1 to 25 of 789 Customer Experience Jobs in the UK

that the risks and issues are identified and escalated within LGR, to ensure that customers are treated fairly in line with Legal & General’s Customer Experience and TCF policy Qualifications Who we're looking for: A part qualifiedactuary who has made significant progress with the actuarial exams, and … data manipulation or coding skills Excellent Microsoft Excel skills Analytical skills with the ability to review results for reasonableness Good communication and interpersonal skills Experience in reviewing processes and implementing improvements Whatever your role, we reward performance and behaviour with a package that looks after all the things that more »

do in every world-famous city. Our hop-on, hop-off sightseeing tours offer a flexible approach to city discovery with a first-class customer experience. A Big Bus Tour turns tourists into explorers and leaves every passenger with a story to tell. Having started our journey in … you want to get onboard check out the vacancy below. Vacancy: Accounts Payable/Accounts Receivable Specialist Salary: £33,000 per annum, depending on experience Hours: 37.5 per week We are looking for an Accounts Payable/Accounts Receivable Specialist to join our dedicated European finance team based in … success in this role. Character may be important to us but there are a couple of minimum requirements for this role, these are previous experience in an accounts receivable and payable role and use of SAP ByD or similar software. Due to the nature of the role fluency in more »

It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device! What You Can Expect Type - FTC until … Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and delivering high standards of customer satisfaction and continually enhancing processes. … Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. Experience of creating more »

guidelines. Good knowledge and understanding in digital media workflows including tools such as Adobe Suite, DaVinci, Resolve, Clipster, Cortex. Mac Captions and Annotation Edit experience would be advantageous. Must understand subtitling specifications and formats, audio samples, rates, video frame rates, SMPTE timecode, and traditional multichannel audio configurations (2.0, 5.1 … is key in this role. Abide by security policies and protect information assets entrusted to you. Person specifications The ideal candidate will have: Previous experience and understanding of video compression and the various codecs used by broadcasters and VOD platforms. Passionate about customer experience and customer service excellence. Hands-on experience with digital media workflows is required. Good communication skills and the ability to prioritize your workload, and the capability to collaborate with and assist other team members. Problem solver with a creative and innovative approach with the ability to think outside the box. more »

Discounted Gym, 2 paid charity/volunteering days + more) Hybrid working available (3 days in the office) It is essential that applicants have experience within an Outsourcing Environment or similar. Our client is seeking an experienced Operations Manager to join their leadership team, this is a business-critical … the MD and SLT to develop and manage the operations budget . Provide regular and transparent reports on operational performance to the MD. SKILLS & EXPERIENCE Operations Management experience within an Outsourcing Environment or similar. Demonstrated experience in process optimisation and performance management . Budget management experience … base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. If you are a results-oriented and strategic Operations Manager with a proven track record in ideally a sales more »

Company Description Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our … innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We … fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech more »

and seeking a dynamic D365 CE Technical Solutions Architect to lead the charge. This is a unique chance to shape the future of our customer service and ticketing systems from the ground up. Your role will be pivotal, involving: - Hands-on setup of new environments - Development and execution of … proof of concept - Building and leading a specialized team - Managing licensing and integration processes Experience: 5+ years Dynamics CRM/D365 CE Solution Architect Hands-on technical experience Set up new environments If you have a passion for innovation and a track record of technical leadership in D365 … environments, we want to hear from you. Join us and play a key role in our journey to transform our customer experience. #JobOpportunity #TechnicalSolutionsArchitect #D365CE #GreenfieldProject #Innovation #Leadership *Must be based in UK/Ireland* Note: Innovative Tech People is an Equal Opportunity/Affirmative Action Employer. All qualified more »

