skills ~5+ years in technical support, ideally within an MSP or enterprise environment Strong experience with backup technologies (e.g. Veeam, Commvault, NetBackup) Solid understanding of virtualisation … platforms (Azure, AWS or GCP) Experience with storage (SAN/NAS), networking fundamentals, and servers (Windows/Linux) Strong troubleshooting, communication, and stakeholder management skills Comfortable working independently in a high-pressure, night shift environment What We’re Looking For Customer-focused with a proactive, problem-solving mindset Strong ...