Class Values Demonstrable ability to meet the Trust Values Education & professional Qualifications Educated to master s level or equivalent or experience. ITIL4 Foundation - ITServiceManagement Certification MSCE accreditation VMWARE accreditation Experience Management & facilitation of following ITIL 4 Framework - Availability management - Monitoring and event management - Capacity and performance management - Change more »
Nimsoft is desirable and knowledge of AXWAY/Systar product is required Event management based on the interface between the monitoring tool and the ITSM tool Event correlation rules design and optimisation experience Experience in a vast range of enterprise technologies such as databases, Unix, Linux, Windows, Cloud-based applications more »
public and private sector. Experience & Skills Your previous experience should ideally involve one or more of the following areas: Information Technology Operational Technology ITServiceManagement Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment is required. Other more »
portfolio of successful projects. - Deep understanding in ServiceNow Customer ServiceManagement development, configuration, and integration - Legal right to work in the UK -ServiceNow Certifications (ITSM or CSM) or highly desirable. -Previously worked in agile/scrum environment Interested? Apply with your CV below for more details and full job description more »
them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the ITServiceManagement function and ensures that our organisations IT assets and their configuration are understo... more »
companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation more »
from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (ITservice desk), Freshchat (AI-powered more »
to assist with evaluating and testing products delivered by external system suppliers to ensure that they conform to requirements and methodology. Knowledge in ITServiceManagement and/or Risk frameworks, and/or international standards is desirable. Analytical skills to establish root causes of defects and incidents are required. more »
departments.Skillset Must HavesService Now Fundamentals - Strong ServiceNow hands on development experienceExperience on ServiceNow applications like Employee Service Centre (ESC), Service Portal, ITServiceManagement (ITSM), Integration HUB, and Automation Testing Framework (ATF)5+ years of combined experience on ServiceNow software development.Must have demonstrated experience in Service Portal development, ESC, Servicemore »
basis. This would be a 6 month contract, hybrid with two days a week on site in London and inside IR35. Skills Strong ITServiceManagement skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Enhanced collaboration and communication skills Strong problem … basis. This would be a 6 month contract, hybrid with two days a week on site in London and inside IR35. Skills Strong ITServiceManagement skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Enhanced collaboration and communication skills Strong problem more »
Introduction The Information Security Manager will be responsible for overseeing the security of our organization's information systems and data. The role will plan, implement, and monitor security policies and procedures to protect the confidentiality, integrity, and availability of the more »
from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee … to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, ITServiceManagement and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that more »
Introduction Symphony RetailAI is now hiring a Learning Manager to join our team in The Learning Center. The Learning Center's (TLC) mission is to accelerate adoption of our products and solutions through training, education and guiding our community of more »
support of custom applications development and migration Support Virtual Agent configuration and development Experience in ServiceNow Mobile app development Worked on any 3 of ITSM, CSM, HRSD, GRC, ITBM modules Advanced knowledge of CSDM & CMDB Knowledge of integration Hub and flow designer is a MUST. Excellent knowledge of ServiceNow Best … Requirements: 8+ years of relevant experience with ServiceNow required At least 2 of the below required along with an Active CTA or CMA: CIS - ITSM certification preferred Certified Application Developer (ServiceNow) preferred CIS - Risk and Compliance certification preferred CIS - Human Resources certification preferred CIS - Risk and Compliance certification preferred CIS more »
to staff, students and visitors via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the ITServiceManagement tool Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues Utilising skills, experience and documented knowledge to … in response to service outages Occasionally carrying out remote desktop support to resolve minor issues Ensuring that technical solutions are documented within the ITServiceManagement tool for future reference Being an advocate for our users and escalate whenever IT support is falling below expected levels, to ensure issues are more »
to completion. Skills and Abilities: Have strong leadership skills with the ability to multitask. Proficiency in release management tools and methodologies. Excellent understanding of ITSM and ITIL processes. Have excellent analytical skills and a good attention to detail. Rate: £450-£500 Determination: INSIDE IR35 Location: Leeds (3 days on-site more »
experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. In-depth knowledge of ServiceNow development, configuration, and integration. Familiarity with ITSM, ITOM, ITBM, and other ServiceNow applications. Excellent problem-solving skills and the ability to work independently. Strong communication and interpersonal skills, capable of explaining technical more »
products Windows Active Directory for administration of AD Security groups and AD User/Computer account management Technical problem-solving skills Technical documentation upkeep ITSM asset management Desirable Knowledge telephony systems administration Azure basic administration Virtual server management If you meet the above criteria for this IT Helpdesk Support role more »
Farnborough, Hampshire, South East, United Kingdom
Round Peg Solutions
products Windows Active Directory for administration of AD Security groups and AD User/Computer account management Technical problem-solving skills Technical documentation upkeep ITSM asset management Desirable Knowledge telephony systems administration Azure basic administration Virtual server management If you meet the above criteria for this IT Helpdesk Support role more »
of successful projects. In-depth expertise in ServiceNow Customer ServiceManagement development, configuration, and integration. Legal right to work in the UK ServiceNow Certifications (ITSM or CSM) are highly desirable. Prior experience in an agile/scrum environment. This fantastic role offers a salary range of more »
such as AWS Certified Cloud Practitioner, or AWS Certified Security Specialty Experience working with NIST, COBIT, ITIL, CSA, and/or ISO risk and ITSM frameworks Familiarity with DevOps and SRE practices Experience with cloud infrastructure and data services (compute, storage, networking and others) Benefits Include (not limited to): Competitive more »
Reading (Hybrid), United Kingdom Hybrid / WFH Options
NHS South Central and West Commissioning Support Unit
systems and Office Applications, Patient Administration system, Email, Web Browser applications, Service Desk systems, Microsoft Windows client OS, Basic Network troubleshooting, IT Security basics, ITSM tools, e.g. TOPdesk. Desirable Microsoft Desktop Support Technician Certificate (MCDST) (Windows 7/10) or equivalent Knowledge of Primary Care and Clinical Commissioning environment Skills more »
Bristol, England, United Kingdom Hybrid / WFH Options
Leidos
at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML, Web Services, E-Commerce Solutions, ServiceManagement (ITSM, CSD) and Identity Management Strong consulting, leading and mentoring skills along with the ability to effectively communicate and collaborate with stakeholders at all levels Broad more »
colleagues, clients and suppliers at all levels of the business hierarchy Highly numerate and literate, with excellent written and oral communication skills Knowledge of ITSM processes and systems Previous experience of Salesforce and reporting tools such as Microsoft Power BI or Business Objects Experience in reporting development and governance modelling more »
Great Hatfield, England, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
document system design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »