76 to 100 of 777 Customer Experience Jobs in the UK

Senior Product Manager - Customer Experience (CX) What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking … a Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking … seamless implementation. Motivating and guiding a talented team to achieve their full potential. What skills do you need? 📖 A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions. Previous experience as a designer or a strong design sensibility Strong more »

Senior Design Technologist Pay Rate: Up to £600 a day 3 Month Contract London – Hybrid - More focus on development than creative and JavaScript experience Advertising Design Technology at Brand Innovation Lab is the customized development and prototyping team for advertisers and agencies. We focus on the conception, prototyping, and … vanilla JavaScript on both client and server sides, building personal libraries, and creating task automation to expedite development is expected. The ideal candidate is customer-obsessed, detail-oriented, thrives in highly technical teams, and is proficient in using data and insights for decision-making. They should be capable of … writing documentation, managing multiple projects in a fast-paced environment with high autonomy, and translating business requirements into exceptional customer experiences by prioritizing the customer’s perspective and maintaining high standards. Responsibilities include managing both design and development with strong front-end skills, being a creative problem solver more »

by identifying upsell, cross-sell, and renewal opportunities. Collaborate strategically with internal teams to ensure seamless migration to the latest product offerings and maximise customer lifetime value. Lead clients through successful software migrations to new products, ensuring a smooth transition and maximising user adoption alongside Software trainers. Tailor innovative … each client's specific needs and challenges. Craft compelling presentations and demonstrations that showcase the value proposition. Negotiate and secure winning renewals, maintaining strong customer satisfaction and maximising account profitability. Partner effectively with internal teams (Customer Success, wider sales colleagues (SDR/BDR & KAM), L&D, marketing, product … development) to deliver exceptional customer experiences and achieve shared goals. Utilise CRM systems to track progress, analyse customer data, and develop data-driven account management strategies. Maintain a deep understanding of industry trends, competitor activity, and company offerings to ensure a competitive advantage for clients. Person Specification: Minimum more »

system, supporting the design and development of new digital channels - ensuring a consistent UX and UI approach. You will blend the science of user experience and the creativity of digital design to create a simple and memorable customer experience. You will consider the overall customer experience and end to end journeys, ensuring well documented customer journey maps are in place. Working collaboratively with the digital product team, Research, BAs and Developers, you will ensure that your designs consider technical implications and work through challenges to ensure customer experience is protected. Key Responsibilities … Manage the Society design system, supporting across the organisation to ensuring a consistent approach to customer digital interactions. Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts. Develop visually appealing and consistent user interfaces for our digital platforms, implementing the design system and considering more »

working closely with many different parts of our clients organisation. The role involves regular interaction with both Global and senior Global stakeholders and requires experience of presenting upwards within a Matrix organization. You will also be responsible for the use of tools and tech such as Salesforce and our … and Experience Minimum 3 years experience Experiencing leading media and CRM strategy with a Direct-to-Consumer environment Digital marketing expertise, including CX, UX, multi-channel campaigns and working to a commercial plan Commercially astute with experience creating plans that deliver business growth Awareness of creative best … practice across digital marketing channels Experience in eCRM and general understanding of the UX on websites Excellent attention to detail, time management & prioritisation skills with the ability to manage multiple stakeholders across multiple projects. Project Management, Analytical and core selling skills. Experience of presenting to Board Level members. more »

which will deliver value through innovation and risk mitigation across a £1bn p/a IT & Technology Procurement spend base - helping to future proof customer experience, enable a digital workforce, strengthen cyber defences and improve resilience, whilst helping to maximising revenue generation opportunities and reduce operating costs. In … verticals - including: Surface Tech Op's Underground Tech Op's Revenue Collection & Payments Asset Management Hosting & Networks ERP Digital & App Development Cyber and EUC Experience: Commercial/Procurement experience gained in either a Public Sector organisation, or regulated industry - familiar with PCR/OJEU A record of delivering … IT & Technology sourcing projects on time and within budget Experience with Tier 1 IT suppliers - demonstrating an understanding of their offerings, differentiators and commercial models Strong knowledge of writing contractual requirements and assessing specifications for Information Systems Experience in contract management and administration Experience in preparing, reviewing more »

