3 of 3 Remote/Hybrid Freshdesk Jobs in the UK

maintenance, while building hands-on technical experience and contributing to overall operational efficiency and user satisfaction. Responsibilities: Monitor and triage ITMS tickets (FreshService or Freshdesk) Provide first and second line technical support to staff locally and internationally Escalate issues appropriately to senior IT Support personnel Support inbound call flow ...

Microsoft 365 applications Exposure to Active Directory (e.g. password resets, user account creation) Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk Awareness of cyber security best practices and data protection standards (e.g. GDPR) Previous experience in a 1st line support or helpdesk environment (desirable but not essential ...

systems Desirable Exposure to workflow, document management or automation solutions Knowledge of HTML, CSS, JavaScript, SQL or Python Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture or incident management processes We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation ...