customers.Five or more years of overall experience in Customer Success, account management, consulting, implementation, or a related customer-facing role.Experience working in SaaS, fintech, enterprise technology, or another complex B2B technology environment.A proven record of retaining and growing enterprise customers, including managing renewals, adoption, risk, and value realisation.Strong executive relationship … where customer expectations, internal priorities, and business needs can evolve quickly.The ability to balance strategic relationship management with detailed operational execution.Nice to haveExperience in fintech, payments, spend management, financial operations, or expense-management technologyExperience working with finance leaders, procurement teams, controllers, CFO organisations, or transformation leadersExperience managing multi-country ...