Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with the ITSM Systems Manager and ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team … teams. Strong analytical and problem-solving skills. Experience with workflow design and process improvement. Qualifications/Education/Experience: Bachelor's degree in Business Administration, Information Technology, or a related field. Proven experience in customer support management or a similar role. Strong understanding of IT Service Management (ITSM More ❯
be working closely with a range of different teams (front-to-back office) to gather requirements and design solutions to enhance a range of systems, with a specific focus on CRM. You will be working cross functionally, being a key point of contact amongst the organisation, and acting as … a bridge between users and tech teams to ensure delivery of solutions. Your experience across managing and enhancing CRM systems will help you stand out in this process. If you have a hunger for growth and want your next step in your career transition, then consider applying. No up More ❯
be working closely with a range of different teams (front-to-back office) to gather requirements and design solutions to enhance a range of systems, with a specific focus on CRM. You will be working cross functionally, being a key point of contact amongst the organisation, and acting as … a bridge between users and tech teams to ensure delivery of solutions. Your experience across managing and enhancing CRM systems will help you stand out in this process. If you have a hunger for growth and want your next step in your career transition, then consider applying. No up More ❯
be working closely with a range of different teams (front-to-back office) to gather requirements and design solutions to enhance a range of systems, with a specific focus on CRM. You will be working cross functionally, being a key point of contact amongst the organisation, and acting as … a bridge between users and tech teams to ensure delivery of solutions. Your experience across managing and enhancing CRM systems will help you stand out in this process. If you have a hunger for growth and want your next step in your career transition, then consider applying. No up More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Hays Accounts and Finance
Your new company This is an exciting opportunity to join the Applications and Systems Support team at a local governing body and provide essential cover to the team during a systems upgrade project. There are two vacancies available in the team with an initial contract length running for … Your new role As the successful candidate, your responsibilities will include: Develop and Enhance Support Services: Continuously improve a secure, efficient, and effective business application support service by leveraging current best practices and guidance to ensure uninterrupted access and reliable assistance. Optimise Reporting and Data Quality: Establish and … Engage with customers to understand their needs, gather relevant data, conduct in-depth analysis, and recommend actionable solutions to maximise the effectiveness of business applications. Operational Problem-Solving and Improvement: Identify and assess operational challenges and opportunities, then contribute to strategic enhancements that align with customer needs and More ❯
of story kick-offs, mid-story demos, handovers, desk demos and so on. • Working with users and the Product Owner to understand the business value associated with each story such that this can be communicated to the team to allow better decision making. • Ensuring appropriate levels of detail More ❯
