Customer Support Engineer - Remote (CET 3h) Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You'll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions. What you'll do: Solve … customer problems and provide actionable guidance Debug issues across backend, frontend, and mobile, contributing fixes and improvements Improve observability, runbooks, and support tools to make life easier for customers and teammates Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell) What we're looking for: SQL skills (PostgreSQL preferred) and More ❯
Customer Support Engineer - Remote (CET 3h) Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You'll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions. What you'll do: Solve … customer problems and provide actionable guidance Debug issues across backend, frontend, and mobile, contributing fixes and improvements Improve observability, runbooks, and support tools to make life easier for customers and teammates Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell) What we're looking for: SQL skills (PostgreSQL preferred) and More ❯
Customer Support Engineer – Remote (CET ±3h) 💻🌟🛠 Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You’ll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions. What you’ll do: Solve … customer problems and provide actionable guidance Debug issues across backend, frontend, and mobile, contributing fixes and improvements Improve observability, runbooks, and support tools to make life easier for customers and teammates Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell) What we’re looking for: SQL skills (PostgreSQL preferred) and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Trust In SODA
Customer Support Engineer – Remote (CET ±3h) 💻🌟🛠 Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You’ll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions. What you’ll do: Solve … customer problems and provide actionable guidance Debug issues across backend, frontend, and mobile, contributing fixes and improvements Improve observability, runbooks, and support tools to make life easier for customers and teammates Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell) What we’re looking for: SQL skills (PostgreSQL preferred) and More ❯
Senior Customer Solutions Engineer (UK, Remote) Pivotal Partners are exclusively partnering with a Series B ($60M) Monitoring as a Code start-up. We’re looking for a Senior Customer Solutions Engineer to help developers ensure application performance and reliability—from pull request to production. In this role, you’ll become an expert in modern monitoring and … help improve documentation and processes. What you’ll do Partner with customers across pre- and post-sales to drive adoption and success Lead technical evaluations, demos, and implementations Share customer insights with Product and Engineering Contribute to documentation, processes, and support when needed What we’re looking for Strong technical skills (JavaScript/Node.js preferred) Experience in Solutions Engineering … ideally in dev-tools or SaaS Ability to work independently in a remote-first environment Strong communication and collaboration skills Empathy, curiosity, and customer-focused mindset More ❯
The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real … of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI automated solutions. Your … mission will be to ensure our customers receive the most effective AI solutions for their specific needs. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Career poster
Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. … sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work More ❯
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
drive that change! Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement. Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along … side a strong client facing manner! The Ideal Candidate: 3+ years of experience in within a technical customer facing role, within a SaaS organisation. Prior experience dealing with 1st and 2nd line support queries. Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed. Hands-on experience with REST … APIs, integrations, and tools such as Postman. Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users. Strong organizational skills and ability to juggle multiple client issues. Customer-focused, proactive, and solution-oriented. Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries. Familiarity with CRM/ More ❯
