1 to 25 of 289 Remote Customer Engagement Jobs in the UK

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights … and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business …/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across More ❯

the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated … Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney … Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … Across Retail & Digital Environments. This is a newly created function within the Customer Engagement Division, designed to turn data into direction, with insight that sharpens journeys, fuels decisions, and ensures we stay customer-first. The role exists to maximise revenue by identifying what works, where to invest, and how to continually improve. It spans everything from strategic More ❯

Working Pattern: Hybrid - 2 days per week in the office Location: London Role Summary Our Customer Engagement team is responsible for ensuring that every Sprout.ai customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are generating the value that we've committed to delivering. The Implementation … Consultant role is part of a new Implementation team within Sprout, and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base. The role will report to the Head of Customer Engagement at Sprout, with good … upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team. As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly boundary-pushing technology into some of the More ❯

AI to transform the insurance industry? We're looking for an experienced AI IT Project Manager to lead cutting-edge initiatives across Howden Retail, driving innovation in underwriting, claims, customer engagement, finance, and compliance. This is a unique opportunity to shape the future of insurance broking by delivering impactful AI solutions that streamline operations and enhance customer … the delivery of AI and machine learning initiatives within the Howden Retail. This role is pivotal in driving digital transformation by implementing AI solutions that enhance underwriting, claims processing, customer engagement, finance and regulatory compliance. The ideal candidate will have a strong grasp of both project management and the unique challenges of the insurance broking industry. Key Responsibilities … scope, timelines, prioritisation, budgets, and resources, ensuring alignment with business objectives. Oversee the integration of AI tools with core broking platforms (e.g., Acturis, Applied Epic) SSP). Stakeholder & Broker Engagement Collaborate with operations and central function teams (e.g operations, underwriting, claims, compliance, and broking) to identify AI use cases. Translate complex AI concepts into business-friendly language for brokers More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they … gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits … to customer sites. Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel) Salary: £35,000 - £40,000 bonus excellent benefits Requirements for Customer Success Manager • Proven experience in Customer Success, Account Management, or Client Services roles • Demonstrable success in achieving KPIs around customer retention and satisfaction • Confident communicator with strong presentation skills for More ❯

Tax and Trade - London About Us: We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Senior Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships. Position Overview: As a Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from … find, manage and close high-value deals. About The Role: 1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet More ❯

Join a dynamic team dedicated to enhancing customer engagement through Microsoft Dynamics 365. Our client is seeking a D365 for Sales Consultant to join their growing Dynamics 365 CE team in a hybrid work environment based in Bedfordshire. This permanent role offers an exciting opportunity to contribute to innovative projects while benefiting from a supportive and collaborative team … culture. Key Responsibilities: - Implement and optimize MS Dynamics 365 Customer Engagement solutions to meet client needs. - Collaborate with cross-functional teams to design effective sales strategies. - Provide training and support to end-users, ensuring successful software adoption. - Analyze data to drive actionable insights and improve customer engagement effectiveness. - Stay updated on industry trends and emerging technologies More ❯

a 12 month initial contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across … both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer More ❯

workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular … reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business and as such will be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular … customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible for delivering ongoing contracted services and support to all clients with ongoing contracts. Adherence to Core's values of respect to our customers and More ❯

to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted … advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer … a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success More ❯

Technical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical solutions around every customer's unique business, needs and goals. What you will be doing Understanding customers functional and technical requirements, with the objective of mapping them to business minded goals wrapped around Zendesk functionality. You will provide recommendations based on your technical knowledge … and experience, and be ultimately responsible for definition, documentation, and execution of the appropriate technical solutions. You will work alongside a Zendesk Professional Services project team - including Engagement Managers, Services Consultants, Developers, Quality Assurance Analysts - on various activities within a customer engagement, acting as the technical solution designer and owner. As part of your day-to-day … job you will: Ask questions and dig into the customers use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful. Lead and/or participate in design and configuration sessions/workshops with customers and partners. Produce Technical Design Documents, Technical Guidance Documents, and Zendesk custom More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team :The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role :As aSeniorEngagement Manager, you'll work on an ongoing basis with our clients to drive the … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Commercial Director - Net New Sales to join our Sales team. The Commercial Director - Net New Sales is responsible for driving new business growth, expanding Sabio's client base, and establishing … on securing net new customers, developing high-value relationships with key decision-makers, and positioning Sabio's CX solutions as the preferred choice for organisations looking to enhance their customer experience. As a senior commercial leader, this role requires a deep understanding of the CX and contact centre industry, a proven ability to execute complex sales cycles, and a More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working to … solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you More ❯

