1 to 25 of 313 Customer Experience Jobs in the UK with Remote Work Options

5pm) **Must be based in London or Surrey** You will act as the first point of contact for the business and will manage the customer experience remotely. You will be a key part of the customer journey and will need to ensure you maintain the highest levels … of customer service. Benefits: 25 days holiday (+ bank holidays and birthday off) as well as the opportunity to buy up to 10 extra days. Private healthcare and 24/7 virtual GP access. Employee Assistance Programme (EAP) Discounts at UK wide restaurants and cinemas. A typical day will … week, Office Hours £23,500 Monday - Friday Homebased Optional overtime Opportunities for progression and development What we need from you: At least 1 years customer service experience Excellent I.T skills- particularly Microsoft Office as you will be working on various systems and must have good understanding Team player more »

adjustments throughout the organization Create high-quality documentation, detailing data lineage, transformation rules, data sources and business processes used in delivering analysis. Qualifications/Experience A university degree in Computer Science, Data Analysis or similar education and work experience Minimum of 10 years' experience delivering data products … value of data with an ability to apply technology solutions to meet business needs and solve problems Ability to assess stakeholder needs to improve customer experience, show resilience under pressure and provide best in class solutions Delivery-focused, with ability to meet agreed deadlines and delivery high quality … output Technical Expectations Demonstrable experience of working in a data integration-related role, ETL processes and data warehousing principles A strong understanding and experience in key data modelling methodologies, techniques and concepts (dimensional modelling, entity relationship modelling, logical & physical models) Experience with at least one of the more »

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Is this You? Key Responsibilities … in line with the agreed budget Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate Maintain ongoing communications with all stakeholders including … line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements: Essential: Experience of managing projects and programmes that involve significant business change Experience of delivering software development projects to external customers Project management experience more »

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Is this You? Key Responsibilities … in line with the agreed budget Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate Maintain ongoing communications with all stakeholders including … line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements: Essential: Experience of managing projects and programmes that involve significant business change Experience of delivering software development projects to external customers Project management experience more »

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting into the MBNL Infrastructure Solutions Team within the IMS Directorate, the Structural Engineer will use their knowledge and … in Structural Engineering is essential. Chartered Engineer status or working towards Computer literate for MS Word, MS Excel, Emails, MS PowerPoint, AutoCAD Demonstrable design experience working with design consultant and/or construction contractors. Ability to interpret and author documentation to a good standard. Excellent communication and interpersonal skills. more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

description: Water Utility Company based in Yorkshire region of England. Job description: Telemetry Engineer Salary & Benefits : £36,469 - £45,811 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank … specifications. To provide a support function to technical leads in validation of?solutions and services?designed to meet the business requirements in terms of customer experience, performance, security, scalability, reliability, disaster recovery and within financial constraints. Demonstrate awareness of?strategic plans (up to a?5 year?view) Perform … engineering & IT process throughout the project delivery lifecycle. Adhering to technical standards. Supporting delivery of services that are: What skills & qualifications you will need: Experience?in?building and supporting Telemetry solutions and?services against challenging business targets, in one of the following technical disciplines: Remote Telemetry Units and communications. more »

Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees … working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites … with external bodies with responsibility for management system certification. What we are looking for: Extensive knowledge of quality, health, safety, and environmental management systems Experience of developing and implementing quality, health, safety, and environmental systems. Extensive knowledge of ISO 9001, 45001, 14001 and 19011. Trained and experienced Lead Auditor. more »

actionable insights. By collaborating with cross-functional teams and communicating directly with stakeholders, you'll provide valuable recommendations to enhance our broadband services and customer experience. Your expertise in data analysis, coupled with exceptional storytelling skills, will help translate complex findings into compelling narratives that drive informed decision-making. … at least one programming language (e.g., R (preferred), Python). Interest in the telecommunications or technology industry. Knowledge of business forecasting and predictive methods. Experience with reporting tools like PowerBI, Tableau, or Qlik. Proven experience in data analysis and visualisation. Strong analytical and problem-solving skills. Exceptional communication … Join us at FullFibre and be part of a team that thrives on data-driven innovation! Submit your resume and cover letter outlining your experience and why you are a great fit for this role. We look forward to hearing from you! FullFibre is committed to creating a diverse more »

our clients fast-paced and ever-evolving Business Onboarding department as one of their Subject Matter Experts. You will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and … who will hit the ground running from day one. Someone who is not afraid to challenge the way they do things to improve the customer journey, owning your process improvements, guidance changes, and projects. Taking ownership of reviewing high-risk business onboarding applications using our clients risk appetite; balancing … this with delivering a great customer experience, whilst keeping the bank and its customers safe. What is expected of the Business Onboarding Specialist? Being a subject matter expert by mentoring our onboarding teams. You will do this by building their knowledge and confidence in our clients Risk appetite more »

Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and building enduring relationships with their clients. You should have existing experience of Microsoft Cloud Technologies, M365, Azure and Windows operating system. Qualifications in these technologies would be desirable, but not required, although experience in … least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do' attitude, have a passion for customer service and a proven competency in IT infrastructure and end user support. Your role will be predominately be based in Basingstoke, although travel to … customer sites will be required as part of the role so you will need to have a full driving licence and have your own vehicle. Are you the right person for the job? Minimum of 4 years' experience in an IT support environment, or a strong IT background more »

have an exciting opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … appropriate resolutions are achieved Overseeing routine system maintenance, including updates and backups Overseeing the delivery of IT Support to clients, ensuring high levels of customer satisfaction. Managing ticket queues and escalations Overseeing Technical Support work queue and liaise with Field Support, Networks, Project Managers to assist when Technical Support … seeking an IT Service Desk Manager with: Minimum 4 years in delivering IT technical services/team Leader/Manager within an MSP organisation Experience: Minimum 4 years in desktop support and 2 years in IT infrastructure roles Expertise in Microsoft environments, cybersecurity, and vendor management. Microsoft 365 Certified more »

Were looking for people with creative, innovative, collaborative, and analytical skills to join our marketing teams to support our digital transformation and create fantastic customer experiences. Were looking for an experienced Project Manager responsible for driving project management excellence and delivering our digital customer experience transformation programme. … Someone to get involved in projects of various sizes, within our Group Marketing department in line with our digital Customer Experience strategy. About the role Oversight of website change and digital improvement projects from scoping to delivery, working closely with various stakeholders across the group, such as product … scoping, systems deployment, training and on-boarding to time, quality, and cost Reporting project progress and performance, whilst communicating expert insights About you Demonstrable experience of managing digital transformation projects, with it being a bonus if thats on an international scale within website and ecommerce improvements A passion for more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Peterborough with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab Playwright … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

in driving the AJ Bell product agenda, supporting the enhancements of the D2C business through improving conversations rates. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. The day to day responsibilities: Conversion Planning: Develop and execute testing … on platform releases and how they will enhance the testing programme. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with … with optimisation tools and platforms, preferably Webtrends Optimize Experience using data analytics tools, preferably GA4 and Crazy Egg Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills Previous experience in Financial services industry more »

partner experiences through exceptional email and verbal communication. Requirements: Excellent communication skills Willingness to learn and solve problems Computer literate Technical aptitude, interest, or experience is advantageous Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays … training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

Youll be the co-ordinator of a skilled team of 20 engineers across the country. You'll play a key role in shaping exceptional customer experiences. Equipped with advanced tools, you'll delve into the details of skill assessment, geographic availability, and capacity planning to ensure the right people … they evolve. Problem solving : resolving challenges to keep projects on track to achieve maximum resource utilisation and productivity without compromising on delivering and excellent Customer Experience. Data gathering and reporting : generatingreports that provide meaningful insights on project timelines, resourcing impacts, trends and improvement opportunities. Stakeholder management: use your exceptional … balanced approach to meeting business needs and demands. Youll really need to know your stuff, which means youll have: A minimum of 2 years experience in a customer-centric environment Experience of working as a planner or scheduler in a busy, dynamic and fast-paced environment Experience more »

Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning window. Contribute to the wider Resource … Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi … Channel Resource Planning Cycle. Proficiency in Excel, with the ability to analyse large volumes of data. Experience in contact centre planning. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change more »

days in the office once training is completed) The task at hand: The Enterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer Service Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely … detail and accuracy - You are able to work to strict deadlines and prioritise workload - You are passionate about providing an excellent service with every customer interaction - You are able to remain calm and work well under pressure - You have experience in a customer facing or administrative role … on a variety of accounts - Utilising and adapting templates to provide updates internally and externally - Working the case list chronologically - Setting tasks for the Customer Service Account Managers where required - Action administrative changes on Enterprise Accounts with Vodafone and internal systems - Perform credit checks for new Customer accounts more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

role plays a pivotal part in supporting the local economy making sure transport links run safely and smoothly. National Highways work with safety and customer experience at their very heart. We are proud of the road network that we manage and the way it connects millions of lives … collaborative relationships with key stakeholders and supply chain. Establishing and delivering specific communication plans, proactively managing customers perception of schemes to maintain and improve customer satisfaction and responding to correspondence and other scheme related matters when required To Be Successful Experience of the Building Safety Act and how … quality. A recognised project management qualification is desirable. Evidence of managing relationships with multiple stakeholders and the ability to influence for positive outcomes. Demonstrable experience of managing the development of project plans in conjunction with delivery partners. Evidence of commercial skills with proven ability to manage contracts to deliver more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »