1 to 25 of 392 Remote Customer Experience Jobs in the UK

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will … support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment … projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a SaaS based business and a service More ❯

Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Customer Experience Lead About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire … ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. About the role We're looking for a customer-focused Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming construction technology. You'll be a trusted partner to our customers, helping them maximise the … value of Onetrace to streamline operations and drive growth. This role is ideal for someone with proven B2B SaaS experience in customer-facing roles, with strengths in relationship-building, product education, and retention. You'll lead onboarding, drive adoption, and identify opportunities for deeper engagement, while providing customer insights to influence our product and service delivery. As More ❯

Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by … be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding … journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong More ❯

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: £50,000 – £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers.The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through … renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional Sophos products and services. What You Will Do Manage named accounts accountable for engagement and satisfaction over … the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns. Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer. Partner with the customer to build a joint plan for success, maintaining a More ❯

the correct level of stakeholder buy-in to deliver on our yearly targets. M old and continuously adapt our e-commerce process in the USA to deliver the best customer experience for our end consumers. B e the e-commerce go-to for everything USA related , must inspire and collaborate well with those around them whilst delivering results … aligned . This includes website taxonomy and using best in class merchandising principles for product set-up, naming conventions, filters and facets to give a market leading on-site customer experience and help drive organic traffic . W ork with the digital team to proactively fix and improve any negative feedback from customers via our NPS score to … improve the customer journey . Collaboratively m onitor all e-com Paid media spend in the USA working closely with our VP Marketing in the USA and the central Digital Marketing team with a focus on profitability Work with marketing to ensure we receive high quality traffic to the USA web site via Organic, Direct, PPC, Social etc to More ❯

Principal Customer Success Manager (UK-Based Remote Role) IriusRisk is the industry leader in automated threat modeling and secure software design, working with clients that include four of the top 10 Globally Systemically Important Banks (G-SIBs). Every sector of the global economy is being transformed by software, yet vulnerabilities are too often exposed by increasingly sophisticated cyber … the Role IriusRisk is a fast-growing cybersecurity startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. As the Principal Customer Success Manager (CSM), you will play a pivotal role in ensuring the success and growth of our top-tier, enterprise customers. You will be responsible for leading strategic initiatives … to improve customer satisfaction, drive product adoption, and ensure customer retention. As a key member of our team, you will build strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences for enterprise customers. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve More ❯

Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with … You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major … account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company More ❯

About the Job We’re looking for an experienced Customer Operations Manager to lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants to grow … with the business. You’ll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited to someone who’s … ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years. Key Responsibilities Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support, ensuring More ❯

Are you a customer experience enthusiast who thrives on creating innovative solutions? Come join the team to help create a new shopping experience in Japan! Amazon Home Services is looking for a Sr. Program Manager with a strong record of achieving results, to own and execute high visibility strategic initiatives. This role will manage large scale, complex … initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customers to revamp the end-to-end customer experience of Heavy and Bulky (HB) shopping on Amazon. HB items like sofas and refrigerators are high-priced, high-consideration products that require dedicated customer experience from product discovery to delivery and post-purchase … Tech teams and product counterparts in WW markeplaces like US, EU and India. We are looking for a candidate who can continuously raise the bar for customers through benchmarking, customer insights, gemba walks and learnings from internal stakeholders. The successful candidate will be self-motivated, passionate, highly strategic and detail-oriented, possessing solid interpersonal and communication skills. The ability More ❯

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we … planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications SAP Business Technology Platform More ❯

by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to … Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE Grades at ‘C' level or … above including Maths and English • Minimum 12 months previous employment in a customer service role • PC literate. IT Microsoft office proficient. Exposure to databases preferred • Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills • Ability to communicate at all levels with an excellent telephone manner • High level of personal More ❯

ERP Operations Manager (CX) Skills: CX Solutions - ideally SAP but will consider any other CX ERP I.E Salesforce My client is looking for a CX Operations Manager to manage the SAP Customer Experience team. You will lead the team responsible for providing support to the application environment across the Customer experience estate. To be consider for … this role you will possess hands on experience with CX and would have ideally worked within a SAP CRM, SAP CX environment. You will ensure reliability and stability of the operation and create a culture of continuous improvement. Monitoring operational performance and integrity within the CX platform components, you will lead the team responding to alerts and incidents, follow … escalation processes and collaborate with the other IT functions to ensure a smooth-running service. Managing the SAP CX Operations Team, you will be passionate about developing the team to reach their potential and excel at delivering results! Working for a client who consistently challenges what is possible this is an exciting time to join a brand leader who strives More ❯

travel occasionally, our flexible working arrangement allows you to enjoy the freedom to balance your professional and personal life, creating a work setup that suits you best. Holistic Learning Experience: Step into a role that goes beyond traditional consulting. NIIT MTS is a full-service firm, offering exposure to all facets of L&D. Your journey with us ensures … Ensure that the strategic capability aligned portfolios maintain dynamism while aligning them with the E-W Strategy to drive impactful business outcomes. This includes strategically aligning learning portfolios with customer business priorities, continuously curating catalogues to ensure relevance and incorporating industry trends, utilizing data and analytics to evaluate performance and make informed decisions, fostering stakeholder engagement to ensure alignment … with business goals. Customer Experience Management: Customer experience management in learning programs involves managing and cultivating relationships with internal and external stakeholders involved in or impacted by learning initiatives. Customer experience in learning projects involves identifying, engaging, and communicating with customers/stakeholders involved in learning programs. This includes understanding stakeholder needs, soliciting feedback More ❯

You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers. You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps. What you'll be doing (ie. job duties … Conduct clear and concise request for information ("RFI") to customers to obtain specific information/documentation required to fulfill EDD Ability to understand and interpret customer conversations including understanding how to request EDD information, how to address customer concerns and how to optimize customer experience Perform internal and external research on the customer to obtain … Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) Experience in project management, analytics, or vendor management Advanced degree in business, finance, or customer experience (CX) Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud. Experience collaborating with external outsource business partners Position ID: G2721 Pay Transparency Notice: The target annual More ❯

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they … gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits to … customer sites. Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel) Salary: £35,000 - £40,000 bonus excellent benefits Requirements for Customer Success Manager • Proven experience in Customer Success, Account Management, or Client Services roles • Demonstrable success in achieving KPIs around customer retention and satisfaction • Confident communicator with strong presentation skills for More ❯

on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole. The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious … growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team. In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus … and growth are a success. You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with More ❯

Principal Customer Success Manager, EMEA This role can be performed remotely from anywhere within the United Kingdom, with the expectation of travel to customer on-sites across EMEA as needed. As a Principal Customer Success Manager on our EMEA Success team, you will serve as a subject matter expert within Fullstory, leading complex, enterprise-level customer engagements, driving strategic impact on the overall end-to-end journey framework, and providing thought leadership across the Customer Success organization. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. … You will report to the Snr Manager, Customer Success, EMEA. CSMs are power users of the Fullstory platform, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialized book of accounts, delivering excellent service in a way that's value-driven and differentiated. You More ❯

their customers in a rapidly evolving global market. Your Impact: Join the dynamic Growth team at Deliverect, where we empower our customers to reach new heights. As an Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our customers thrive and achieve maximum value from the Deliverect platform. Your role is pivotal in fostering loyalty, driving retention … schedule, offering 3 days in our Madrid, London or Ghent office and 2 days of remote work. What you will do: Develop and execute strategies to foster long-term customer relationships (approx. 30%): This includes proactive engagement, understanding evolving business needs, and identifying opportunities for renewal and expansion. Monitor customer usage and proactively engage with customers (approx. … relationships with key stakeholders across multiple departments within your assigned accounts (approx. 10%). Work closely with Enterprise Account Managers, Product, Support, and Marketing teams to ensure a seamless customer experience (approx. 25%). Review and address customer concerns, seeking opportunities to enhance the customer experience and product offerings (approx. 10%): What you will bring More ❯

to track performance Recruiting and training new members of the team Event Related Responsible for event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Developing and monitoring clear project operational milestones Maximising the profitability, sustainability, and quality of each event through effective project and cost management, costs … to deliver target profit margins Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology and innovations Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a … on ROI Monthly reporting of costs vs revenues and detailed budgets and explanation of monthly variances with the Event Operations Director Adding value to the bottom line and the customer experience through innovative operations solutions and by establishing new profitable, distinct features at events. Highlighting clear financial and operational milestones with teams and cross departments KEY INTERFACES Venues More ❯

Job summary Are you a Digital, Data and Technology (DDaT) professional with experience in strategy development and business planning? Do you have a passion for data and keeping an eye on the horizon for new opportunities and challenges? If so, the DDaT Strategy Partner role could be just the opportunity you're looking for! You'll work as part … Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one … work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help More ❯

of Maze's solutions on their business goals. Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with … success, leveraging internal resources and cross-functional collaboration. Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces … Maze's value proposition. WHAT WE ARE LOOKING FOR: Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Executive Presence: Confidence and expertise in engaging with More ❯