Your new role This role will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. You will be responsible for designing and improving the experience that every Sofology customer has across all our digital channels. … identity Maximise the potential of our web and email platforms Transform wireframes into intuitive user interfaces Work with our UX team to collaborate on CX journey challenges, problem solve and propose solutions to improve Design and deliver digital assets for campaign paid media such as digital display/other new … a great team player - ability to collaborate closely with team members and key stakeholders In an ideal world You dont need to have extensive experience working in an online retailer, but wed love to bring on board a digital designer that has previous experience producing content for CMS more »

IT Sales – Account Director – Public Sector CX Software Location: UK Wide (Remote) Salary: £60k-£90k BASIC, £120k-180k OTE + Excellent Benefits Ref: (phone number removed) Role: This cash rich organisation develops all of its own software and is now looking to employ an experienced and strategic solution sales professional … to cover the UK. Selling our client’s full portfolio of software solutions e.g. customer experience and application development, into new and existing customers, you will be focussed purely on selling into the public sector, primarily local authorities, social housing, higher education and blue lights. The ideal candidate … will be confident and sales process driven with strong and recent experience in selling software/SAAS solutions into public sector organisations. You must understand public sector frameworks and the tendering process. It would also be advantageous if you have dealt with Heads of IT, Heads of Transformation and more »

Senior Service Manager Senior Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years Software … Development life cycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly more »

Senior Service Manager Senior Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years Software … Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding more »

days per week in Hertfordshire Duration: 9 month Fixed Term Contract (scope for permanent opportunity) Are you a strong, generalist Procurement Manager, with experience in HR and Professional Services Categories? This is an excellent opportunity to join a 'Greenfield' Procurement operation, taking a key role in supporting business-critical … procurement projects, in a fast-paced, transformation environment. Our client is a multi-national entertainment business who are developing groundbreaking technology to improve customer experience and engagement, and with an ambition to build one of the UK's most diverse and inclusive working environments. This is a blended … with the business to ensure robust relationships are in place, and that they understand the new model. Requirements: 5 years' Indirect and Direct Procurement experience, with some HR and Professional Services experience. Strong experience selecting, onboarding, and managing suppliers. Experience drafting, negotiating and managing supplier agreements. Excellent more »

Support and Customer Service Manager – £30,000-£35,000– Fairford Leys, Aylesbury The Role Do you possess a minimum of 3 years' experience in a customer support or service management role? Are you a strong leader with the ability to analyse data and metrics, along with the … an exciting opportunity for you. We are a Sage Software specialist for schools and businesses, looking to appoint an experienced and analytical Support and Customer Service Manager to our growing team. You will oversee our customer support operations, managing a team of support specialists, ensuring customer satisfaction … and improving service processes. This role requires a blend of leadership and exceptional customer service skills. If you're a motivated and experienced customer service professional who thrives in a supportive environment, we encourage you to apply! Key Responsibilities: Lead and manage the customer support team including more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, Message Queues, Service Bus & Azure. ? Good understanding of solid principle and .Net more »

to day running of the website for two of our websites. You will develop the site taxonomy and information architecture from scratch; mapping each customer journey for each outcome, working with digital teams to ensure the development delivers to these requirements. You will manage a small team to ensure … performance analytics; and support the brand refresh. On offer is a brilliant opportunity to lead on the vision for the website and create impactful customer experiences throughout the customer journey. As such the right person will have: Previous experience managing a website. Proven experience in creation … of analytics, strategies, and customer journeys. Depth of understanding on website impact on customer experience, marketing and performance. If this is you, get in touch today for a confidential chat and the full job description. more »

internal and external stakeholders is vital to success. What you'll need to succeed You will understand market dynamics and cost drivers and have experience of undertaking a range of sourcing activities including RFQs, formal tenders and sourcing competitions. You will be a strong negotiator with contract management experience to ensure full end to end delivery and robust supplier management. Maximising internal customer experience is a significant part of the role, requiring excellent communication, planning and organisational skills and the ability to foster effective and collaborative relationships across a broad spectrum of stakeholders. Previous experience more »

