2 of 2 Remote Availability Management Jobs in the UK

contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere … to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer/respond to “calls” according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies … and processes relevant to the role, including change and release management, availability management and security management Act as a ‘service representative’ for appointed service(s), in particular take responsibility for maximising Technical Analyst’s ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We More ❯

working with developers to identify the best solutions take responsibility for solving complex issues, drawing upon a broad knowledge of web technologies take responsibility for developing others, through line management and/or mentoring help recruit other developers and, where appropriate, get involved with sifting and interviewing There are many benefits of working at GDS, including: flexible hybrid working … role. We'll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for theSenior Developer role: Availability and capacity management Development process optimisation Information security Modern standards approach Programming and build (software engineering) Prototyping Service support Systems integration Recruitment Timeline Sift completion: 21st November More ❯