51 to 75 of 272 Customer Engagement Jobs in the UK

client relationships and grow revenues from existing clients whilst balancing new business efforts. The Client Partner will be will be the voice of the customer and own end-to-end responsibility for Profitability, Client Engagement and CSat, Growth and Operational Delivery with existing accounts and will also play … in business development activities. The Client Partner (jointly with the Practice Leads) will demonstrate strong industry POV and subject matter expertise with knowledge in Customer Engagement Strategy & Best Practice, CRM platform migration and execution, Data Architecture and Martech - CDP,CEP, Marketing Cloud. The Client Partner will be adept … at consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer experience domain. The Client Partner will be experienced in Account Management and familiar with Project Management principles with the ability to actively engage and collaborate with team members to cater more »

the past with responsibility for budgets in the region of £/€500k to £/€5m , or beyond . You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving Finance and HR systems . Skills such as the ability to inspire … a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions which meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. You’ll enjoy customer engagement … and promoting and inspiring our core values right across the delivery team. Role Requirements: The role will be divided across three areas of responsibility – Customer Delivery, Commercial Growth and People Leadership. Customer Delivery You will have full accountability for the delivery of end-to-end Customer engagements more »

Architect team of around 4 people. About the Job We are seeking a highly skilled Dynamics 365 Technical Architect in the traditional Dynamics 365 Customer Engagement (CE) arena. The successful applicant will be a proficient software developer with a strong background in developing C# components for Dynamics more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement more »

provide solutions to win and successfully deliver excellence. You will also be responsible for providing advisory, technical solution architecture and program management for key customer engagements. The Opportunity : Act as a trusted adviser to internal stakeholders and clients on relevant business needs Demonstrate passion for technology consultative solution selling … strategy, solution architecture, design, and oversight for enhancing and extending Microsoft Dynamics 365 ERP and Microsoft Power Platform applications in both projects and support engagement Oversees highly complex demonstrations (e.g., business value workshops, architectural design sessions, and proof of concept (POC) sessions, pilots) of end-to-end Microsoft Dynamics more »

the evolution of our AI-driven solutions. Responsibilities: Utilize AI and machine learning techniques to enhance and optimize internal and external-facing applications, leveraging customer and client data for personalized experiences. Implement AI-driven chatbots and virtual assistants to facilitate customer interactions and streamline communication processes. Develop predictive … analytics models to forecast customer behavior and optimize collections strategies. Integrate natural language processing (NLP) capabilities to enhance search functionality and automate content generation. Implement AI-powered decision engines to suggest relevant products or services to customers. Lead the exploration and implementation of AI technologies to drive innovation and … to interpret and communicate AI insights effectively to both technical and non-technical stakeholders. Experience with: Developing AI-powered chatbots and virtual assistants for customer engagement. Utilizing AI for sentiment analysis and customer behavior prediction. Previous experience applying AI solutions in the collections or financial services industry is more »

CE) c.£70,000 + benefits Remote working with occasional travel to Hertfordshire Permanent Role Overview: Lead the implementation of D365 CE [Sales, Marketing, Customer Service] Ensure solution compliance to service and technical standards Manage a team of junior developers, leading their development and training workshops Required Skills: Experience … in implementing or supporting Dynamics 365 Customer Engagement required. Experience in Microsoft enterprise cloud technologies such as Dynamics 365 (in particular, Customer Engagement and Finance & Operations), Office 365, Microsoft Azure. Knowledge using .NET, .NET Core, and C# Experience working in an Agile/Scrum development environment. more »

lead generation processes, and analysing data to drive strategic decision-making. Key Responsibilities: Develop and implement marketing strategies to drive demand generation and enhance customer engagement. Utilise marketing automation tools to streamline processes and optimise lead nurturing activities. Oversee ecommerce and marketplace management, ensuring effective performance and growth. Analyse more »

background in application & system engineering, software development or technical change and release Any experience working within insurance would be a plus Excellent communication and customer engagement skills Jira understanding (they use JSON structure for their configs) A real passion for learning the latest technology This Product Analyst will more »

presentation skills to effectively convey technical information. Strong organizational abilities to manage multiple tasks and priorities effectively. Flexibility to travel for field sales and customer engagements. Salary: Competitive salary ranging from £39,000 to £45,000 per annum, depending on experience and qualifications. If you possess a blend of more »

As the CRM Lead, you will be responsible for developing and implementing effective CRM programs to enhance customer satisfaction, build loyalty, and drive overall business performance. Additionally, you will play a crucial role in generating actionable insights from data to inform strategic decision-making across Homebase. Working hours … depending upon experience) plus bonus earning potential. Key Responsibilities: CRM Strategy & Plan: Build strong relationships with the CRM agency and insight partners. Analyse customer behavior, preferences, and trends to inform marketing and sales strategies. Provide regular reports and dashboards to senior management, highlighting key performance indicators and actionable recommendations … personality to life and reinforces our brand's credentials. Marketing Campaigns & Trading: Develop and execute comprehensive CRM strategies with our delivery partner to enhance customer engagement, retention, and satisfaction. Collaborate with cross-functional teams, including commercial and other marketing channels, to align CRM initiatives with overall business goals. more »

a variety of facets, including dealing directly, via SIMS Support Units, via Local Authority and via Multi Academy Trusts working with Account Managers and Customer Optimisation Managers to ensure smooth and successful onboarding to SIMS products. The territory team is also responsible for the conversion of opportunities for schools … in your approach and be able to demonstrate the ability to work in a fast-paced environment. Key Responsibilities Liaise with Account Managers and Customer Optimisation Managers to manage the process from an expression of interest to contract sign and pass on to service delivery team. Collaborate on territory … planning, product targets and pipeline Exceptional telephone manner that is able to understand positive buying behaviours Qualification of opportunities by understanding customer needs, budgets, decision-making unit and authority to make decisions Use a consultative sales methodology and overcoming competitive sales objections to positively position the solutions or services more »

future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Account Manager Customer & Sales Management to join the growing Sales team on a hybrid contract. You will join us on a full-time, permanent basis and in … more productive, including the latest technology, core office supplies, print and document services, business services, facilities products and furniture. Only companies which place the customer centre stage, innovate to bring added value, and excel in terms of operational efficiency and technological capability will survive and thrive. At Viking, we … sustainability - and we intend to thrive and continue to lead our industry for years to come. Benefits of joining us as a Account Manager Customer & Sales Management: Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary) Life assurance Staff discount more »

Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … with the opportunity to make a real and positive difference for our customers in a rewarding position within a great team. Your role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce … Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class experience and that we're ahead of the curve in improving the customer experience. We want to be delivering changes to our more »

days holiday Excellent progression Free parking Hybrid working 3 days in the office Role: Providing technical support and troubleshooting assistance for Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) solutions. Serving as the go-to expert for all technical inquiries related to Dynamics 365, offering timely … in Computer Science, Information Technology or similar Previous experience in providing technical support and assistance for Microsoft Dynamics 365 Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) would be beneficial. This is a hybrid position where you are in the office 3 days more »

from a sales or service background. The successful candidate will be responsible for delivering training courses to customers at our UK facilities and at customer premises. Additionally, they will play a crucial role in providing in-house training for Quantum staff. Key Responsibilities Deliver comprehensive training courses on Variable … Speed Drives to customers at my clients UK facilities in Glasgow, Newcastle, Leeds & Thurrock and at customer sites throughout the UK. Develop and customize training materials and modules based on customer needs and preferences. Provide hands-on training sessions covering theoretical presentations and practical exercises on product features … training sessions for Quantum staff to enhance their knowledge and skills in VSDs. Collaborate with the sales team to identify training opportunities and support customer engagement activities. Stay updated on the latest developments and advancements in VSD technology to ensure training materials are current and relevant. Maintain training more »

Youll work closely with the data team to gain valuable insight in order to deliver automated, omni-channel comms from retention and ultimately increase customer lifetime value using customer-data based segmentation. Youll also build a relationship with the Customer Engagement Platform provider ensuring that client more »

an experienced dedicated team of engineers within our Rail Division, with the opportunity to work on some exciting large-scale projects. Working with the customer engagement during the Infrastructure implementation and testing phases, you will manage engineers tasks and work on a given project to ensure Implementation and more »

background in application & system engineering, software development or technical change and release - Any experience working within insurance would be a plus - Excellent communication and customer engagement skills - Jira understanding (they use JSON structure for their configs) - A real passion for learning the latest technology This Software configuration Analyst more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience … Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

unique business challenges. Role & Responsibilities: Guide customers throughout their entire sales journey, from initial inquiry to aftercare service. Utilise extensive product knowledge to address customer needs and recommend appropriate solutions. Interpret technical CAD drawings to help customers understand product specifications and requirements. Collaborate with internal teams to enhance product … pre-sales technical assistance, product education, and ongoing after-sales support as required. Collaborate closely with sales team members and technical experts to optimise customer engagement. Assist in the design of custom-made products, ensuring alignment with customer specifications. Full details of the role can be provided upon more »

interesting solutions for global clients. Alongside strong technical knowledge this role requires a strong background in consulting, architecture design and delivery , building client relationship, customer engagement and stakeholder management/communication. About the company: This team have a focus on helping their clients map their journey into the … The role itself will allow opportunity for a variety of responsibilities ranging from more complex cloud solution implementations, to providing technical documentation, to being customer facing detailing adaptations that could be made. What skills are required for this role? Azure MWP 365/Intune/Endpoint/Networking Core more »

charge of crafting and executing robust advertising campaigns across multiple digital platforms. Your expertise in PPC, social media advertising, and market research will drive customer engagement and business growth. Hours of work: Monday to Thursday 9am - 5pm, Friday 9am - 4pm. This role will be an Onsite position based … content that resonates with our clients audience. Leverage Google Tag Manager to streamline and optimise tracking across all digital campaigns. Analyse market trends and customer needs to tailor strategies that achieve tangible results. We Need Someone Who: Has a proven track record in digital marketing, particularly in managing successful … Is experienced in using Google Tag Manager Demonstrates proficiency with SEMrush or similar digital marketing tools for in-depth analytics and insights Exhibits a customer-centric approach and can handle direct interactions with clients to understand and meet their marketing goals. Desirable experience for the Digital Marketing Executive: Basic more »

to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic … external stakeholders to develop strong working relations to support achieving objectives. Ability to engage and work within a multi-functional programme team comprising both customer, supplier and internal staff with an awareness of engineering principles. Able to demonstrate a sound understanding of business, finance and personnel management techniques and … life-cycle phases to include; Management & Leadership of project BAU Contract phase Project intervention and problem resolution within complex environments Business development activities and customer engagement This person will need to demonstrate Line management and leadership experience and certified to APM, Prince 2 or Agile Prince 2 Clearance more »

Growing existing relationships by securing new lease contracts for new equipment Achieving and exceeding agreed quarterly and yearly targets Responding to all prospect and customer requests in a super-efficient and professional manner. We are well known for our impeccable customer service and efficiency. Managing and logging all … prospect and customer engagements on our CRM system Desired skills and personal qualities required: Minimum of 2 years B2B sales experience Previous experience in a Business Development role advantageous Experience of selling to/working with the education sector is beneficial but not essential Able to perform in a more »