3 of 3 CTI Jobs in the UK

NICE CXone, Vonage, Cisco Webex Contact Center, Five9s, and/or Talkdesk is welcomed alongside this.Strong knowledge of contact centre technologies including IVR, ACD, CTI, conversational AI, voice and digital channels, call recording, workforce management, analytics, and reporting.Experience designing integrations across CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow, Zendesk), workforce management ...

Preferred vendors: CrowdStrike, Microsoft Defender, Palo Alto XDR, SentinelOneIntermediate Knowledge of VM – including deployment, automation of reporting. Preferred vendors: Rapid 7, TennableIntermediate Knowledge of CTI – including ingestion methodologies, and common ingestion and parsing methods (STIX/TAXII). Preferred vendors: MandiantAdditional requirements include:3-5 years’ experience working within ...

omnichannel integrations. Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. Client and Cross‐functional Collaboration Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical … etc.). Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. Skills & Competencies Ability to lead technical client conversations and translate complex requirements into implementation plans. Strong analytical and problem‐solving skills ...