We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities. Role Your duties will include: Daily Support: Triage customer issues and queries via our ticketing system and … and 365 platform migrations and improvements. Training This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification. Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment. Regular training contact will support the learner to … standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects. The Apprenticeship Standard has three pathways to choose from: Support Technician Network Technician Digital Communications Technician Upon successful completion of the apprenticeship, there is the possibility of a permanent position in Level 1 Support with options to move More ❯
per annum (depending on experience) Job Reference: 35807 Are you passionate about technology and enjoy helping people solve technical issues? Polytec are looking for an IT Support Technician to join a leading organisation looking to expand their team. This is a great opportunity for someone early in their career who's looking for hands-on experience, you'll … internal SLAs. This is a dynamic role offering variety every day - from handling service desk requests to getting involved with infrastructure projects that contribute to the continuous improvement of IT services. Responsibilities * Triage and prioritise desktop support incidents based on business impact * Troubleshoot and resolve technical issues via phone, email, and in-person * Own and manage support requests through … to resolution, collaborating with team members to share knowledge * Diagnose and resolve both hardware and software faults * Maintain the reliable operation of end-user IT equipment (PCs, laptops, mobile phones) * Support Microsoft 365 applications and user-related queries * Carry out scheduled maintenance in line with internal procedures * Evaluate new products and technologies with a focus on security, cost, and More ❯
Southampton, Hampshire, South East, United Kingdom
Sterling Bridge Limited
Role : Infrastructure Support Engineer Location : Southampton Salary : £30,000 - £34,000 MSP Environment | Modern Tech Stack | Career Development into Cloud & Projects Were working with a growing Managed Service Provider in Southampton, recognised for their innovation, technical expertise, and ability to More ❯
Cambridge, Cambridgeshire, England, United Kingdom
Eclectic Recruitment
Our client, a leading global organisation, is currently recruiting for an IT Support Technician to join their team on a full time, permanent basis. Key duties will include: Ensuring all service desk requests are prioritised correctly Reviewing support requests in a timely manner Troubleshooting a range or IT issues Handling requests via phone, web and in person … Working with team members to share knowledge Contribute to IT projects Updating documentation, where required The successful candidate will have: Awareness of ticketing systems Excellent communication skills A passion for problem solving Strong customer service ethic Experience working to deadlines Willingness to learn If this role looks like your next challenge, please contact Jamie ASAP or apply via this More ❯
We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing system and … experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket … contribute to a collaborative and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all More ❯
work colleagues at all levels and at all times. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft … initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services. Learn technical content that aligns to and is relevant to employers and the market. … working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays). Apprenticeship Standard Information communications technician (level 3) Training Provider QA LIMITED Working Week All details will be confirmed upon interview. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Wednesday, 15th October More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom Hybrid / WFH Options
Ricoh
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: IT Support Technician Apprentice Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package:Competitive salary plus bonus and excellent company benefits About Ricoh: Ricoh is a global technology business. As a … transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people … have Good telephone manner Good customer handling skills desirable Written communication skills to enable effective communication with internal and external contacts Problem solving skills Negotiation skills Good level of IT literacy Able to work under pressure We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will More ❯
This is an entry level position within our IT Department based at the Honourable Society of Lincolns Inn. This position will provide the candidate exposure to various technologies along with an opportunity to learn core IT skills and support various software that are integral to the day to day running of Lincolns Inn. Role Providing excellent customer service … through in-person, telephone and IT Helpdesk communications First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required to senior engineers Resolving phone, desktop & laptop issues across all departments– user queries for login issues, Microsoft 365, VPN, hardware issues, printers and Wi-Fi Supporting Windows 11, Windows Server … procedures Owning, managing and developing the starters and leavers process Providing ad-hoc support for in-house audio-visual setup including lecture theatre and meeting rooms Training Information Communications Technician Level 3 Apprenticeship Standard The potential of a full-time role or further learning opportunities at the end of apprenticeship Apprenticeship Standard Information communications technician (level 3) Training More ❯
liaising with third party suppliers and some low level Linux Administration. As part of the team you will be expected to perform backups, provide support to users, manage the IT inventory to ensure any necessary equipment is available as well as any other tasks that fall within the team remit. Required Skills and Experience: Microsoft: Strong windows Server Administration More ❯
One St James' Business Park, New Augustus Street, Bradford, West Yorkshire, England
IEXEL EDUCATION TRUST
customer technical support at the front line. To assist the Systems Officer in the installation, configuration and maintenance of network and server systems. To ensure that all end user IT equipment and software is well maintained and functioning properly and safely. Installation of hardware/software as required. Support the day-to-day arrangements for the collection and delivery … of repairable items to suppliers. To demonstrate and/or set up IT and AV equipment facilities for events. Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice and keyboards. Assist in the adherence of software license agreements. Preparing user documentation to assist staff and students in the use of the system. Support with … to different Trust sites for technical troubleshooting. Training The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability and performance. Apprenticeship Standard Information communications technician (level 3) Training Provider ESTIO TRAINING LIMITED Working Week Monday to Friday, 8.00am to 4.00pm. 37 hours a week, all year round. Expected Duration 1 Year 6 Months Positions More ❯
Market 36 Recruitment are currently recruiting for a Trainee IT Processing Technician for our client based in Braintree on a temporary basis. The successful candidate will be responsible for performing basic functionality testing & eradicate all date on a wide range of 2nd user IT equipment including Notebooks, Systems, Printers, TFT’s, Servers, Networking, Mobile devices and more. … a willingness to learn and a positive can-do attitude! Roles and Responsibilities: · Carrying out daily technical processing or quality checking activities on a wide range of 2nd user IT equipment. · Working with other members of the team to ensure departmental targets are achieved. · Ensuring all client data is appropriately protected via wiping/destruction or other approved company More ❯
Ready to take your IT Support career to the next level? Our client, a well-established and growing business, is looking for a confident IT Support Executive to provide hands-on support across their two sites in Redhill. If you're tech-savvy, people-focused, and have solid IT Support experience, this is your chance to join … a friendly, fast-paced team where career progression and development come as standard. The Role Manage and prioritise all incoming IT support tickets, ensuring timely resolution Handle change requests, including user access updates, system configuration changes, & permission adjustments Respond to help requests, providing user-friendly support & troubleshooting for software and application issues Resolve issue requests, identifying & fixing software faults … for role transitions Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users The Person Hands-on experience and strong understanding of IT & troubleshooting Strong communication skills and a natural ability to explain tech to non-technical users Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central More ❯
Norwich, Norfolk, United Kingdom Hybrid / WFH Options
Eden Brown Synergy
Eden Brown Synergy are working with a large company based in Norwich City Centre who are looking for an experienced Deskside Support Technician (2nd line) for 3 months. The role is full time, to start ASAP and paying £19.50 PAYE + holiday pay or £25.13 Umbrella per hour. The role is 5 days a week on site (no home … desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/background. Experience in multi-culture working. Working in IT in a financial services context. Microsoft Teams Please only apply for this role if you … environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions More ❯
Role Overview We're looking for a proactive and customer-focused Level 1 Service Desk Support Technician to join our ServiceNow team in Warrington. You'll provide first-line technical support to our global workforce, ensuring timely issue resolution and an exceptional end-user experience. Working via the ServiceNow ticketing system , you'll follow established IT processes and … weekly virtual "Tech Bar" sessions to resolve L1 issues Creating engaging "Tech Tuesday" newsletters with tips, tricks, and productivity boosters We're looking for someone with a passion for IT support, excellent communication skills, and a genuine commitment to service excellence. Key Responsibilities Provide first-line technical support (software, hardware, applications) via ServiceNow and phone Manage and resolve tickets … permissions Keep users informed throughout the support process Identify and report recurring issues to management Contribute to and maintain internal Knowledge Base articles Stay up to date with internal IT news, tools, and processes Assist with BRM initiatives and other IT-related duties as needed Essential Skills & Experience Prior experience in IT support or a similar technical More ❯
