Headof Customer Experience – Rapidly Expanding ITServices Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business and are … currently seeking for a Headof Customer Experience to join their Head Office leadership team in Hertfordshire. This critical role will lead the design and execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Headof Customer Experience, you will focus on embedding CX excellence across all … touchpoints, protect revenue by fixing the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to-end customer journey across all departments Track and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
We’re on the hunt for a strategic and proactive self-starter to take charge of our project strategy. We are entering one of our most exciting phases as the demand for our Professional Services continues to increase and we are now looking for a Project Management Expert to support and lead our project function. Could that … be you? — The Role at a Glance: Headof PMOCentral London Based 3 Days Per Week/Hybrid Up to £90,000 plus performance bonus c £99,000 OTEComprehensive Benefits PackageType: Full Time – Permanent Services: Cloud solutions, hybrid working, modern workplace, cyber security, networking, and governance and compliance. About Us: We’re a highly-respected & nimble, London … based IT Managed Services Provider (MSP) with deep expertise in Microsoft technologies. We specialise in delivering exceptional customer experience and mission critical expertise to customers around the world.. Entering an ambitious growth phase, the demands on our Professional Services function have increased and we are now seeking an experienced Headof PMO, to lead and More ❯
We're on the hunt for a strategic and proactive self-starter to take charge of our project strategy. We are entering one of our most exciting phases as the demand for our Professional Services continues to increase and we are now looking for a Project Management Expert to support and lead our project function. Could that … be you? - The Role at a Glance: Headof PMO Central London Based 3 Days Per Week/Hybrid Up to £90,000 plus performance bonus c £99,000 OTE Comprehensive Benefits Package Type: Full Time - Permanent Services: Cloud solutions, hybrid working, modern workplace, cyber security, networking, and governance and compliance. About Us: We're a highly … respected & nimble, London-based IT Managed Services Provider (MSP) with deep expertise in Microsoft technologies. We specialise in delivering exceptional customer experience and mission critical expertise to customers around the world Entering an ambitious growth phase, the demands on our Professional Services function have increased and we are now seeking an experienced Headof PMO More ❯
We’re on the hunt for a strategic and proactive self-starter to take charge of our project strategy. We are entering one of our most exciting phases as the demand for our Professional Services continues to increase and we are now looking for a Project Management Expert to support and lead our project function. Could that … be you? — The Role at a Glance: Headof PMO Central London Based 3 Days Per Week/Hybrid Up to £90,000 plus performance bonus c £99,000 OTE Comprehensive Benefits Package Type: Full Time – Permanent Services: Cloud solutions, hybrid working, modern workplace, cyber security, networking, and governance and compliance. About Us: We’re a highly … respected & nimble, London-based IT Managed Services Provider (MSP) with deep expertise in Microsoft technologies. We specialise in delivering exceptional customer experience and mission critical expertise to customers around the world.. Entering an ambitious growth phase, the demands on our Professional Services function have increased and we are now seeking an experienced Headof PMO More ❯