51 to 75 of 305 Customer Experience Jobs in the UK with Remote Work Options

Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail companies. … They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across the organization … shaping future strategies, improving customer experience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities, and more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (customer experience, water leak detection software). The Kraken Utilities team is now 50+ engineers and have already signed 4 clients (Portsmouth Water, Severn … Broadband). We are currently in a very exciting growth phase. Together with the rest of the team, you will bring the same revolutionary customer experience, operational excellence and speed of innovation that Kraken is powering across energy retailers to other sectors. As Head of Engineering for the … ll do: Lead and scale the Kraken Utilities team, overseeing a talented group of over 25 engineers. Embed a great engineering, problem solving and customer-first culture Provide leadership and mentorship to 5~7 engineering leads to build high-performing teams. Ensure that the engineering team ships consistently high more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … necessary documentation. Maintain clear and accurate internal records for MI and monitoring. Assist Operations team and other departments as and when directed. Personal Attributes & Experience A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment. Attention more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions. Proven excellent customer communication and relationship building … skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. more »

understand their customers and how they think, feel, and behave. Working with big-name clients, they deliver insights in to support their clients in customer experience, new product development and shopper understanding. As well as insight communities, they have an exciting roadmap which means they will continue to … day to day running of projects from a fieldwork perspective. Their client list is broad and extensive, having built up an impressive reputation within customer experience research and insights, and there will be plenty of scope to work across a variety of projects. To apply for this opportunity … experienced quantitative researcher confident running both tracking and ad hoc projects for high profile clients. You will have a can-do proactive attitude, and experience using primary online research methods. Why Join? You will be part of an ambitious, technologically driven insights group with a global reach A great more »

while upholding strict code quality criteria. Requirements: An appetite for continuous technology innovation, identifying and evaluating new opportunities to enhance the business proposition and customer experience Prior experience of working in FinTech or comparable dynamic, technology driven organisation. Experience of providing technical expertise on complex integration … be advantageous: Microsoft Azure cloud Technologies Windows and Linux operating system administration Salesforce development and management Azure certifications in the specialized area preferably Prior experience of working in Life and Pensions Experience using IaaS services Experience using PaaS services like database services, Kubernetes, etc. Understand the terminologies more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent … verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and Microsoft SQL Server systems. Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. A passion for TV and good understanding of Skys content offering. Able to distil customer insight and performance data into clear and actionable plans. Knowledge on Adobe Message Center Platform. Team overview Want to unlock the power of data? Our Group Data Hub works with more »

to become part of an outgoing team that are integral to the vision of a business that is making a real difference to the customer experience within the rapidly changing energy supply market? This company are a leading power supply business who due to recent investment and financial … will be plenty of opportunities to climb the ladder and take on more responsibility. This is a fantastic opportunity for someone passionate about the customer experience to join a market leading company at a very exciting time in their growth trajectory. The Role: *Hybrid working with offices just … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

Direct Mail (DM) * Outbound Telemarketing (OBTM) * SMS * Push Notification * Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud * Target * Audience Manager * Analytics * Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring * Excellent … verbal and written communication skills. * Detailed technical knowledge of the Adobe Campaign Manager toolset. * Good understanding and experience of the Adobe Experience Cloud. * Experience working on Windows Server and Microsoft SQL Server systems. * Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. * A passion for TV and good understanding of Sky’s content offering. * Able to distil customer insight and performance data into clear and actionable plans. * Knowledge on Adobe Message Centre Platform. Team overview Want to unlock the power of data? Our Group Data Hub works more »

30+ countries, and leverage our global delivery network to deliver services to 300+ customers today. Our strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping us become one of the most relevant Technology services firms globally today. We deliver expertise across industries like Banking, Financial … Services, Professional Services, Insurance, Life Sciences & Healthcare and more. We value putting our people first, whilst creating customer value, innovating relentlessly and being sustainable. Last but not least, we are proud of our extended partner network, such as Amazon Web Services (AWS), Abode, Salesforce, Backbase, Microsoft and more. What … branches; from Healthcare, FinTech to IoT. What does it take to excel in this role? HBO/WO Bachelor, A minimum of 8 years experience in relevant IT domains, A minimum of 4 years experience as a digital Solution/System/Domain Architect, Experience in the more »

Quality Assurance Assistant Superco is the leading customer experience specialist for Shopify Plus brands. We combine our Shopify Plus knowledge with a deep understanding of what makes customers tick to drive revenue growth for our brands. We're looking for a Quality Assurance manager for a leading ecommerce … customer experience agency. You will join our quality department and support our Build Quality Manager. Applicants must demonstrate: Shopify Knowledge : You must show that you've worked in a quality control role with a Shopify focus. Testing Expertise : Comprehensive understanding of testing strategy, conducting functional, usability, and performance … This is a hybrid or remote role. To apply: Share your CV. In your application, tell us a little about your favourite online brand experience and why you like it. more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

Fantastic opportunity to join a well-established technology business in Coventry as a Customer Service Team Leader! You must have 2+ years customer service team leader/manager experience, in a busy B2C environment and a track record of leading people and will be known for engaging … days annual leave, plus a day off for your birthday Worldwide Travel Insurance Group Income Protection Insurance Main Duties; Responsible for leading the Customer Support Team Engage and inspire those you lead to achieve their goals & key company KPI`s Be an influential coach, mentor and help drive the … those around you Understand people and can effectively manage expectations Provide help and advice to customers using our products Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do Keep accurate records of discussions or correspondence with customers & staff Creating more »

systems and components. Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch and during the customer experience. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for … to achieve targets in all areas. Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in … Design/Manufacturing Previous experience of Vehicle Launch or Plant Vehicle operations Production Management including experience of delivery of problem resolutions in Manufacturing & Service. Excellent Analytical Skills and enthusiastic, an individual able to deliver results under pressure Experience Required: To be able to be part of a more »

Role : Digital Copywriter Job Type: Permanent Location: Peterborough (Hybrid) Ready to utilise your knowledge and experience in creating high-quality UX and functional copy? Are you looking for an exciting opportunity to work closely with UX, design and tech teams to improve the content creation and delivery process? Make … Proofread existing copy, paying particular attention to consistency and brand tone of voice. Develop outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Take ownership, manage, and … the clients, stakeholders, and team. Sub-edit content written by colleagues and stakeholders. Apply the right tone of voice, house style, content strategy, and customer experience principles and best practice. Accept and provide constructive feedback while understanding the constraints of the business making sure the content meets the more »

with at least 2 end-to-end Comms Cloud (Vlocity) projects delivered for major UK/European clients in the B2B space, inclusive of experience in enterprise sales quoting (multi-product/multi-site). Required Skills: 10 Years + working in a technical capacity on the Salesforce … and order management, understanding of the wider enterprise landscape in BSS/OSS, and industry standards such as TM Forum Must have hands on experience and expert knowledge on Comms Cloud Enterprise Product Catalog (EPC), CPQ, Order Management, and CLM Expert understanding of the OmniStudio capabilities from Salesforce including … FlexCards, DataRaptors, Integration Procedures, and OmniScripts Expert knowledge on Salesforce platform capabilities including APEX, LWC, Flow, Security/Sharing, Data Model, Shield, etc. Experience with Customer Experience Cloud for Comms Cloud a plus Experience integrating Salesforce with marketing automation platforms like Marketing Cloud as plus Experience more »

ideas and expertise in innovative and exciting ways. We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media. Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to … work with some of the world’s leading brands. Digitas. Experience the power of connection. Our Commitment Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship … life and enabling the marketing strategies and experiences we design. Using technology, data & operations to connect onsite experiences to offsite marketing that deliver improved customer experience through consistent and frictionless experiences. Furthermore, helping clients to define, deliver and operate robust optimisation programmes that scale and grow as our more »

Description We are looking for a MI Analyst to join the Customer Services MI Team who will be responsible for delivering management information and insight to support our departmental and company objectives. This role reports into the Insight Team Manager within the Customer Services Division. The successful individual … variety of regular Business as usual reporting. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Provide on-going analysis and visualisations for key stakeholders. Manage priority lists and working to deadlines. Using visualisation software … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. Ideally you will have experience in using customer & operational data to drive recommendations that deliver commercial and operational gains. Including manipulating large data-sets, using different programming tools more »

Customer Care Colleague (Disputes)* Have you got what it takes to succeed The following information should be read carefully by all candidates. * *Location: Sunderland (SR3 3XW)* * *Duration: 6 months (initially). Temporary to Permanent Opportunity* * *Hours/week: 35 hours per week.* No previous banking knowledge is needed. Contact … Centre experience is preferred, however you can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for. This role is essential in providing personalised, high-quality customer service across multiple channels and ensuring all customer … The Working pattern is rotational 7am-11pm, Monday - Sunday 35 hours per week, 1 day a week in the office *Key Accountabilities:* * Providing excellent customer service across multiple channels. * Resolving customer queries and issues effectively and efficiently. * Maintaining high and consistent standards in task performance. * Adopting a values more »

problems by carefully reviewing and analysing the business, functional and technical requirements Work across Transformation Organization and business teams to Provide a seamless internal customer experience Identify, prioritize, and plan technology enabled process improvement demand Manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … like you to have/be: A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management and Software Release Management Demonstrable experience managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support Experience more »