a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior DeliveryManager to join at an exciting and dynamic time for our Cloud Capability. This role would suit a professional with a strong background in agile, waterfall and hybrid … environments and who thrives leading complex deliveries. The Senior DeliveryManager will manage the delivery of Cloud-based deployments and ensure they are governed effectively, including supporting account, commercial and resourcing activities where necessary. They will maintain the relationship between the client and the delivery team; working with the team to plan, manage, and deliver user … centred outcomes. The Senior DeliveryManager will track and communicate progress, serving as an escalation point to resolve obstacles, and work to deliver within scope, on schedule and budget. They will be expected to ensure that delivery is high quality, whilst also within cost. The ideal candidate will have experience across both the public and private sectors More ❯
Job Title Location: Hybrid (Hubs in Oxford & Bristol) The Role As a DeliveryManager at Imaginera, you are responsible for the successful management and delivery of client projects, which will enable business transformation within financial institutions. You will use a wealth of project management experience and knowledge, including both waterfall and Agile, to manage projects and client … stakeholders (both internally and externally) to keep our teams and our clients happy and fully informed through every step of the project. Responsibilities & Experience Drive end-to-end project delivery within a SaaS organisation. Lead cross-functional teams, planning and delivering complex projects and business change to our (re)insurance clients. Acting as a Scrum Master as and when … required. Work with hybrid agile/waterfall process including coaching and continuous improvement and can identify the best processes and delivery methodology to use. Gain enough knowledge about the (re)insurance industry and our Orca platform to effectively handle day-to-day challenges. Communicate clearly and persuasively between technical and non-technical teams. Identify areas for improvement with the More ❯
five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service DeliveryManager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the … client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client requirements. Service … Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service management processes for incidents, proactively identify More ❯
five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service DeliveryManager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the … client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client requirements. Service … Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service management processes for incidents, proactively identify More ❯
five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service DeliveryManager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the … client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client requirements. Service … Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service management processes for incidents, proactively identify More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service DeliveryManager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the … client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client requirements. Service … Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service management processes for incidents, proactively identify More ❯
West Malling, Kent, United Kingdom Hybrid / WFH Options
Lumina Energy
to £53,393 per annum Contract type: Permanent Hours: Full time, 37 hours per week Closing Date: Monday 21st July 2025 This is an exciting opportunity for a Service DeliveryManager to join a dynamic, customer-led organisation that values innovation, collaboration, and high-quality service delivery. As a Service DeliveryManager, you'll play a … than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As a Service DeliveryManager, you will play a critical role in aligning IT services with business priorities by building strong, service-focused relationships with senior stakeholders. You will be responsible for … ensuring consistent, high-quality service delivery that meets or exceeds agreed performance levels. Acting as the key point of contact for all service matters, you will proactively manage performance, drive continuous improvement, and support strategic goals, making you central to maintaining customer satisfaction and operational excellence. What you'll be doing Build and maintain strong relationships with customers, suppliers More ❯
re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service DeliveryManager to join our dynamic department. This role is hybrid, requiring regular onsite presence … we pride ourselves on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service DeliveryManager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations. You will: Customer Relationship Management: Lead and … develop strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Support and guide field/on-site staff, Service Desk Engineers, and Service Management Office staff. Promote personal and career development for direct reports. Commercial Management: Oversee contractual scope, manage budgets, and identify upsell opportunities. Support account planning and cost reduction initiatives. Quality Assurance More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
Wickes
We're created a new permanent position for an experienced and strategic Technical Delivery Product Manager to join our Platform Engineering Tech team. Join us and shape the future of platform engineering, you'll empower the engineering teams and ensure they have the tools and infrastructure they need to build and deploy applications with unprecedented speed and security. … a tangible difference, empowering people to build and improve. Imagine the satisfaction of knowing your work directly contributes to this positive impact. The Role: As an experienced Technical Product DeliveryManager, you will be delivering in a Retail environment or similar faced-packed customer focused organisation. You'll have a strong technical background, product acumen, and project management … excellent trouble-shooting skills, self-motivated and possessing of a high sense of urgency and personal integrity. Does this sound like you? You'll be an experienced Technical Product DeliveryManager with a proven track record, preferably focused on developer platforms, infrastructure, or cloud services. With proven strong project management skills, you'll have experience in Agile/ More ❯
Location: Flexible (Agile working) Job Type: Full-time, Permanent Ref: 1457 Telent are looking for x2 Service DeliveryManager(s) to join the Network Services Contracts team - x1 Service DeliveryManager designated to Maritime CA/Blue Light contracts, and x1 Service DeliveryManager designated to Enterprise/Government contracts. This Agile/Hybrid … be part of something bigger-keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service DeliveryManager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures … maintenance schedules and track delay impacts Own chargeable incidents outside of contract and ensure demand planning is in place Attend customer performance meetings and manage key customer relationships Manage delivery through internal and 3rd party teams to meet contractual obligations Monitor commercial risks, ensuring budget, profitability, and cash flow targets are met Identify and help deliver opportunities for contract More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Telent
Service DeliveryManager Telent are looking for x2 Service DeliveryManager(s) to join the Network Services Contracts team - x1 Service DeliveryManager designated to Maritime CA/Blue Light contracts, and x1 Service DeliveryManager designated to Enterprise/Government contracts. This Agile/Hybrid working role that involves working from … be part of something bigger-keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service DeliveryManager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures … maintenance schedules and track delay impacts Own chargeable incidents outside of contract and ensure demand planning is in place Attend customer performance meetings and manage key customer relationships Manage delivery through internal and 3rd party teams to meet contractual obligations Monitor commercial risks, ensuring budget, profitability, and cash flow targets are met Identify and help deliver opportunities for contract More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
Location: Flexible (Agile working) Job Type: Full-time, Permanent Ref: 1457 Telent are looking for x2 Service DeliveryManager(s) to join the Network Services Contracts team - x1 Service DeliveryManager designated to Maritime CA/Blue Light contracts, and x1 Service DeliveryManager designated to Enterprise/Government contracts. This Agile/Hybrid … be part of something bigger-keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service DeliveryManager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures … maintenance schedules and track delay impacts Own chargeable incidents outside of contract and ensure demand planning is in place Attend customer performance meetings and manage key customer relationships Manage delivery through internal and 3rd party teams to meet contractual obligations Monitor commercial risks, ensuring budget, profitability, and cash flow targets are met Identify and help deliver opportunities for contract More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Yolk Recruitment
Role: Lead DeliveryManager Location: Cardiff, Wales. Hybrid - minimum of 1 day a week on site. Salary: Competitive Pension : 20% The Opportunity: Digital Health and Care Wales vision is to provide world leading digital services, empowering people to live healthier lives, and transforming health and care for everyone in Wales. It is a multi-award-winning organisation, and … was twice voted the UK's Best Place to Work in IT. We are now helping DHCW to find a Lead Delivery to help with effective delivery of complex, high risk products, projects and services. You will have a high standard of previous experience managing a range of products, projects and services and have responsibility and accountability as … the main point of escalation. Key Responsibilities: Leadership & Coaching: Lead and mentor Agile teams, promote Lean practices, and champion continuous improvement. Coach other teams and contribute to the delivery community of practice. Planning & Delivery: Plan and manage complex delivery activities across the full product lifecycle, ensuring stakeholder alignment and continuous flow of value. Lead backlog refinement, roadmap More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
Role: Lead DeliveryManager Location: Cardiff, Wales. Hybrid - minimum of 1 day a week on site. Salary: Competitive Pension : 20% The Opportunity: Digital Health and Care Wales vision is to provide world leading digital services, empowering people to live healthier lives, and transforming health and care for everyone in Wales. It is a multi-award-winning organisation, and … was twice voted the UK's Best Place to Work in IT. We are now helping DHCW to find a Lead Delivery to help with effective delivery of complex, high risk products, projects and services. You will have a high standard of previous experience managing a range of products, projects and services and have responsibility and accountability as … the main point of escalation. Key Responsibilities: Leadership & Coaching: Lead and mentor Agile teams, promote Lean practices, and champion continuous improvement. Coach other teams and contribute to the delivery community of practice. Planning & Delivery: Plan and manage complex delivery activities across the full product lifecycle, ensuring stakeholder alignment and continuous flow of value. Lead backlog refinement, roadmap More ❯
