101 to 125 of 306 Customer Experience Jobs in the UK with Remote Work Options

Responsibilities Product vision - Help our client define their product vision and shape the short- and long-term product roadmaps. Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. Roadmap … development - Research markets, gather customer requirements, talk to analysts, understand the competition, work with engineering on “what will it take” and use your knowledge and experience to propose roadmap ideas for approval by the executive team. Product Planning - For new products on the roadmap, scope and prioritize features … based on business and customer requirements as well as the capacity of the development team. Work closely with engineering to ensure they have necessary product requirements to execute on time and with high quality. Product Launch - Provide all the product info needed by the rest of the company to more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

arrangement requires office attendance on Tuesdays and Thursdays, increasing to three days a week as of September 2024. Summary of our role As a CX Strategist at Havas Lynx Group you will have really established yourself as someone who understands and can easily apply the fundamentals of brand and business … will be developing your skills in being the trusted client and agency partner. From day one you will take ownership in the delivery of CX outputs that go towards shaping the experience strategy for a portfolio of clients and brand audiences, gaining experience of a broad array of … project types and working alongside differing disciplines. You will learn and develop advanced CX strategy skills to complement your strong strategic foundations What you can expect to be doing: Have the full knowledge of the brands you work on and to be able to advocate for how they will succeed more »

Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail companies. … They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across the organization … shaping future strategies, improving customer experience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities, and more »

from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (customer experience, water leak detection software). The Kraken Utilities team is now 50+ engineers and have already signed 4 clients (Portsmouth Water, Severn … Broadband). We are currently in a very exciting growth phase. Together with the rest of the team, you will bring the same revolutionary customer experience, operational excellence and speed of innovation that Kraken is powering across energy retailers to other sectors. As Head of Engineering for the … ll do: Lead and scale the Kraken Utilities team, overseeing a talented group of over 25 engineers. Embed a great engineering, problem solving and customer-first culture Provide leadership and mentorship to 5~7 engineering leads to build high-performing teams. Ensure that the engineering team ships consistently high more »

30+ countries, and leverage our global delivery network to deliver services to 300+ customers today. Our strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping us become one of the most relevant Technology services firms globally today. We deliver expertise across industries like Banking, Financial … Services, Professional Services, Insurance, Life Sciences & Healthcare and more. We value putting our people first, whilst creating customer value, innovating relentlessly and being sustainable. Last but not least, we are proud of our extended partner network, such as Amazon Web Services (AWS), Abode, Salesforce, Backbase, Microsoft and more. What … branches; from Healthcare, FinTech to IoT. What does it take to excel in this role? HBO/WO Bachelor, A minimum of 8 years experience in relevant IT domains, A minimum of 4 years experience as a digital Solution/System/Domain Architect, Experience in the more »

systems and components. Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch and during the customer experience. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for … to achieve targets in all areas. Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in … Design/Manufacturing Previous experience of Vehicle Launch or Plant Vehicle operations Production Management including experience of delivery of problem resolutions in Manufacturing & Service. Excellent Analytical Skills and enthusiastic, an individual able to deliver results under pressure Experience Required: To be able to be part of a more »

Role : Digital Copywriter Job Type: Permanent Location: Peterborough (Hybrid) Ready to utilise your knowledge and experience in creating high-quality UX and functional copy? Are you looking for an exciting opportunity to work closely with UX, design and tech teams to improve the content creation and delivery process? Make … Proofread existing copy, paying particular attention to consistency and brand tone of voice. Develop outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Take ownership, manage, and … the clients, stakeholders, and team. Sub-edit content written by colleagues and stakeholders. Apply the right tone of voice, house style, content strategy, and customer experience principles and best practice. Accept and provide constructive feedback while understanding the constraints of the business making sure the content meets the more »

creative and channel mix Identify trends and insights to optimise spend and performance Use a range of analytical tools to evaluate end-to-end customer experience across multiple channels and customer touch points Management and measurement of digital and website performance against KPI’s Maintain GDPR compliance … across all digital acquisition activity Who are we looking for? Extensive experience in digital marketing Experience managing large budgets PPC/PaidApp experience Degree level qualified Expert knowledge in GoogleAds, GA4, Firebase and Excel Strong attention to detail/accuracy and able to manage multiple tasks and more »

Advisors to join their busy team. Responsibilities * Proactively contact a portfolio of fact-find leads generated through our online second charge mortgage platform. * Assess customer applications and provide high-quality, tailored recommendations in line with the clients Compliance and Training & Competence Procedures. * Offer informed advice on second charge mortgage … guidance. * Maintain strong relationships with customers, ensuring they are well-informed throughout the process. * Meet or exceed sales targets and KPIs while maintaining excellent customer satisfaction. * Work closely with case managers to support customer applications. * Contribute to enhancing customer experience by suggesting and implementing new ideas … and processes. Requirements * CeMAP qualification with at least 2 years of sales experience. * Driven by targets and dedicated to achieving positive customer outcomes. * Committed to providing exceptional customer experiences, fostering long-term loyalty. * Strong understanding of mortgage products, regulations, and procedures. * Ability to manage multiple cases efficiently in more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

stakeholders including auditors. Do you have what it takes to be our Technical Reporting Accountant? You’ll have: A recognised Accountancy Qualification (CCAB). Experience of management accounts production and reporting. Experience of statutory and regulatory report development Great analytical and report writing skills with the drive to … take ownership and seek solutions. Excellent communication skills and the ability to build strong relationships with stakeholders at all levels. Previous experience of team management and development. Experience and knowledge of complex financial accounting systems. Ideally, you’ll also have: An understanding or experience in the social … Peterborough office. We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs. We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will more »

effective utilisation and enhancement of SFMC across the entirety of JLR. Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce. Key Accountabilities and Responsibilities … risk – such as Data Retention, DSAR requests WHAT YOU’LL NEED Must demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisation Experience with using Salesforce Marketing Cloud Experience/understanding of digital tools/assets/platforms more »

providing solutions/improvements Assist with deployment process and provide ongoing support. You will highlight any risks or issues (detailed bug report) Ensure that customer experience is the absolute best it can be. Software Tester Requirements: Hands-on experience testing ETL processes Good experience in writing … and maintaining test automation scripts. ISTQB foundation level or equivalent experience or a minimum of 2 years’ experience in relevant discipline Knowledge and understanding of AGILE principles. Understanding of programming terminology. ETL | Manual | Automation | Scripts | Agile | ISTQB | Reporting | Test | Hybrid | Edinburgh | Please apply if you are a Software more »

improve lives through digitally enabled care for our community. Our purpose drives us as we strive to realise a connected and improved digital health experience for all. By providing software products, solutions and platforms, we work with care providers in primary, secondary and system level healthcare settings to connect … primary point of contact for relationship management, providing essential information, conducting product demonstrations, and understanding and escalating risks and impacts to ensure a positive customer experience. The role will initially be focused on Helix Products, which are market leading solutions which support Primary Care through technology. The primary objective … of this role is to create customer satisfaction that fosters brand loyalty and establishes true partnerships moving forward. You will work closely with Product Management, providing feedback and support for specific Helix products to both internal and external stakeholders. Key Responsibilities The role requires the post holder to: Customer more »

point in our development. Job Description We currently have a phenomenal opportunity for an AI Engineer to join our us as we enhance our customer experience by harnessing the power of NLP, large language models, and flawless integration with third-party GenAI services. In this dynamic role, you … standards for code quality, R&D, and model development. Engineer data for optimal AI application performance. Advise peers and senior management on business and customer impact. Write production-grade Python code, leveraging CI/CD, Databricks, and ensuring appropriate test coverage; proficiency in SQL. Liaise with third-party partners … updated on field advancements and regulations. Collaborate with data governance and data management teams on data requirements. Qualifications You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously and collaboratively more »

key decision-makers and stakeholders within prospective client organizations. Solution Selling : Present and demonstrate the value of our client’s software solutions to address customer needs and challenges. Pipeline Management : Manage and track sales activities, pipeline, and forecast to ensure consistent and predictable revenue growth. Collaboration : Work closely with … BDRs, marketing, and partner sales teams to ensure a seamless customer experience and successful implementation of solutions. Market Insight : Stay informed about industry trends, competitive landscape, and customer needs to inform sales strategies and product development. Qualifications Experience : Minimum of 3 years of software sales experience … and contribute to the growth and success of innovative software solutions. To apply, please submit your resume and a cover letter detailing your relevant experience and achievements. Our client is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without more »

