of work. Key Responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * AntivirusManagement (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users … documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary More ❯
mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network … and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure More ❯
Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network … and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network … and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure More ❯
specifically responsible for completing the implementation of a number of strategic based security solutions for new security tooling or existing. The engineer will also participate in security related service management processes (incident, change and problem management) and will participate in the planning, design, enforcement and review of security controls which protect the integrity of the firm. Essential Duties … security-by-design principles into development processes. Conduct reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Support Data Loss Prevention (DLP) solutions that protect corporate … data across platforms, devices, and environments globally. Monitoring and managing responses to the Security Incidents and Security DLP. Standard, third party and privilege Identity Access Management Operate, manage and improve HSM key management infrastructure. Remediation of external, internal vulnerabilities, web application scanning and patch compliance. Cyber Incident Management and or Security Forensic experience. Documenting High Low and More ❯
efficient IT support to maximise productivity Provide 1st line support on issues including: Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirusmanagement Patch and upgrade management (with specific reference to WSUS) Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new …/11 Microsoft Office suite IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirusmanagement Cyber Security Awareness Good communication both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a More ❯
and optimisation, with CCNA or CCNP certification. Proficient in managing Active Directory, Exchange Online, SharePoint, and Teams to maintain enterprise collaboration platforms effectively. Understanding of endpoint security technologies (e.g., antivirus software, patch management, MFA deployment), familiar with information security standards like ISO 27001, and capable of implementing account password policies, data backup, and other compliance requirements. Ability to … and collaboration tools (Lark, Teams Rooms). Proficiency in at least one scripting language (PowerShell/Python) to develop automated scripts for repetitive tasks such as bulk user account management and device configuration initialisation. Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences. Close coordination More ❯
Horsforth, Leeds, West Yorkshire, England, United Kingdom
TPP (The Phoenix Partnership)
role involves: • Managing, maintaining and upgrading enterprise server and storage hardware• Providing internal support for office hardware including, PCs, laptops, mobile devices (Windows OS, iOS, MacOS and Android)• Vulnerability management using scanning tools such as Nessus • Remediation/automation of software rollout using Ninite/PDQ • Configuring and monitoring of Anti-virus software & Mobile Device Management• Firewall/… Switch management - Configuration, patching and upgrading• Administering Microsoft Active Directory, Exchange Server & Office 365 • Achieving recognised Cyber Security accreditation• Management of video conferencing • Management of enterprise level phone system• Monitoring and managing the availability and scalability of resources, including CPU usage, disk usage and storage systems including network troubleshooting• Continuously improving and keeping up with the IT More ❯
role involves: Managing, maintaining and upgrading enterprise server and storage hardware Providing internal support for office hardware including, PCs, laptops, mobile devices (Windows OS, iOS, MacOS and Android) Vulnerability management using scanning tools such as Nessus Remediation/automation of software rollout using Ninite/PDQ Configuring and monitoring of Anti-virus software & Mobile Device Management Firewall/… Switch management - Configuration, patching and upgrading Administering Microsoft Active Directory, Exchange Server & Office 365 Achieving recognised Cyber Security accreditation Management of video conferencing Management of enterprise level phone system Monitoring and managing the availability and scalability of resources, including CPU usage, disk usage and storage systems including network troubleshooting Continuously improving and keeping up with the IT More ❯
Testing and evaluating security products • Making recommendations for enhancing and improving security processes and tools • Leading the delivery of cyber security awareness training and testing for colleagues • Reviewing incident management processes to be followed in the event of any security breaches. • Planning and testing disaster recovery processes • Liaising with stakeholders in relation to security issues and risks • Generating reports … operating systems, and applications, hardware and security. • Knowledge of various security technologies such as network and application firewalls, intrusion and data loss prevention and anti-virus • Knowledge of identity management, patch management and best practice. • Knowledge of security threat vectors and ways to manage them (email, web, social engineering, endpoints etc) • Ability to keep up to date on More ❯
requires a holistic thinker with excellent leadership skills, a deep understanding of end user technologies, and the ability to manage a diverse team effectively. Responsibilities and Duties: Leadership and Management: Lead and oversee a combination of local and remote IT Support Engineers, providing direction, coaching, and development opportunities. Support the Head of End User Services, and your peers, in … KPIs) and service metrics, and aligning with HR teams on succession planning and performance issues as needed. Ensure the timely resolution of end user issues, whilst ensuring that senior management are kept updated on pertinent issues, when required. Act as a point of escalation for the team, addressing complex or high-priority issues promptly and effectively. Working with your … within budget. Coordinate with other IT teams and business units to ensure successful project outcomes and seamless integration with existing systems. Work with our Director of Asset and Vendor Management, to support the relationship management of vendors and service providers, ensuring the delivery of high-quality products and services. Work with our Head of Service Delivery to support More ❯
What You'll Be Working On: ️ Designing, implementing, and managing endpoint security solutions (antivirus, EDR, device management) ️ Monitoring endpoint security alerts and incidents, responding promptly to detect and mitigate security threats ️ Conducting regular vulnerability assessments and ensuring that all endpoints are compliant with security standards ️ Collaborating with IT and security teams to ensure secure endpoint configurations and patch … management processes ️ Conducting endpoint forensics and investigation during security incidents to determine the root cause and impact What We're Looking For: ️ Proven experience as an Endpoint Security Specialist or in a similar endpoint security role ️ Strong knowledge of endpoint security solutions such as CrowdStrike, Carbon Black, or Symantec ️ Experience with endpoint detection and response (EDR) tools, patch management, and threat hunting ️ Familiarity with endpoint security best practices, including device control, mobile device management (MDM), and encryption ️ Certifications such as CEH, CISSP, or CompTIA Security+ are highly desirable More ❯