Service DeliveryManager - Oracle Applications & Infrastructure Remote - United Kingdom Job Title: Service DeliveryManager - Oracle Applications & Infrastructure Hours: Full time (40-hours per week) Location : Remote Reports to: Head of IT & Support Department: Managed Services & Support We are seeking a skilled Service DeliveryManager (SDM) with strong experience in managing Oracle applications and infrastructure … services. The SDM will be responsible for ensuring the efficient delivery of IT services, maintaining high levels of customer satisfaction, and managing relationships with stakeholders and vendors. This role demands a blend of technical knowledge and operational expertise, with a focus on Oracle E-Business Suite (EBS), Oracle Cloud, and underlying infrastructure. Enigen is a multi-award-winning Oracle … candidate to join our team. You can expect to be welcomed into a culture of innovation, agility and teamwork with a group that are known for their excellence in delivery and happy customers. Key responsibilities include: Own the end-to-end service delivery for Oracle applications and related infrastructure. Manage day-to-day operations, ensuring service levels (SLAs More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service DeliveryManager Location: Based in Belfast Our Opportunity We currently have an opportunity based out of our Belfast site for a Service DeliveryManager (SDM). Service … Delivery Managers are responsible for co-coordinating the delivery of services into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of a capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer relationships, acting as … the bridge between the Customer and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. As an SDM you'll report More ❯
it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Policing Department as a Digital Product and Delivery Manager. Reporting directly to the Head of Digital Futures and as a key member of the Digital Policing Senior Management team, the Digital Product & DeliveryManager will … portfolio within Digital Policing. This role involves leading a team of IT professionals and overseeing all aspects of planning, product management, portfolio management, and technical delivery. The Digital Product & DeliveryManager is crucial to the successful implementation of the digital change portfolio and the ongoing transformation across the Force. This position entails comprehensive oversight of all digital delivery … improvement of product and portfolio management frameworks to ensure effective resource utilisation and meet demand. What you'll do Develop and implement long-term strategic plans that capture technical delivery and align with the Force's vision and objectives, including clear plan definition, dependency management, and resource constraints. Optimise the allocation of resources, including financial, human, and technological assets More ❯
If you have exceptional communication skills, can build strong stakeholder relationships as well as evolve strategies that make a difference to service delivery, then the NHS Business Services Authority has an opportunity for you. You will need to be able to plan, coordinate and lead on service related activity across multiple business areas, motivating teams who are not in … directorate and is responsible for delivering the Healthy Food Schemes, Baby Loss Scheme and Medical Examiners Service. H&CS has an opportunity to join their team as a Service DeliveryManager (SDM) on a 12 month secondment. You will be responsible for overseeing the successful delivery of a service area/s, its continuous improvement, goal achievement … well as demonstrating composure when under pressure. You will promote continuous improvement with a high focus on customer/stakeholder experience, service efficiency and service uptake to achieve service delivery goals. You will have excellent organisational skills with the ability to prioritise multiple workstreams, identify risks, manage mitigation and progress. There may be occasions for UK travel. About us More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
Were Hiring! Principal IT Service DeliveryManager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every … consumer in the UK. We have an exciting opportunity for a Principal IT Service DeliveryManager to join the Evri IT team. Your Mission As our Principal IT Service DeliveryManager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our … and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new More ❯
Morley, England, United Kingdom Hybrid / WFH Options
Evri
Were Hiring! Principal IT Service DeliveryManager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every … consumer in the UK. We have an exciting opportunity for a Principal IT Service DeliveryManager to join the Evri IT team. Your Mission As our Principal IT Service DeliveryManager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our … and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new More ❯
Senior Service DeliveryManager Position Description Are you an experienced Senior Service DeliveryManager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within a secure and safety-focused framework. This is a high-impact role for someone who thrives in structured … on-site in Southampton 1-2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end service delivery lifecycle for one or more complex … with elevated expectations around reliability and governance. • Build strong client relationships, managing expectations, identifying opportunities, and resolving issues proactively. • Align service operations with financial, operational, and strategic objectives. • Ensure delivery excellence within regulated environments, particularly those with a focus on safety, security, and risk management. • Actively identify and secure extensions, renewals, and new business opportunities within the account. • Oversee More ❯
or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service DeliveryManager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will manage several … technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver 'Exceptional Service as a Standard'. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery related issues for your aligned … accounts. As Senior Service DeliveryManager you may be required to deputies for the Head of Service Delivery and be an active Change Approval Board member. For this role you will need Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past 5 years. Operational Responsibilities More ❯