AI accelerators. You will have the opportunity to work in a rapidly changing environment where your new ideas will become innovative products, services, and customer experiences. They are a successful, growing business, offering the chance for an engineer to progress their career and achieve future aspirations. They provide a … exceptional engineer to join a talented team of 5 engineers at an exciting time of growth for the company. You will have had some experience in the mentorship of more junior engineers and you will be utilising hardware features of GPU and accelerators specialised for Ai applications. You will … collaborate with the hardware and software teams to integrate kernels into the NPU framework. What's required for a successful Compute Library Engineer? Extensive experience in kernel development projects for GPUs Involvement in OpenCL, CUDA or similar parallel programming languages Understanding of ML frameworks - TensorFlow, PyTorch etc Strong C++ more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role … requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and execute a comprehensive customer experience strategy … that aligns with the company's overall business objectives and brand promise. Lead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization. Map and analyze the entire customer journey, identifying key touchpoints and opportunities for improvement. Collaborate with more »

of engineers, and promote environmental sustainability. About the Job: The Keysight Global Services Organization is organized around customers with region teams focused on understanding customer requirements and offering a full services portfolio to meet their needs. The teams are supported by global platforms focused on providing integrated customer experience, optimized, cost-effective operations. This UK Country level role, is an exciting opportunity for anyone with a background in operations management looking for their next career move to an established and successful organization that is number one in test and measurement globally and where technical and engineering … experts can thrive and develop in our dynamic environment. We are looking for someone with a passion for providing great customer service experience, experience of people management, who will motivate and engage employees and who cares about meeting and exceeding business goals. Someone who enjoys attaining high more »

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as … we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all. This … role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience, increased customer lifetime value and maximises upsell and cross more »

are dedicated to combating climate change by leveraging cutting-edge tools and data analytics. Responsibilities: Collaborate closely with product managers and developers to deliver customer-centric products within agreed timelines. Drive the design process from initial discovery phases to production design in agile cycles. Define optimal customer experiences … through need finding, wireframing, prototyping, and high-fidelity design. Advocate for customer experience while considering project constraints in a fast-paced environment. Conduct user research and maintain the design component library. Key Requirements: Minimum 5 years of product design experience with B2B and B2C exposure. Experience … AI/ML algorithms to analyze large datasets and make design decisions and product features Strong portfolio demonstrating end-to-end product design projects. Experience in conceptual and system design thinking, as well as UI/UX design. Excellent communication and collaboration skills. Passion for nature, climate, and making more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

the successful delivery of the design, engineering, and environmental services. This is a strategic leadership role, suiting someone with design and build understanding and experience with a passion to continue to develop the team as a centre of excellence for innovation and technical authority. The team form a central … pillar of the Avove offering of agile, expert and responsible engagement with our blue-chip customer base, where we focus totally on a solutions-based approach to solving our customer challenges, whilst leading on viewing all that we do through a practical lens on ESG. This role will … role will report into the Business Operations Director. The role has 5 direct reports and 100+ indirect reports. About you… You will have extensive experience working in a design and build leadership roles, experience within the water sector is not essential as you will have a team of more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust … Senior Management. Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback. Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident more »

Service Delivery – Telecoms If you have at least 2 years’ experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role … and responsibilities: You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions. You will be working within a knowledgeable team environment, who support each other to … include on site and off site implementation of systems, including regular quality reviews with customers You’ll also oversee all administration tasks for each customer: Hosted system builds/Orders/Leased lines/Cabling, Access points/365/Cloud IT solutions where needed, with support from our more »

You: Supportive leader, passionate about empowering team members. Results-oriented with a focus on innovation and impact. Tech-savvy with a commitment to excellent customer experiences. Skilled in people management and fostering team development. Flexible Working: Hybrid model allowing for a balance of office and remote work. Option to more »

involves accountability for developing and delivering the Operations proposition within Insurance. The Insurance Transformation Services practice focuses on implementing strategic changes that include innovation, customer experience enhancement, growth transformation, regulatory compliance, and large-scale cost reduction/efficiency improvements. Responsibilities: Build and maintain strong client relationships within the … presenting or pitching to clients to win new business. Manage people, building a team of consultants with the right mix of skills, competencies, and experience to support client opportunities and projected growth. As a Senior Manager, you will actively support our people strategy through coaching and development of team more »

