automated digital workflows across complex, multi-system environments.Your ImpactAI & Workflow Innovation: Architect and deploy Now Assist, Agentic AI, and Virtual Agent conversational workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences.Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM … establishing high-performance standards, upgrade roadmaps, and platform guardrails.Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service and operational usability.Enterprise Integration & Automation: Connect ServiceNow with Azure DevOps, IAM, ITOM, and third-party estates via IntegrationHub, custom ...