Bedlington, Northumberland, North East, United Kingdom
Back 2 Work
A large law firm has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem … are fully aware of the status and progress of their call. Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledge Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management Assist with project work including floor walking … Communicating with third-party companies regarding warranty and new products Keeping up to date with new and changing PC/Laptop and iPhone platforms Maintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Sound like you? Then send More ❯
Gateshead, Tyne and Wear, North East, United Kingdom
Back 2 Work
A large law firm has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem … are fully aware of the status and progress of their call. Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledge Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management Assist with project work including floor walking … Communicating with third-party companies regarding warranty and new products Keeping up to date with new and changing PC/Laptop and iPhone platforms Maintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Sound like you? Then send More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
COUNTY HOUSE, G12 ST. MARYS STREET, WORCESTER, England
THE DEVELOPMENT MANAGER LTD
Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team, this role … by being driven. Gain control by being accountable. Gain impact by being productive. Gain trust by being considerate. Gain growth by being vulnerable. Core responsibilities (right seat): Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing system. … software and any other ICT equipment, ensuring they are safe before use. Repair and maintain ICT equipment to maximise efficiency. Support the delivery of TDM programmes through administering various IT support needs in the delivery team such as administration and invigilation of the exams via Pearson Vue or virtual testing systems. Support for the overall networking and connectivity in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Picture More
Senior IT Service Desk Analyst Ready to Step Up? Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery. This isn’t just another service desk job: You’ll be the go-to escalation point More ❯
Brize Norton, Carterton, Oxfordshire, England, United Kingdom
Hays Specialist Recruitment Limited
About the role As a Technician 2 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly … their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) Other stuff we're potentially looking for: SC Clearence (Mandatory) What's in it for you? - Our client loves to reward their people for doing a great job. The daily rate: Umbrella Rate: £18.87 per hour (via a Hays approved umbrella company).PAYE More ❯
Town Centre, Northampton, Northamptonshire, England, United Kingdom
IT Search & Select
your career in a professional, fast-paced environment? A respected legal firm in central Northampton is seeking a proactive and tech-savvy individual to support and enhance its internal IT systems. About the Role You’ll play a key role in maintaining and developing our internal infrastructure, with a focus on Microsoft Azure and Office 365 environments. This is … Support onboarding and offboarding processes, including account setup and permissions • Contribute to system documentation and process improvement initiatives What We’re Looking For • A degree (or equivalent) in Computing, IT, or a related field • Familiarity with Microsoft Azure and Office 365 (academic or practical exposure) • Strong problem-solving skills and a methodical approach • Excellent communication and a professional manner … Eagerness to learn and grow in a legal business environment Why Join Us? • Gain experience in a respected legal firm with modern IT infrastructure • Work alongside experienced professionals who value collaboration and development • Competitive salary and benefits package • Clear progression pathway and training support More ❯
temp Salary : £25,000 Job Elements: - • Out client is up grading all desktops and laptops and require additional resource to ensure this runs smoothly • Responsible for setting up new IT hardware to company specification and delivering it to end users. • Setting up workstations and testing to ensure functioning correctly • Ensuring end users are comfortable with new equipment • Collection … to face • Computer hardware support including but not limited to PC build, inventory management, Manufacturing and Warehouse computer support including backup and recovery • Network support, primarily patching connections to IT equipment The ideal candidate will have: - • HNC/HND/Degree IT graduate, or somebody doing an IT qualification who is seeking experience • MS Office Toolset e.g. More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
At Responsive Personnel we are excited to be looking for IT Repair Technicians to work with one of our respective clients. Duties & responsibilities: Configuration of devices Repair assessments - viewing, identifying the problem and diagnosing fault Fault Finding and plan of action to resolve problems Fitting of new parts to repair product Testing of product to ensure returned to full More ❯