1 to 25 of 135 Remote Customer Insight Jobs in the UK

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … the heart of our Data & Analytics team, collaborating cross-functionally and mentoring others while driving innovation through experimentation, modelling, and automated decisioning. If you thrive in a fast-paced, insight-led environment and want your work to drive real change, we'd love to hear from you. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and … customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends … opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour. The … successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling … Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks. Venue & Channel Analytics: Provide insights More ❯

globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/life … Digital GP App via Aviva Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Leader, you will be a strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and cross … analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and value realisation. … drive maximum gross profit and revenue contribution. Forecasting: Provide accurate and timely sales forecasts with clear visibility on deal status, aligned to monthly and quarterly expectations. Demand Generation: Use customer insight and market intelligence to proactively generate interest and create demand for Sabio's technology solutions. Proposals and Presentations: Collaborate with internal teams to deliver insight-led More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

can we improve logistics efficiency?" "Is 350 products the right number for our portfolio?" You'll collaborate with stakeholders, shape analytics roadmaps, and lead projects from data exploration to insight delivery. Key Responsibilities Define analytical approaches to tackle business challenges Identify and explore relevant data sources Deliver clear, insight-driven storytelling using visualisation tools Analyse marketing campaign performance … MMM, attribution, ROI) Support commercial strategy through segmentation and customer insights What We're Looking For Strong SQL and data visualisation skills (e.g. Tableau, Power BI) 3+ years in marketing or commercial analytics Experience with campaign analysis and business performance insight Excellent communication and stakeholder management Bonus: Python experience or a consulting background Why Join? Join a data … rich, insight-driven organisation with a strong ethical mission Work within a team of 16 data professionals, reporting to a senior leader with 1 direct report Exposure to both operational and strategic analytics challenges across international markets Benefits 25 days holiday + bank holidays (with option to buy more) Discretionary bonus scheme Matched pension contributions (up to 4%) Life More ❯

lead end-to-end projects, and deliver actionable insights through data storytelling. Key Responsibilities: Define analytical approaches to solve business challenges Explore and work with relevant data sources Create insight-led storytelling using tools like Tableau or Power BI Analyse campaign performance (MMM, attribution, ROI) Support commercial decisions via segmentation and customer insights What We’re Looking For … Strong SQL and data visualisation experience 3+ years in marketing or commercial analytics Proven campaign analysis and performance insight expertise Clear communication and stakeholder management skills Bonus: Python or consulting experience Interview Process: Stage 1: Video interview with VP of Data Stage 2: In-person interview with senior leadership Stage 3: Stakeholder interviews (cross-functional), including verbal and numerical More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying priority problems to solve and customer … to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices and product requirements as set out by Foresters Managing More ❯

and implement configuration changes and patches. Provide 2nd/3rd line support for end-users and resolve system issues. The Requirements Proven experience administering, configuring and customising Dynamics 365 Customer Engagement (CRM) applications, in particular Customer Insights - Journeys, Customer Service Hub, Sales Hub. Proficient in Power Platform administration: Power Apps, Power Automate (Flow), and Power BI. Experience More ❯

Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between … leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

Data and Insight Analyst - Customer Data Salary: £50,000 - £55,000 Hybrid: 2 days office based and 3 from home Location: Brighton and Hove, Sussex Talent Hub are looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key part of their Customer Data strategy at … an exciting time for this successful company. Key responsibilities for this Data and Insight Analyst job include: Lead the reporting, insight and analytics for the organisation, focusing on customer data and storytelling, providing pro-active reporting and actionable insights with a strong emphasis on customer acquisition and engagement and optimising lifetime member value. Regular monitoring and … reporting on key customer data metrics. Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life-time value, segmentation and recommendations/next best action modelling). Produce data visualizations to help support and communicate important learning. Where More ❯

is to drive viral, advocacy-led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need somebody to lead us through … driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we deliver this core strategy. The three core deliverables of this role: Lead the exec … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to enhance performance delivery across all teams. Responsibilities Strategy & Leadership With More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze … customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately … by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on More ❯

We are looking for a data driven CRM and Martech expert to take ownership of a our customer data platform. As part of our dynamic Direct to Consumer marketing team, you will help us drive customer growth, boost engagement, and improve marketing performance across all channels. About the Role: As our CRM Data and Martech Manager, you'll … play a key role in leveraging customer data to deliver impactful marketing campaigns and automation programmes. You'll be the go to expert for our customer data platform (Bloomreach) and take ownership of platform optimisation, data integration, and campaign effectiveness. You'll work closely with marketing and business stakeholders, combining technical know how with strategic thinking to build … welcome applications from candidates with experience in similar CDPs or CRMs (e.g. Salesforce, Adobe, etc.). Key Responsibilities: Lead on CRM segmentation, campaign targeting, and automation workflows across the customer lifecycle. Act as a super user and owner of the Bloomreach platform, building strong relationships with the vendor and internal teams. Develop, execute and track multi channel CRM campaigns More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

and with our clients, with opportunity to grow and develop. MINIMUM (ESSENTIAL) REQUIREMENTS Expertise in Microsoft Dynamics and Power Platform Products : Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. Familiarity with Related Technologies : Understand the use and benefits of combining related More ❯