Software Engineer Manchester (hybrid) £50-55,000 plus excellent benefits Join our really strong culture of high quality coding, for creating amazing customer experiences on web and on mobile. The teams are well organised and structured to remove stress and strain daily, allowing engineers to be at their best. … high volumes of small releases every day. If you enjoy pace, but not panic, then this could be for you. Tech skills sought Commercial experience in software development, ideally in large scale enterprises We use c# and golang, typescript and javascript, SQL, linux and any cloud experience would more »

is qualified and meets pre-defined criteria. Working towards KPI’s and targets based on call volume, appointment quantity and quality. Actively record all customer information and activity on the CRM system (Salesforce) Building rapport with customers through friendly and engaging communication. SKILLS & EXPERIENCE Experience in a … sales or outbound calling position . Experience using Microsoft Outlook, Salesforce and CRM systems. A forward-thinking and proactive attitude with a drive to succeed. An enthusiastic and self-motivated mindset. Organised with strong attention to detail and an ability to follow process. The ability to take ownership and … base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with more »

departments. This is an opportunity to contribute to a company celebrated for its innovative designs and a workplace that values collaboration, creativity, and a customer-centric approach. You will report directly to the Project Manager and will play a key role in enhancing our order management systems, encompassing order … driving change and promoting efficiency across the business through strategic IT and business solutions. Key Responsibilities: Align IT initiatives with business objectives to enhance customer experience. Analyse current business processes: document "as is" and "to be" scenarios. Maintain comprehensive project documentation and manage project timelines. Develop and execute project … in technology trends and business process innovations. What are we looking for? Passion for data and analytics. Proven analytical abilities and strong documentation skills. Experience explaining complex IT processes to non-technical stakeholders. Highly organized, adaptable, and capable of managing multiple priorities. A problem-solver with a strong drive more »

managers and the sales team with activities that contribute to our customers' success. Who are you? Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer. … You have experience from areas such as technical support, customer service, or other customer-support related work You have an IT related degree You have a hunger for knowledge and love to share this both internally and externally You have a solid understanding of and a real … in a systematic way and are used to using your own initiative and relying on your own judgement You genuinely care about helping the customer! You are a fast learner You are good at putting complex issues in simple terms You thrive in a high-pace environment You have more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … technical problems Writing low-level technical documentation Writing/fixing code when required Partnering effectively with client project teams You’ll have: Several years' experience building enterprise solutions, evaluating existing IT solutions and advising on technical solution implementation Proven ability to explain and demonstrate technical decisions to both technical … and business level stakeholders Several years' experience of solution architecture development A solid grasp of TDD/BDD Experience writing clear and concise technical documentation such as low-level designs and/or software specifications Excellent client presentation skills Excellent knowledge of AWS and cloud native architecture Experience more »

the IT strategy aligned with the business objectives. Lead the executive team on technology trends and digital opportunities. Innovate and improve business processes and customer experiences. IT Operations Management: The management of IT infrastructure, applications, and security. The reliability, performance, and scalability of IT systems. IT budget, expenditures, and … and protocols. Compliance with regulatory requirements and industry standards. Risk assessments and disaster recovery planning. Team Leadership and Development: Vendor and Stakeholder Management: Skills & Experience years of experience in IT leadership roles. in managing IT operations in a Manufacturing/Distribution/PE - Phama/FMCG Industry background. more »

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Sales Manager will be responsible for driving a high performance culture within an experienced new business sales … Overall responsibility for the management of our sales data and its integrity. Support the implementation of any Sales process, tooling, or collateral changes. Provide customer and market input to help shape future products and improved pricing and commercial terms. Support the development of industry specific propositions and market messaging. … corporate London market. The requirements: You are a leader and can communicate well your ideas and approach to a variety of stakeholders and peers. Experience working in a fast-paced B2B sales environment (Telecoms/IT preferred). The ability to be positive, possess a great work ethic and more »