1 to 25 of 40 Remote/Hybrid Customer Insight Jobs in the UK

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer ...

Role: Customer Insight & Speech Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight & Speech Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence ...

will modernise our technology, streamline our processes, and create a culture where every colleague can thrive. If youre passionate about shaping the future of customer service and want to make a lasting impact for millions of people, this is your chance to lead change at scale! Your Role This … rare opportunity to lead the reinvention of our Customer Contact Centre. Youll set the vision and deliver a future-ready strategy that brings together voice, digital, and self-service channels, all powered by customer insight and innovation! Youll design new ways of working, oversee the rollout ...

work as the product and company continue to grow. What you'll be doing Set and evolve Salable’s product vision so it reflects customer needs and business goals Turn strategic goals into clear product plans and explain the thinking behind them Lead early customer and sales conversations … position the product confidently Build and maintain an outcome-focused roadmap that shows what we will do and why Make informed prioritisation decisions using customer insight, data, and technical constraints Ensure teams stay aligned on scope, goals, and expected impact Guide engineering, design, marketing, analytics, and support through ...

data to improve performance across our pubs. You’ll report into the Head of Strategy and Finance. From analysing sales and customer behaviour to supporting marketing campaigns and operational planning, you’ll be the go-to person for turning numbers into narratives that inform strategy and action. With … will include: Sales & Performance Analysis: Analyse daily, weekly, and seasonal sales trends across wet and dry categories, identifying underperforming sites and high-growth opportunities. Customer Insight & Behaviour: Use EPOS and CRM data to understand customer preferences, dwell time, and visit frequency. Support segmentation and loyalty initiatives. Work ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You’ll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You’ll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

operations and leadership, ensuring what has been built in R&D translates into a compelling, scalable, market-ready solution. This role blends product strategy, customer insight, user experience design, sales enablement and launch readiness. You will define the product’s identity in the market, shape the roadmap, validate … value propositions with pilot customers, and build everything needed for a successful 2026 release. Key Responsibilities: Translate years of technical development into a clear, customer-ready product. Define the go-to-market approach, packaging, positioning and core value proposition. Prioritise features and roadmap decisions based on market need, commercial ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...

They’re looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every … Doing As a Digital Strategist , you will Lead strategy across major digital transformation and experience design projects Define and deliver data-led customer strategies across web, mobile, intranet and portal ecosystems Collaborate with UX, technology, data and client teams to shape cohesive, personalised experiences Translate customer data, platform ...

business to scale. This includes the business and operational support systems (BSS/OSS), the API and integration layer and data architecture that supports customer activation, service assurance, billing, field operations and wholesale enablement. The role ensures all platforms are scalable, modular and interoperable, enabling seamless workflows between commercial … aligned with network growth, service models and business strategy. API & Systems Integration • Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. • Define API standards, governance, security and lifecycle control. • Drive workflow automation to reduce manual provisioning and service handling. ...

shaping feedback that influences product development. The Opportunity This is a brand new role created to unlock further commercial value from an existing customer base. You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider … Closing upgrades and driving increased adoption through consultative selling Handling light technical tasks such as inserting snippets, updating colours, and reviewing basic configuration Analysing customer performance data to identify opportunities for growth Working closely with product and engineering teams to relay customer insight Helping to build scalable ...

their business impact. Experience in solution discovery with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs). Ability to leverage propensity mapping and customer insights for account planning. Proven track record in pipeline generation and driving product adoption. Excellent communication and presentation skills for delivering impactful demos. Collaboration ...

stringent financial-sector regulatory, ethical, and governance standards. AI Model Deployment: Prototype, test, and deploy AI systems for use cases such as market forecasting, customer insights, automated underwriting, fraud detection, and anti-money laundering (AML). Key Technical & Design Responsibilities Agentic & Generative AI Architectures: Build, deploy, and manage agentic ...

make a meaningful impact for users. Lead the full product lifecycle: discovery, prototyping, testing, launch, and ongoing optimisation. Develop clear product roadmaps informed by customer insights, data analysis, and cross-functional input. Work closely with engineering to support technical decision-making and ensure smooth delivery of product features. Requirements ...

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing financial … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

Central London Duration: 6 months (initial) Rate: £650-£750 per day (Inside IR35) Main Duties & Responsibilities Act as the key developer for a major Customer Insights programme, delivering Dynamics 365 and marketing expertise. Serve as technical lead for Dynamics 365 , providing expert advice on all aspects of Dynamics … . Understanding of MS licensing and SharePoint technologies. PowerShell scripting and Azure DevOps/GitHub experience (desirable). Essential Skills Strong Dynamics 365 experience- Customer Insights - Data & Journey and Dynamics 365 Sales . Knowledge of out-of-the-box CRM configuration and customization. Experience integrating Dynamics 365 with third ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks … POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems ...