1 to 25 of 64 Remote/Hybrid Customer Insight Jobs in the UK

Customer Insight LeadLondon/Bournemouth 60-80k We are hiring a Customer Insights and Strategy Transformation Lead to define and connect the customer insight vision across analytics, BI and self service reporting. This role blends strategic direction with hands on delivery, ensuring insight directly shapes customer outcomes and commercial decisions. This is a high visibility opportunity to sit at the centre of data, insight and decision making. You will have real influence over how customer insight is used across the organisation, with the mandate to improve ways ...

Customer Insights Analyst £50,000 - £55,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their ...

Title: Insight Business Partner Location: London (Hybrid 3 days week in office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety … your career – from flexible working options and time off to competitive pay, benefits and well‐being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

Customer Insight Analyst Hybrid – 1-2 days per week West Midlands based Full-time Up to £50,000 + up to 20% bonus We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent … basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication ...

Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision-making across the organisation. This is a strategic, and hands-on CRM Manager role … leading Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience. Key Duties Salesforce strategy — Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational needs. CRM optimisation — Oversee continuous improvement of CRM processes, workflows and data ...

sustainable home in a community where they can belong, grow and thrive. Your new role We're looking for a motivated and detail-oriented Insight Coordinator to join our team and play a key role in turning performance information into meaningful, actionable insights. This role is a twelve-month … fixed term where you'll be responsible for liaising with senior stakeholders and delivering comprehensive performance insight and narrative reports to Executive and Board members. This role focusses on performance insight, reporting narrative, and stakeholder coordination. It is not a technical development, data engineering, or dashboard-building role. ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What ...

annum based on a 36-hour working week. We are looking for two proactive and inquisitive Service Delivery Consultants who are customer‐focused and passionate about using data to drive continual improvement in IT Service Management. Your designated office base will be Woodhatch Place, Reigate but you will often … Manager with service performance management, including KPIs, service reviews and benefits tracking, while managing service improvement activity. The role involves analysing support data and customer insight to identify trends, contributing to problem management, supporting business and IT analysis, and assisting during major incidents and post‐incident reviews. ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal ...

answers you need, instantly! * JOB DETAILS Hours Monday to Friday 8.30-5.30 or 8am -5.00pm - Hybrid/Office As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal ...

German Customer Support Specialist £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Specialist to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You’ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

Benefits Zachary Daniels are delighted to be partnering with a fast-growing, digitally led retail business that is continuing to invest heavily across ecommerce, customer experience, and data capability. We're looking for a Lead Digital Analyst to take ownership of digital analytics across the business, acting … person for digital insight, tracking, attribution, and performance measurement. This is a highly visible role where you'll work closely with senior stakeholders across ecommerce, marketing, and leadership teams to shape how digital data is used to drive commercial decisions. This is not a standard reporting role. The business ...

Senior Customer Experience Researcher | Hybrid working | London Our client is a household name operating at serious scale, with a customer base in the millions and a growing commitment to putting insight at the heart of how they work. This isn't a team where research gets filed … where your findings will reach the rooms where decisions get made. What you'll be doing You'll lead on how the organisation uses customer insight to map journeys, surface risks, and identify high-impact opportunities. You'll help set the bar for how research informs strategy ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‐touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

enablement, and product launch activity across a growing AI-powered platform. This is a hands-on role working closely with Product, Sales, Marketing, and Customer teams to shape how products are positioned in the market and communicated across the customer journey. Key Responsibilities Develop and refine product positioning … messaging, and value propositions Support product launches and GTM initiatives across multiple audiences and segments Translate product capabilities and roadmap into clear customer-focused narratives Create sales and marketing enablement content and GTM briefs Partner with Product and Customer teams to gather market and customer insight ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings and emerging technologies ...

Customer Success Manager you will ensure that new customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

driving revenue, conversion, and profitability. This is a hands-on role in a growing team. In this role, you will combine data, market insight, and customer understanding to improve category performance end-to-end while working cross-functionally with Product, Marketing, Clinical, and Operations. If you thrive … Experience and Conversion Define what the patient experience must deliver to win in each category: journey flow, content, clinical pathways, messaging, and UX Obtain customer insights to understand patients needs, desires and current experience with Evaro as relates to the relevant categories Direct Clinical Specialists on category-specific clinical ...

business growth. Assist and support the Director of Growth in the evolution and execution of the new business sales plan. Develop deep, actionable vertical insight across key and high potential public and private sector markets. Implement a data‐driven sales operating rhythm that maximises pipeline quality, conversion, and forecasting … fully compliant, profitable, and aligned with policy. Monitor activity levels, conversion rates, and deal quality, identifying development gaps and growth opportunities. Vertical Expertise & Market Insight Partner with SDR Managers to ensure a highly productive and proactive collaboration between SDR and Consultants Build and maintain strong market intelligence across your ...

Markerstudy Group for a Data Science Analyst. You will be responsible for providing data science and analytics solutions to support our strategic roadmaps and customer propositions. Working with a variety of teams and stakeholders, you will have strong communication skills allowing the business to adopt and embed your findings. … role works closely with a wide range of internal and external stakeholders, delivering data products, insights, and analytical services across pricing, partnerships, IT, insurers, customer insight, digital, marketing, and contact-centre teams This is a great opportunity for you to accelerate your career in Data Science ...

global rollout. Work alongside finance and marketing teams to plan budgets and forecast paid media efforts. Create a product roadmap alongside product managers, leveraging customer insights, tech, and business goals. Oversee data and performance reporting to assess impact and refine the strategy. Candidate Requirements 5+ years in growth marketing. ...

legal directories, industry news and other channels Maintain a healthy pipeline of opportunities Support the sales process from initial contact through to conversion Market & Customer Insight Stay informed on industry developments and market trends Gather customer feedback and insights to support wider business initiatives Identify emerging opportunities … Administration Keep CRM systems updated with activity and pipeline information Support reporting and sales activity tracking Work collaboratively across teams to ensure an excellent customer experience Experience Required Previous experience within Sales, Business Development, Account Management or a similar client-facing role Strong communication and relationship-building skills Comfortable ...