2 of 2 Help Desk Adviser Jobs in the UK

We are recruiting a Help Desk Advisor to work for a key client based in Kingswinford. The main purpose of the role will be to : Provide a professional and efficient support service to customers who are experiencing technical difficulties with our products, allowing us to achieve. The main … duties will be: Ensure adequate staffing at the Help Desk and request assistance; to be arranged by the line manager, should this fall below the minimum level. Respond quickly and professionally to customer needs, following through issues and checking the advice given is adequate to provide a solution. … distributed effectively. Report persistent problems to the line manager to ensure quality standards are being met. Identify customer training needs for personnel using the Help Desk service. Ensure key results are achieved to meet targets and goals agreed by the business. Log all calls onto the to the More ❯

Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team. This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background. The company offer a superb culture of More ❯