platform Minimum of 5+ years of experience in Service Cloud and Experience Cloud. Deep knowledge and experience in implementing Support Processes, Case lifecycle, Partner Support Management, Entitlements, Milestones, Knowledge, CTI, Chat. Strong knowledge of Service Cloud Einstein ,Prompt Builder, and Agentforce Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc Good understanding of Einstein Analytics Excellent More ❯
the SOC email notification mailboxes Assists with the maintenance of MBDA Security technologies Assisting the SOC Solutions Lead with project activity Conduct proactive threat hunting in collaboration with the CTI function Conduct HR and InfoSec related investigations Ensure the timely triage and remediation of any incident or request tickets raised to the SOC Participate in the activity of adding/ More ❯
Employment Type: Contract
Rate: £45.00 - £85.00/hour In IR35 (PAYE & Umbrella) available
Sharnbrook, Bedfordshire, United Kingdom Hybrid / WFH Options
Unilever Brazil
tracibility of the data and seamless integration to virtual design platform (Ice Cream version DataLab). The successful candidate will work closely with Global Ingreident & Formulation, Processing, Packaging, Innovation, CTI teams and Business Units to understand business needs, gather requirements, work with LIMS vendor to build future-fit solution ready for Day 2 Implementation. The role also involves driving global More ❯
leading a Consulting practice focused on Contact Centre technology with evidence of building capability and capacity Technical and customer delivery experience of working with: Contact Centre Architecture & Integration (IVR, CTI, CRM, Unified Intelligent Routing) Contact Center Hardware/Device Vendors Telecommunications Carriers & SIP Trunk Providers Workforce optimisation Microsoft Teams Calling Microsoft Teams and its integration with Dynamics 365 Nuance or More ❯
Experience designing, implementing, and supporting cloud contact centers. Knowledge of applications integration and ability to collaborate with peers and other technical teams to achieve product/solution integration deliverables (CTI, analytics, CRM, other integrations). Experience in defining technical requirements, providing data and system analysis, facilitate cross functional solutions and creating complex call flows to integrate with omnichannel offerings. They More ❯
