1 to 10 of 10 Digital Customer Experience Jobs in the UK

looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and … end-to-end customer lifecycle experience) and marketing technology enablement. You will lead teams end-to-end on the delivery of consulting projects to resolve complex business problems for clients developing the right approach with the right expertise involved at the right time, leading the problem and solution … definition process, and ultimately developing and executing robust digital customer experience transformation strategies and implementation plans, including experience design, technical, and operational implementation. Salary: £120 -130k Bonus Hybrid - 2 days a week in our Southampton or London office. Responsibilites: Play an active role in more »

De Montfort University (DMU) is a vibrant, globally minded institution, renowned for its commitment to providing an exceptional educational experience and fostering a supportive, inclusive environment. Our university is driven by a mission to make a positive impact on society through innovative teaching, research, and community engagement. At DMU … our mission is to be recognised as a leading university creating an inclusive and personalised experience that will transform out communities and allow our students and staff to thrive. At DMU we are transforming our Technology Directorate, we want to provide a strategic, transformational, and university-wide approach to … product portfolio, building and enabling our product teams to work collaboratively to design, deliver and continually improve a sustainable and unified technology enabled experience for our students and staff. As we embark on this product journey, you'll be pivotal in leveraging your product knowledge and experience more »

Do you enjoy business analysis and ways of improving the customer journey through new and innovative digital solutions? If the answer is yes, then we would love to hear from you. Were looking for a Lead Business Analyst to join us on a 12 month FTC. As … Lead Business Analyst you will be responsible for co-designing an optimised and modern digital customer experience specification and delivery plan across all three transformation workstreams of digital, data and technology. A critical part of this role involves liaising closely with a variety of … stakeholders, business teams and service leads and being able to confidently influence a customer-centred design outcome. You will be required to carry out a combination of process analysis, requirements gathering, wireframing and working with developers, engineers and technical architects to translate requirements into solutions. You will need experience more »

UX and User Research Manager Do you love all things digital? Do you have significant user reasearch and UX/UI design experience? Do you love all things luxury retail? If YES, we may have the role for you Luxury department store, Harvey Nichols, is searching for … and stay! About the role As Lead UX and User Research Manager you will be responsible for driving improvement in our digital customer experience, through robust user research, data analytics and UX design, delivering user journeys that inspire and delight our customers.Working closely with the product … this Lead UX and User Research Manager include:- Build a deep understanding of our customers, their shopping habits and their HN digital experience through user research, customer feedback and analytics data Champion the customer in our digital strategy and development backlog for web more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling … core mobile and web experiences, plus the personalization products that power them. Our vision is to create the World’s best digital Customer experience.We are looking for a Senior Manager, Strategy and Planning who will play a critical role in assisting the VP of DCMX and the more »

the leading UK banks, they provide security and trust to their valuable customers. Working with small to medium businesses in creating a cutting edge experience whilst keeping their customers at the heart of their proposition. The focus is to ensure quick and easy set-up, to allow customers to … digital roadmap, whilst managing, defining and prioritising the digital backlog.Sitting within a young, dynamic team across their payments function, your experience as a Product Owner will be vital in driving key aspects of the customers digital journey. You will prioritise and deliver improvements … feature owner and inspiring the team from ideate to executionWorking with stakeholders in delivering on KPIs and monitoring the digital customer experienceExperience working with Agile delivery approachesPrior experience implementing softPOS would be beneficialStrong experience as a Product Owner with a clear knowledge of more »

of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that … makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback … for large enterprises as well as government agencies. Our team engages with customers from the pre-sales/prospect stages through post-sale/customer onboarding stages and is made up of experts in various functional and technical areas of LILT s overall offering. While we work in various more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This … is a brilliant opportunity to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service … Design is desirable Excellent communication skills Salary: Excellent bonus package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

High-level mapping of processes/data to systems Facilitation of workshops and conducting data gathering interviews Documentation within Miroboard ((url removed)) Must have experience of: Simple financial process flows (tracking changes to financial transactions through its lifecyle) Microsoft Dynamics 365 Finance and HR Microsoft Power Platform (OCR, PowerApps … and Power Automate) capabilities Digital Customer experience process flows (e.g. WhatsApp customer interactions) Agile methodologies using Microsoft DevOps Microsoft Technologies AI/Copilot Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in more »

Marketing Executive, you'll play a pivotal role in driving growth and engagement across various digital channels. Key Responsibilities: Identify customer touchpoints and enhance end-to-end digital customer experiences. Develop and execute digital marketing strategies to generate leads. Create … optimal results. Manage organic social media activities and budget allocation. Foster relationships with digital agencies. What You Need: 3 years of proven experience in digital marketing or similar role. Strong grasp of marketing principles, digital channels, and tools. Google Analytics experience. Ability to … analyse data and drive actionable insights. Experience with budget tracking and reporting. Ready to make a difference? Apply now and become a vital part of their journey towards financial empowerment and prosperity! Email: As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we more »