behind our success. We are looking for Solutions Consultants who share our passion for differentiating technology, authentic innovation, trusted partnerships, bold decisions and who have a relentless focus on customer success. What You Will Do As Simulation Solutions Consultant you will be supporting our customers growth initiatives with a focus on GT technical capabilities. You will be participating in … growth opportunities requiring technical advice and act as the main technical interface between the client and GT throughout the sales process. Your analysis of customer technical requirements and the development of suitable solutions will ensure a successful proof of value for the prospect and help with driving customer engagement and business growth for Gamma Technologies.In addition, you … solution throughout the entire sales cycle. Oversee and help drive opportunities at all stages that require technical/software solutions support. Support applications engineering and product development based on customer feedback and opportunities experience. Support marketing, branding, and customer engagement activities. Act as technical account responsible for selected named accounts. Documentation and Management of solution consulting activities. More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. Key Responsibilities: Plan, execute, and optimise multi-channel digital marketing campaigns - including paid media, SEO, email, and social media - to drive lead generation and customer engagement … channels including SEO, PPC, email marketing, social media advertising, and multi-channel content strategy AI-Enhanced Marketing Proficiency: Knowledge of LLMs and their application in digital content creation and customer engagement strategies. Industry Knowledge: Solid understanding of the Financial Services sector (desired), including financial products, regulatory frameworks, and market trends to ensure marketing strategies are targeted, compliant, and … effective Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign Manager, and social media scheduling and reporting tools Content Development: Skilled in writing engaging, accurate, and SEO More ❯

We are courageous, creative, curious. Integrity without compromise. We are trustworthy, credible, committed. Empowered to serve. We are respectful, inclusive, collaborative. THE ROLE In this role, you will drive customer success, retention, and growth by managing a portfolio of client accounts, ensuring renewal and achieving revenue growth targets. You will develop and execute strategic account plans to enhance customer loyalty, optimize satisfaction, and maximize revenue retention. By providing exceptional onboarding, proactive engagement, and effective issue resolution, you will strengthen relationships, reduce churn, and contribute to long-term business success. The position requires strong problem-solving skills, customer success expertise, and the ability to drive engagement, retention, and seamless onboarding through proactive support and relationship management. … ensuring continued purchases of offsets/EACs. Achieve growth targets for assigned accounts by identifying expansion opportunities and increasing revenue contribution. Develop and execute strategic account plans to enhance customer loyalty, satisfaction, and long-term success. Manage a portfolio of client accounts, delivering a high standard of service and proactive engagement. Ensure customer onboarding and adoption, providing guidance More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you ll be focused on expanding our EMEA customer base by identifying and winning new business customers.? Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers.? Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

Head of Customer Success (Platform) London with potential travel Your role is transformative in shaping exceptional customer experiences. This strategic leadership position is at the heart of our mission, ensuring that every customer not only achieves success but thrives using QA's products and services.You will be passionate about creating value and leading high-impact teams, with … the real desire to make a positive difference! Key Responsibilities: Ensure customer success strategies are adaptable across evolving product lines and service models Structure and lead a team of Customer Success Managers & Sales Engineers to support pre & post customer sale, onboarding, customer engagement & product adoption, service governance, health & satisfaction, continuous improvement and customer retention. … Drive renewals, upsells, and cross-sells by identifying opportunities for expansion. Reduce churn by proactively addressing customer concerns and ensuring ongoing value delivery. Work closely with Product to understand and influence strategy & product development initiatives, representing the customer voice. Experience: You have approx 5 years experience in a Customer Success environment that is fast-paced and change More ❯

Title: Management Accountant Location: Hybrid (Hemel Hempstead) Salary: From £42,000 per annum, depending on skills and experience Job Type: Full Time, Permanent Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading … which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities. What do we do? Eckoh's Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our … cloud platforms and protected by multiple patents, remove customer's sensitive personal and payment data from client's contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction. The Role: In More ❯