4 of 4 Remote Contextual Inquiry Jobs in the UK

needs, behaviours, pain points and motivations. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA: Strong knowledge of qualitative and quantitative research methods, including user interviews, usability testing, surveys, diary studies, and contextual inquiry. Experience at conducting user research at every stage of service design and product development to inform and improve outcomes. Experienced in creating high-impact research deliverables and proven More ❯

will promote and create a culture of user centred and evidence-based approach to product and service design. As User Researcher, we would look to you to conduct effective contextual inquiry to understand how our customers utilise our software and provide recommendations to the roadmap based on this discovery. Other key responsibilities and accountabilities will include; Work closely More ❯

Conduct generative research to explore user needs, motivations, and behaviors for non-interface-based projects (e.g., workflows, services, or conceptual ideas). Use qualitative methods such as user interviews, contextual inquiries, and diary studies to uncover deep user insights. Leverage quantitative data from analytics platforms like Pendo, Google Analytics, or similar to identify trends, measure user behavior, and validate More ❯

shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Experience combining qualitative and quantitative methods Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Willingness to share More ❯