London, England, United Kingdom Hybrid / WFH Options
UBDS Digital
measurable and sustainable digital transformation gains, and to do this, we need to be fully aligned with our clients & to our partners in terms of supply and technology. Our Delivery Managers ensure business outcomes are delivered on time, and budget, through providing leadership, management, and coordination. Responsibilities The position of DeliveryManager will involve the following responsibilities … Direct and manage project development and client engagements from beginning to end; Define delivery and project outcomes, success criteria, scope, deliverables, and plans that support business goals in collaboration with senior management and stakeholders; Build strong working relationships, with the team, with customers and third parties to enable successful project delivery; Implement appropriate controls, governance and reporting arrangements … fixed price) and time; Proactively respond to changes in scope and devise solutions; Coach, mentor, motivate and supervise team members. Requirements Over 3 years’ experience in successfully performing a delivery or project management role. Proven experience with implementing complex Cloud infrastructure (AWS, Azure, or Google), Networking, Infrastructure End User computing (Microsoft 365), Data Intelligence, and/or Security projects. More ❯
London, England, United Kingdom Hybrid / WFH Options
MUFG Americas
protection, vulnerability management, compliance monitoring and threat/incident management activities to reduce risk. NUMBER OF DIRECT REPORTS 1-2 MAIN PURPOSE OF THE ROLE To manage the technical delivery of various cybersecurity projects and contribute to the overall success of the Cybersecurity programme function by: Ensuring that projects are delivered according to scope, on time and within budget. … Assisting the programme manager by providing programme support activities - hygiene, project steerco, finance etc. KEY RESPONSIBILITIES Key responsibilities include, but not limited to: Interpret cybersecurity relevant regulatory and other requirements or best practices and translate these to business aligned cybersecurity programme requirements. Manage the delivery of cybersecurity projects within agreed scope, cost and timescale across Bank and Securities. … The deliverymanager will be responsible for support and execution of the following deliverables as required: charter and roadmap, role matrix, status reports, programme schedules, issues and risk log, communication protocol and escalation plan, scope change assessment and change requests. Also business requirements specification and requirements traceability matrix. Assisting the programme manager by providing programme support activities More ❯
Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service DeliveryManager to join our collaborative team and be a trusted partner to our customers post-implementation. In this role, you'll be the key point of contact for … and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. The Service DeliveryManager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels and enhancing the overall … with a cross-functional team dedicated to supporting live customers, driving continuous improvement, managing software upgrades, and acting as a key escalation point for service-related issues. The Service DeliveryManager is accountable for the quality and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer More ❯
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Salford, England, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Haywards Heath, England, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Senior DeliveryManager Infrastructure and Operational Technology Senior DeliveryManager Infrastructure & Operational Technology We rise to challenges together Benefits: Car allowance £8,400, Bonus up to 20% and family healthcare Ways of Working: Hybrid Hours of Work: 37.5 Monday to Friday 8.30 - 17.00 Contract Type: Permanent We're ready for anything. We thrive on challenge and … succeed together. About the Role: Bakkavor is committed to transforming its technology platforms to deliver an exceptional experience for both customers and colleagues. To achieve this ambition, the Senior DeliveryManager will take overall responsibility for the delivery and governance of major projects, programmes, and incremental change within the Infrastructure and Operational Technology (I&OT) function. They … will ensure projects are successfully completed while meeting technological, colleague, and corporate expectations, ultimately driving the desired outcomes. The ideal candidate will bring strong technical and delivery expertise, combined with a proven track record of thriving in matrixed, collaborative, and integrated delivery environments with both internal and outsourced teams. A dynamic, self-starting, and pragmatic leader, they will More ❯
Job Title: Senior DeliveryManager Salary: £ 50,000 - £66,950 Location: Cambridge, hybrid working (minimum 2 days a week in office) Contract: Permanent Joining our vibrant software delivery team is a thrilling opportunity, as you'll contribute to a diverse array of projects, from enhancing established application suites to launching innovative products and services. Your proactive, hands … product groups. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Empower delivery teams to ensure efficient product delivery across various product families. Resolve issues that could impede progress. Assist in projection and goals of the Product Manager and Head … of Education Exam Solutions. Act as a scrum master when necessary. Manage delivery planning and execution throughout the product lifecycle. Engage actively in our communities and guilds to help shape our culture and processes. Take ownership of incident investigations and resolutions, participating in resolving major incidents and problem records. Cultivate an agile mindset and promote a positive team culture. More ❯
Join to apply for the Client Service DeliveryManager role at Seras UK Application Deadline: 31 March 2025 Department: Support Services Location: Widnes Description Seras is on the lookout for top talent to join our innovative and results-oriented team. Seras is the UK's number one supplier of biomass fuel! It has long-term contracts in place … our colleagues and customers. We take care, always focus on improving, owning it together, and stay connected. What is the job? We are seeking a dynamic and proactive Service Delivery (Fuel) Manager to oversee the contract management of waste wood biomass Fuel Supply Agreements for two biomass energy generation plants located in the Northwest of England. Working Schedule … to Friday, 40 hours per week. Key Responsibilities Contractor & Supply Chain Oversight: Monitor contractor performance against agreed service levels for waste biomass deliveries. Ensure contractors adhere to quality specifications, delivery schedules, and contractual obligations. Quality Assurance: Implement robust fuel quality monitoring processes. Conduct regular supplier visits for sampling, analysis, and feedback loops, ensuring compliance with fuel quality standards and More ❯
London, England, United Kingdom Hybrid / WFH Options
Applicable Limited
The team you'll be working with: Security Consulting DeliveryManager Location: London - Hybrid Variable Overview of role: We are seeking a highly skilled and experienced Security Consulting DeliveryManager to join our team. The successful candidate will be responsible for managing the delivery of security consulting services to our clients, ensuring the highest standards … principles, excellent project management skills, and the ability to lead and mentor a team of security consultants. What you'll be doing: Project Management: Oversee the planning, execution, and delivery of security consulting projects, ensuring they are completed on time, within scope, and within budget. Client Engagement: Act as the primary point of contact for clients, building strong relationships … met, and supporting fair and robust dialogue. Team Leadership: Lead, mentor, and develop a team of security consultants, fostering a collaborative and high-performance culture. Quality Assurance: Ensure the delivery of high-quality security consulting services by implementing best practices and continuous improvement processes. Risk Management: Identify and mitigate risks associated with security consulting projects, ensuring compliance with relevant More ❯
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The Role We are currently seeking a DeliveryManager to join our rapidly growing CRM Consulting and Implementation practice. We are a Summit Certified Salesforce CRM specialists, we design and build marketing, sales, customer service and analytics solutions … 50+years of in-house experience, delivering double-digit growth. Together, we find and deliver the optimum solution to meet our customer's immediate and long-term needs. As a DeliveryManager, you will act as a coach and mentor for the agile squads, a team of passionate functional and technical resources, supporting high quality, timely delivery to … clients, and high performance. You must be well-versed in coaching and supporting the delivery of complex projects, comfortable communicating with stakeholders at all levels, be open, transparent and relentless in delivering value to our squads and clients alike. We are a proud member of the Salesforce Talent Alliance, an equal opportunity employer, we value diversity in our environment More ❯
London, England, United Kingdom Hybrid / WFH Options
RELEX Solutions
Service DeliveryManager, BIT Shared Services & ITSM RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech … solutions, we’re curious and passionate challenge-seekers creating the future of retail today. The Service DeliveryManager for BIT Shared Services & ITSM will be responsible for establishing, managing, and continually improving the internal IT shared services framework. This role includes ownership of IT Service Management (ITSM) technologies and associated service operations, ensuring high-quality service delivery and alignment with business objectives. Your main key stakeholders are IT Operations, Business & Information technology, Service Delivery, Customer Operations and possible other departments in RELEX. What you will be doing: Strategic Leadership and Setup of Shared Services: Define and develop the IT Operations service portfolio, including the creation of a comprehensive service catalogue, to provide clarity on service More ❯
About The Role Were looking for a DeliveryManager to be at the heart of multidisciplinary teams at TPXimpact. You will guide teams in delivering projects using Agile methodologies, ensuring clarity in roles, prioritising work, and engaging clients effectively. You will work across various sectors, including local councils, central government, health organisations, and third sector organisations, often stepping … into leadership roles in smaller teams or projects with tighter budgets. Dimensions Budget: Manage project budgets, balancing cost versus value. Headcount: Build and maintain multidisciplinary delivery teams. Resource complexity and nature of work teams: Work with both TPXimpact and client teams, ensuring motivation and collaboration. Problem solving responsibility and complexity: Identify obstacles, facilitate delivery flow, and manage risks … participate in the Community of Practice. Strategic timeframe working towards: Ensure projects deliver on time and on budget, contributing to long-term client success. Responsibilities Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success. Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together. Actively participate and More ❯
Category: Project Management Main location: United Kingdom, England - South East, UK Wide - Various Position ID: J Employment Type: Full Time Position Description: Are you an experienced Senior Service DeliveryManager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within a secure and safety … on-site in Southampton 1-2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities: You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end service delivery lifecycle for one or more complex … with elevated expectations around reliability and governance. • Build strong client relationships, managing expectations, identifying opportunities, and resolving issues proactively. • Align service operations with financial, operational, and strategic objectives. • Ensure delivery excellence within regulated environments, particularly those with a focus on safety, security, and risk management. • Actively identify and secure extensions, renewals, and new business opportunities within the account. • Oversee More ❯
London, England, United Kingdom Hybrid / WFH Options
Itineris
energy and water utilities to engage better with their customers. What you will work on You will join our UK-based organization and work within our Service and Project Delivery teams to implement our UMAX solution at our UK utility customers. You will lead and motivate a great team while focusing on the best possible service and customer satisfaction. … their business processes and allows them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. As the Service DeliveryManager UK, you will be responsible for Service delivery at one or more customers, ensuring customer satisfaction with the support services being delivered. You will play an … roadmap and account planning, you will lead Service Review meetings and manage service related escalations. Your role will include but is not exclusive to: Buildingand managing ourteam of Service Delivery Consultants (functional, technical and testing profiles). Are the intermediary between our customers and our Service Delivery team. Act as an ambassador for Itineris as well as an More ❯
London, England, United Kingdom Hybrid / WFH Options
Chainlink Labs
Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom . About the Role: As a DeliveryManager, BCM Solutions, you will be responsible for overseeing the end-to-end delivery of user projects within the banking and capital markets industry. As part of … the Solutions team, you will work closely with adjacent functions such as sales, product, engineering, operations and legal to ensure the smooth execution and delivery of Chainlink based solutions to our growing institutional user base. Your role will focus on managing project timelines, resources, and communication channels to meet client expectations and achieve business objectives. Key Responsibilities: Lead the … delivery of multiple Chainlink based projects for clients within the banking and capital markets sector, ensuring projects are completed on time, within scope, and budget. Act as the primary point of contact between the client and internal development teams, managing stakeholder expectations and ensuring clear communication. Develop, manage, and track project plans, deliverables, timelines, budgets, and risks. Facilitate regular More ❯
St Ives, England, United Kingdom Hybrid / WFH Options
Telefónica Tech
. Our goal is to empower organizations at every stage of their digital journey, solving complex business challenges with our comprehensive suite of technology solutions. Job Description The Service DeliveryManager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual obligation ensuring service levels are achieved. … the primary point of contact for customers. Ability to drive constant service improvement and focus on delivering service excellence. Ensuring service levels comply with contractual deliverables. Working closely with delivery teams and building strong relationships. Regular engagement with customers ensuring depth and reach within the wider customer organisation to improve working relationship with Telefónica Tech and our clients. Increase … identify further service opportunities and work closely with sales and account management functions to grow the Telefónica Tech services footprint. Ensure adherence to ITIL service management methodology in the delivery of Managed Services to assigned customers. Identify where process gaps exist and work with business stakeholders to review and refine them. Take an active role in Change Management for More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
Sopra Steria
revenue of €5.8 billion in 2023. Job Description Are you a strategic and people-focused leader with a passion for service excellence? We’re looking for an experienced Service DeliveryManager to lead and evolve our live service operations across multiple disciplines and geographies. Reporting to the Head of Cloud & Support Operations, you’ll be responsible for the … day-to-day delivery of our services, managing a cross-functional team of approximately 50 full-time employees across Service Desk, Application Support, Operations, and Infrastructure. You’ll drive operational excellence, client satisfaction, team development, and continuous improvement—all while maintaining compliance, ensuring cost efficiency, and upholding service standards. What will the role involve? Leading, coaching, and developing a … high-performing, geographically diverse team. Ensuring seamless service delivery, resource planning, and year-round operational continuity. Acting as a key point of contact for clients, championing service quality, performance, and improvement. Managing operational risk, compliance, incident response, and business continuity. Owning financial performance, including budgeting, forecasting, and vendor management. Driving a culture of continuous improvement, innovation, and efficiency. What More ❯
Service DeliveryManager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery … critical network services are delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service More ❯
Resource Planning Manager Advanced engineering manufacturing, multiple consumer sectors HQ Cambridgeshire, Hybrid role Excellent salary, car or car allowance, 30% bonus potential, pension, 25 days holiday. Individual medical cover Be a Game-Changer in Technical Services! Are you ready to lead and transform how our client allocates and optimises resources across a high-performing technical services team? We are … looking for a Resource Planning Manager to take charge of resource allocation, ensuring projects - from installations to support calls - run seamlessly and efficiently. You'll be at the heart of operations, driving efficiency and excellence, collaborating with various departments, and ensuring customer expectations are met while staying ahead of industry trends. What You'll Do Shape Strategy: Develop and … for every project. Problem-Solve & Optimise: Monitor resource utilisation and tackle any bottlenecks head-on, making sure we're always one step ahead. Drive Performance: Ensure targets like project delivery, response time, and first-time fix rates are consistently achieved. Empower Your Team: Develop and mentor your team, fostering a culture of proactive service, continuous learning, and excellence. Ensure More ❯
We’re a cross-functional team and you’ll love our work culture if you’re motivated by teamwork, constant improvement and ownership. Job Description Position Summary: As the DeliveryManager – UK & ME, you will directly lead a lean team of PMs and collaborate with a multi-disciplinary PMO function to ensure successful project standards are maintained and … with business goals, SQLI group project standards, and client expectations. You will also be responsible for managing a small portfolio of projects. This role reports directly to our Strategy & Delivery Director and provides a fantastic opportunity to lead cross-functional programs, mentor a capable team of PMs and make high-impact, incremental changes to our project management practices. What … sales process between multiple parties. Set the standards of best practice by owning a small portfolio of projects. Oversee resource allocation, capacity planning, and workload balancing to optimise project delivery across all business areas. Collaborate with department heads to ensure the availability and allocation of the right resources for projects. Act as a point of escalation for project-related More ❯
and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies. Job Description As the Lead Industrial Service DeliveryManager , you will play a key customer-facing role and act as single Point of Contact for daily operations. You will deliver top-tier services and commercial management … Development, among others. In this role you will focus on: Being the customer advocate and taking a lead role in dealings with multiple major industrial sector customers. Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of industrial sites. Resolving commercial, technical, and quality issues on multiple contractual arrangements. Ensuring that all commercial procedures More ❯
Templecombe, England, United Kingdom Hybrid / WFH Options
Thales Group
your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The Service DeliveryManager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play a critical … role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at coordinating resources … projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its associated performance Deliver all project reporting aspects both internally and externally Own the project performance through on time delivery, achievement of customer performance, quality aspects and More ❯
Burgess Hill, England, United Kingdom Hybrid / WFH Options
Medirest Signature
projects, products, and services by coordinating teams, overseeing timelines, eliminating barriers, and aligning with Defence Digital objectives. Emphasising the facilitation of collaboration, monitoring progress, and upholding quality standards during delivery will be paramount. As a Senior DeliveryManager, you will oversee the delivery of complex products and services, contributing to larger programmes and portfolios. In Defence … manage, and communicate with complex stakeholder groups throughout the programme life cycle, balancing their priorities. Serve as the escalation point for the programme as well as supporting and coaching delivery managers, and programme team members. Leadership and accountability for the performance of your team, ensuring the team is motivated and working well. Balance objectives and reallocate people and resources … as priorities shift. For further information on the role and duties of a Senior DeliveryManager, please refer to the Government Digital and Data Profession Capability Framework: Deliverymanager - Government Digital and Data Profession Capability Framework Person specification We’re looking for an ambitious individual who thrives in leading teams and excels in high-pressure, fast More ❯