1 to 17 of 17 Journey Map Jobs in the UK with Remote Work Options

user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customer journey maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act on opportunities within more »

of opportunities for comprehensive customer value chain transformations. Design CX solutions and roadmaps, implementing them across key CX capabilities, including customer experience design, journey mapping, and integrating conversational AI into workflows. Supervise solution architecture, emphasising features, functionalities, and their impact on CX workflows, along with technical architecture aspects … driving P&L of digital teams. Significant industry/domain experience in Financial Services, and Insurance. Expertise in customer experience design and customer journey mapping. Experience in conversational AI implementation. Proficiency in solution architecture (features, functionalities, impact on CX workflow) and technical architecture (data flow, technology integration, scalability more »

Reactjs and this role would be expected to produce frontend artifacts using this technology. Key Responsibilities Conduct user research, competitor analysis, and user journey mapping to understand user needs and pain points. Design intuitive and user-friendly interfaces for enterprise-level systems, workflows, dashboards, forms, and reports. Develop more »

/myncs/partner platforms/crm newsletters) for young people and key stakeholders engaging with NCS. Skills in user experience design, customer journey mapping and content strategy (not just for marketing content). Key Activities Introduce an agile, user-centered development model across all of our digital … online touchpoints are accessible and introduce a usability testing approach Support the creation of a holistic data approach across the end to end journey Oversee the creation of holistic crm journeys and effective email marketing strategies working with the brand and content team Support NCS’s wider digital … developing content through co-creation, ideally with young people Delivering business change through digital Influencing stakeholders at all levels, including board level Customer journey mapping and creating effective journeys by representing and advocating from the perspective of an end user managing multiple external agencies supplying content and UX more »

of brand and business experience strategy. You will have had first hand experience of both experience development (in terms of upstream activities like journey mapping) as well as in delivery of outstanding tactical concepts that meet an experiential need. You will be a true champion of insight-led … be able to advocate for how they will succeed in their category from an experiential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling … be able to advocate for how they will succeed in their category from an experiential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling more »

/removed and present to stakeholders for further action. Evaluate User Experience (UX) of the Digital Trader product through usability testing and user journey mapping. Identify areas of improvement and collaborate across the division to continuously improve the product. Qualifications and Experience This is an opportunity for an more »

EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customer journey mapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and develop your career more »

Lead Business Analyst - Contract Understanding Solutions is a digital technology consultancy committed to helping our clients achieve their desired outcomes. Our success is built on the expertise of our Associates, who collaborate closely with our clients under a statement of more »

You bring curiosity, empathy, and a sense of humour to everything you do. Responsibilities: Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements. Develop effective user interfaces and interaction patterns to help users achieve their goals. Perfect, evolve and maintain design systems while more »

research and gather insights to inform design decisions. Create wireframes, prototypes, and high-fidelity designs for web and mobile applications. Develop user flows, journey maps, and information architecture. Collaborate with cross-functional teams to define and implement innovative solutions for product direction, visuals, and experience. Iterate designs based more »

You bring curiosity, empathy, and a sense of humour to everything you do. Responsibilities: Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements. Create wireframes, storyboards, and screen flows. Develop effective user interfaces and interaction patterns to help users achieve their goals. Design more »

surveys and ethnographic studies Analyse research findings to provide actionable insights and recommendations Collaborate with design and product teams to develop user personas, journey maps and wireframes Present findings and recommendations to key stakeholders provided specific cultural context. YOUR SKILLS AND EXPERIENCE Fluent in German and English Proven more »

deliver impactful products that resonate with the mission, driving innovation and setting new industry standards. Core Responsibilities Own the product vision, strategy, and road map, identifying new product to improve revenue opportunities. Develop and deliver a comprehensive product strategy to support PRI strategic priorities . Manage the development of … and use data to inform product decisions and make recommendations. Expertise in business analysis methodologies, tools, and techniques focusing on requirements elicitation, user journey mapping, and validation. We particularly welcome candidates from under-represented groups, including Black, Asian, and other People of Colour, those with visible or non more »

on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »

on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »

business objectives. Design wireframes, mock-ups, and prototypes for web and mobile applications, considering usability and accessibility principles. Create user flows, personas, and journey maps to inform the design process and enhance user experience. Develop interface designs that align with brand guidelines and project specifications. Conduct usability testing more »

relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer … Skills & Experience: Previous experience working in a CX Manager role, leading on customer experience initiatives Understanding of contact centre operations and other customer journey touch points Strong analytical skills and the ability to translate data into actionable strategies Ability to collaborate and work in partnership across teams and more »