ServiceNow Business Process Consultant
United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Opus Recruitment Solutions
Contract Opportunity: ServiceNow Business Process Consultant – Financial Services Location: London (Hybrid) Contract Type: 6 Months (Outside IR35) Day Rate: Competitive, based on experience Start Date: ASAP About the Company: Join a leading financial institution undergoing a major digital transformation. This organisation is investing heavily in ServiceNow to streamline operations, improve compliance, and enhance customer experience across its … global footprint. Role Overview: We’re seeking a ServiceNow Business Process Consultant to support the design and optimisation of workflows across key modules including ITSM, HRSD, and GRC. You’ll work closely with stakeholders to map current processes, identify gaps, and implement scalable solutions using ServiceNow best practices. Key Responsibilities: Lead workshops to gather and analyse business requirements. Design and document end-to-end business processes aligned with ServiceNow capabilities. Collaborate with technical teams to translate process designs into platform configurations. Drive process improvements and automation across IT and business functions. Ensure alignment with regulatory and compliance standards (e.g., SOX, GDPR). Support UAT and change management activities. Essential Skills & Experience: Proven More ❯
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