Ticketing Systems Lead
- Location
- Greater London, England, United Kingdom
gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation … client on: System performance Incident trends Service improvements Operational risks and mitigation Ensure systems meet contractual SLAs/KPIs , particularly those linked to customer availability and revenue protection . Identify and deliver continuous improvement initiatives , including system optimisation, reliability improvements, and operational efficiencies. Provide leadership and direction ...