Technical Services Manager
Solihull, West Midlands, UK
Ultima
fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001). Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management. Produce service performance reports and lead technical service reviews with our customer. 📌 What You’ll Be Doing Own the technical relationship with … Support alignment of IT services with business goals. Champion automation, resilience, and efficiency across all services. Participate in Change Approval Boards (CAB) and risk assessments. Oversee proactive monitoring, patching, capacity management, and vulnerability remediation. Represent our managed service business with professionalism, demonstrating continuous added value. Contribute to the design of new infrastructure services and advise on adoption opportunities. More ❯
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