8 of 8 Remote Incident Manager Jobs in the UK

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise … help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability … recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. Key responsibilities Major Incident Management Own and manage the end-to-end Major Incident process, ensuring efficient and effective response, resolution, and communication. Act as the primary point of escalation during major More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure … Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support … and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications More ❯

Overview: Remote based My client are seeking an experienced Major Incident Manager to join them on a remote basis. You will be responsible for overseeing and managing all high-severity incidents, ensuring effective communication and coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as … the central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within the team. Key Responsibilities: Take full ownership of all high-severity incidents from initiation to resolution. Assess and verify incident priority, updating and … reallocating as necessary. Determine the severity and impact of incidents to ensure appropriate escalation and response. Coordinate and communicate effectively throughout the incident lifecycle. Facilitate technical and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm More ❯

On behalf of Network Rail, we are looking for an Incident Manager 24x7 (inside IR35) for a 6 month contract based REMOTELY, (once a month Manchester). To provide technical resolution and management of customer incidents, with priority on high severity incidents, in line with defined problem and incident management processes. Provide input into documented improvements in … knowledge and support processes for all areas of the Service Operations Key Accountabilities . As a priority, operate and maintain incident and problem management processes and procedures in line with accepted industry best practice and Network Rail operations and manage high severity incidents and problems to initiate preventative measures, identifying and investigating suspect software and other components. . Provide … for IT related incidents and requests, adhering to agreed business service levels. . Recognise and escalate incidents such as when elements are approaching capacity to enable prompt action from Incident & Problem Management as appropriate with a high level of accuracy using Service Management tools. Highlight where processes have failed and take effective action in compliance with established procedures. . More ❯

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what's … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. Ability More ❯

Role: VP - Digital Forensics & Incident Response (DFIR) Manager Location: London (Hybrid working available) Salary: Up to £90,000 + benefits Sector: Cyber Security/Financial Services Overview A leading financial services organisation is seeking a VP-level DFIR Manager to lead its Digital Forensics and Incident Response (DFIR) team. This is a hands-on leadership role … focused on incident response, threat detection, and forensics within a complex, regulated environment. You'll be responsible for advancing the organisation's incident response capabilities, leading investigations, and driving threat detection maturity through development of use cases, threat intelligence, and vulnerability management. Key Responsibilities Lead the DFIR function, overseeing incident detection, investigation, and response activities. Develop and … investigations on systems, networks, and endpoints. Refine threat hunting and threat intelligence capabilities. Support and mature security monitoring use cases (SIEM, packet inspection, IOCs). Coordinate cross-functional security incident response with SOC, Threat Intelligence, and Red/Blue teams. Engage with technical and business teams on cyber risk reduction strategies. Contribute to vulnerability management and remediation plans. Required More ❯