Analyst or CRM Specialist. Who are we looking for? We are seeking a logical problem solver with: 3 years as a Systems Analyst with experience in process optimisation Exposure to Microsoft Dynamics 365 and ability to implement small changes The ability to create reports using Power BI, Dashboards, Advanced … Find & Report Builder (SSRS) Experience working with cross functional teams including Project management and software development The ability to identify and implement process improvements Experience in digital transformation change management Any knowledge of Union Street aBILLity, Hubspot, is desirable What can Opus offer you? Free daily breakfasts in … leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

have an exciting opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … appropriate resolutions are achieved Overseeing routine system maintenance, including updates and backups Overseeing the delivery of IT Support to clients, ensuring high levels of customer satisfaction. Managing ticket queues and escalations Overseeing Technical Support work queue and liaise with Field Support, Networks, Project Managers to assist when Technical Support … seeking an IT Service Desk Manager with: Minimum 4 years in delivering IT technical services/team Leader/Manager within an MSP organisation Experience: Minimum 4 years in desktop support and 2 years in IT infrastructure roles Expertise in Microsoft environments, cybersecurity, and vendor management. Microsoft 365 Certified more »

the option to work the remainder of the week remotely if preferred. About the Company: Our client is dedicated to combating fraud and enhancing customer authentication using cutting-edge machine learning technology. Their innovative solutions provide real-time caller risk assessments, improving customer experience and preventing fraud. … telecom compliance contract staff. Manage regulatory inquiries and compliance roadmaps. Maintain external and contractor relationships. Requirements: Key Qualifications: Data Protection Officer qualifications and experience. Experience in a regulated B2B environment. Proven leadership in compliance teams. Strong communication, analytical, and problem-solving skills. Knowledge of UK and EU GDPR guidelines. … Desirable Skills: Telecoms knowledge (SIP, PSTN, number management). Experience with auditing and contract law. Benefits: Competitive salary Hybrid working model with minimal office attendance. Comprehensive health insurance, family-friendly policies, workplace pension, life insurance, and bonuses. Home office allowance, professional development support, and generous annual leave. Monthly company more »

Posotion: Project Manager - 6 Month Contract WFH Available: 3 days in the office, 2 days at home Salary: £30K dependant on experience Hours: Flexible Company - A leading global supplier of design-to-print brand development products and services with presence in London, Yorkshire, Hong Kong and India. Overview - To … establish and maintain positive client relationships, working closely with our production sites to ensure information transfer and job delivery are seamless parts of the customer experience and that all work delivered meets with customer expectations. Able to provide up to the minute project status reports to the more »

both organic and inorganic and have recently achieved significant scale across Europe. Our Strategy is to double the size of the business by improving customer experience, growing organically and acquiring, accelerating knowledge and capabilities of teammates and using technology with purpose. Data and Data services is a key … strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services As a Technical Lead for our Data Team, you will play a critical role in shaping our data strategy … implementing and operating within robust data governance principles – metadata, discovery, tagging and classification, quality, catalogues, inventory and data lineage Technical Skills – Deep hands on experience with the following data technologies: Stack including, Azure Data factory, Azure Data Lake Storage, Azure SQL, Azure Cosmos DB, Azure Power Platform, primarily power more »

Transformation realm. This individual will be a strategic and capable Content Transformation Technical Product Owner to join our dynamic team at JLR within the Customer Experience space. Your mission? To play a crucial role in ensuring the effective utilisation and enhancement of our Content Transformation capability within our … process Actively participates in Agile ceremonies and processes, identifying key deliverables, stakeholders and dependencies throughout QBR and sprint planning process WHAT YOU’LL NEED Experience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics) Ability to work independently and proactively, taking full ownership and responsibility … methodology Strong interpersonal/communication skills, including the ability to support cross-functional relationships and communicate effectively at all levels Agile (SCRUM) processes/Experience of working in an Agile Environment Successful governance of Digital projects, delivered on time and budget SO WHY US? Bring all this to the more »

on product direction, and collaborate with engineers on feasibility. - Ideation & Exploration:Facilitate workshops, create user journeys, wireframes, mockups, and prototypes, and integrate team feedback. - Customer Experience: Enhance our visual language and design system, conduct user testing, plan iterative releases, and ensure consistent, branded experiences. About You: - Experience … design, and accessibility standards. - Attributes: Self-motivated, empathetic, detail-oriented, and comfortable with ambiguity. Strong communicator with a knack for simplifying complex problems. - Background: Experience working in start-up or scale-up environments would be advantageous as would 4+ working in FinTech, Financial services or similar products. Why Join more »

the business that interfaces with all departments along with both vendors and customers. “a great place to work, a great place to be a customer” The Role: This dynamic team includes individuals with a variety of experiences both in Vendor engagement and across the industry. They have a real … focus on everyone taking ownership of their own role, whilst learning from each other’s experience to support individual personal development. Duties to include but not restricted to: Regular reporting of numbers and hitting sales performance targets Setting out, Implementing and managing framework agreements for our defined vendors. Work … to grow and hit vendor targets Work with Marketing and Vendor on maximising effective campaigns Work with Sales on driving up sales performance Drive customer engagement through Events/Webinars etc. Maximise opportunity for growth by understanding vendor product portfolio and driving new gross margin opportunities identifying potential new more »