Help Desk Coordinator
United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
MVW Technology
mobility, and security. POSITION SUMMARY We're seeking a motivated individual to join the Managed Service team for a dynamic split role combining service desk coordination with hands-on technical support. This position offers an excellent opportunity for someone early in their IT career to develop both technical and … coordination skills. As Service Desk Coordinator (50%), you'll manage incoming tickets, coordinate with the other support resources, and ensure efficient workflow across the team. In your Technical Support capacity (50%), you'll deliver frontline resolution for client issues across Windows, Microsoft 365, and Azure environments. The … your chosen place, but will be required on occasion to visit clients and meet up for social events with the MVW team. RESPONSIBILITIES Service Desk Coordinator (50%) Ownership and management of the inbound tickets from all clients Prioritisation and urgency setting of inbound tickets Assignment to a More ❯
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