innovative team. The successful candidate will help to boost the companies continued growth and act as a key member of staff who will attend customer call outs, perform routine servicing and will collaborate with other Field Engineers on installations. Salary: £25,000.00-£45,000.00 per year (based on experience … other documentation as required To be considered for interview: A formal engineering qualification OR HNC/HND level education OR 2 years field service experience Experience of electrical installation (Qualified with 18th Edition would be an advantage). PASMA and IPAF would also be desirable Adaptable on your … and problem-solver Organised and with excellent attention to detail Excellent time management skills Good written and verbal communication skills Enjoy delivering a great customer experience Full UK drivers licence Willing to travel the UK and on occasion internationally Whats on offer? Competitive salary Career progression Full training more »

Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability of a … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or people who more »

expand our horizons with operational branches in Fawley and the Teesside area. Our new headquarters symbolize our commitment to innovation, employee growth, and enhancing customer experience. In this dynamic environment, we are not just maintaining but actively reinforcing our leading position in the industry. We pride ourselves on our … clients. Our Core Values: At Breathe Safety, our values are the bedrock of our culture and operations. We adhere to PACT: Positive Attitude, Accountability, Customer Focus, and Trustworthiness. These values guide every aspect of our work and are vital to our ongoing success. We seek individuals who align with … across the UK 3-5 days a week. Requirements: Current qualification to maintain Crowcon fixed gas detection systems. (Mandatory) At least 2 years of experience working on fixed gas detection systems in a field-based role, including troubleshooting, repairs, and commissioning. (Mandatory) Ability to travel across the UK. (Mandatory more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities. Assist the project manager in developing project plans … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. more »

About The Role Invoice Releasing Team Manager Caerphilly Competitive salary and additional benefits Great hours in a full time, permanent position Experience with invoices and Credit Management? We have the perfect career for you! Are you looking for a career with a market leading company? Do you have experience … for our largest clients are released accurately and efficiently. Its a great role in a friendly team, where youll help maintain high standards of customer experience for our valued customers! We have a competitive salary, additional benefits, and great hours in a secure, established company. Your role as … and e-mails within timescale by taking ownership. Assessing resource requirements to manage capacity versus demand and provide solutions to maintain high levels of customer service. Actively working to achieve set KPI targets and reducing the un-invoiced suspense entries to minimum levels each month, whilst maintaining high standards more »

around 1.2 million customers every year. From arranging the first direct debit to collecting a vehicle at the end of its contract we put customer needs at the heart of everything we do. It's our job to make sure every interaction is simple and as enjoyable as possible … whether you're a customer or retailer. We do this by embracing new technology, providing clear leadership and developing the talented people who work for us. In fact, over the last year over 250 people received extra training or learned new skills. What you'll be working on: This … continuing to evolve their scope meaning this role will be ideal for a self-motivated individual that proactively uses initiative and is passionate about customer . Responsibilities: Lead and maximise performance of a team within a fast paced environment through proactively managing underperformance as well as driving high performance more »

with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained - Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people … training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

Kelvin). This is an amazing opportunity to join us and make the role your own! You will welcome everyone to the Centre. The Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … tasks Help us with your ideas on how we can keep improving our services What are you like? Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

role plays a pivotal part in supporting the local economy making sure transport links run safely and smoothly. National Highways work with safety and customer experience at their very heart. We are proud of the road network that we manage and the way it connects millions of lives … collaborative relationships with key stakeholders and supply chain. Establishing and delivering specific communication plans, proactively managing customers perception of schemes to maintain and improve customer satisfaction and responding to correspondence and other scheme related matters when required To Be Successful Experience of the Building Safety Act and how … quality. A recognised project management qualification is desirable. Evidence of managing relationships with multiple stakeholders and the ability to influence for positive outcomes. Demonstrable experience of managing the development of project plans in conjunction with delivery partners. Evidence of commercial skills with proven ability to manage contracts to deliver more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »