13 of 13 Remote/Hybrid Freshdesk Jobs in the UK

technologies, systems, and processes quickly. Collaborative team player with a customer first mindset. Preferred Qualifications Experience using CRM and support ticketing systems (such as Freshdesk or similar platforms). Knowledge of fax technology, cloud fax solutions, or telephony services. Understanding of networking concepts, including TCP/IP, DNS, firewalls, routers ...

technologies, systems, and processes quickly. Collaborative team player with a customer first mindset. Preferred Qualifications Experience using CRM and support ticketing systems (such as Freshdesk or similar platforms). Knowledge of fax technology, cloud fax solutions, or telephony services. Understanding of networking concepts, including TCP/IP, DNS, firewalls, routers ...

leading teams* Proven coaching abilities, with a track record of supporting high-performing, inclusive teams* Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations* Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals* Strong communication and stakeholder management skills* Understanding of security protocols ...

SaaS Professional Services environment. Experience with Zendesk products at an Admin or Developer level, or similar CRM/CX platforms such as Salesforce, ServiceNow, Freshdesk, or Genesys. Familiarity with AI concepts relevant to CX, such as intent classification, routing, summarization, agent assist, knowledge grounding, and workflow orchestration. Experience designing proofs ...

/or Customer Service spaces a plus. Bachelor’s Degree - MBA or technical degree a plus. Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel. Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively. Ability to multitask, prioritize, and manage time effectively ...

Experience creating flows and using APEX actions and LWC. HTTP methods and JSON. Previous experience with related business systems/technologies such as AWS, Freshdesk or Hubspot. Knowledge of the education, media or publishing industries. What do you get in return? 25 days annual leave rising to 30. State ...

supplier and item-master data the Procurement function depends on; own integrations and data flows between ERP, finance, CRM and support systems including the Freshdesk RMA workflow. Implement serial-level traceability so component and build history is queryable for containment, warranty and field-failure investigation; own engineering change control ...

Experience managing or coaching others Strong stakeholder management up to exec level; confident presenting recommendations and MI Familiarity with support and workflow tooling (e.g. Freshdesk, Amazon Connect) and an understanding of how AI/automation applies to operational work Diversity & inclusion Equals is committed to building a workplace where everyone ...

workflows Hands-on experience with partnership tools such as Planhat, LearnUpon, Salesforce PRM, or similar Experience with tools like Asana and support platforms (Zendesk, Freshdesk) If you enjoy building strong partner relationships and driving successful project delivery, this is a great opportunity to make an immediate impact at a high ...

better.Knowledge of law firm operations, client accounting or legal practice management workflows would also be highly valuable.Experience with Planhat, LearnUpon, Salesforce PRM, Asana, Zendesk, Freshdesk or similar platforms is another plus.You'll be UK-based, already have the right to work in the UK, and be comfortable travelling within ...

Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving ...

We are seeking to recruit a proactive and commercially minded Buyer to join our Procurement Team within a leading scientific distribution business. You will join us on a full-time, permanent basis and in return ...

queries. Team Management: Line-manage, mentor, and direct the daily workload of two support analysts. Service Delivery: Manage incoming incidents and service requests using Freshdesk and track technical issues, bugs, and escalations using Jira. Collaboration: Work closely with internal development teams to feed back software bugs, test fixes, and suggest … bespoke software. Prior experience managing, leading, or mentoring staff within an IT support or help desk environment. Hands-on experience using Jira and Freshdesk (or similar modern ticketing tools). Comfortable working within an AWS-hosted software environment. Strong communication skills with a practical, hands-on approach to problem-solving. ...