efficiencies and processes of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an IT Services SupportManager who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in … would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As a Service SupportManager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend … beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as more »
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Experis
ITSupportManager Location - Birmingham - Hybrid Salary - £50,000 - £60,000 + Excellent benefits/Bonus Role purpose: The ITSupportManager will lead a team of international ITSupport Engineers. The team is responsible for the provision of all aspects of … ITSupport in their respective office location, as well as home based employees in their respective region. Acts as a liaison between all stakeholders, communicating technical concepts clearly. Oversee a range of high-level projects for the End User Compute (EUC) environment while also delivering high quality BAU … support. Understanding our agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Senior management when required, and take ownership of any escalations. Key Responsibilities: Managing the day-to-day support operations for our international more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Akkodis
to stay for a long time, in no small part because of the culture and industry they're working in....Then this is the ideal IT Management role for you! This is a newly created role within the business and I'm looking for a seasoned ITManager … firm, for instance, but you'll still be part of a forward-thinking environment which continually invests in technology. I'm looking for an ITManager who knows exactly how to motivate, inspire and get the very best out of their people. This is a brand new role … supporting all flavours of Linux, Windows, PC, Mac, Networking (Palo Alto), Configuration Management, Microsoft Teams and Voice. Your team are responsible for product-based support for various market leading enterprise applications that are utilised globally! Your team consists of 9 incredibly talented and capable Engineers (spanning the US and more »