25 of 25 Remote/Hybrid Knowledge Management Jobs in the UK

days per week in the office in Manchester. A SharePoint Consultant is required by a leading Microsoft consultancy delivering SharePoint Online, intranet and knowledge management solutions across enterprise clients. This is a business known for strong delivery, investing in certifications, and giving consultants a clear route into Solution … requires Government SC (Security Check) Clearance Strong experience designing SharePoint Online solutions Proven Information Architecture experience within SharePoint Experience delivering SharePoint intranet and document management solutions Knowledge of knowledge management within SharePoint solutions End-to-end experience across design and deployment This role suits a SharePoint ...

cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational documentation … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

quality, resilience). Provide 'just enough' technology strategy considerations to make the future state actionable (e.g., platform patterns, data/AI opportunities, integration/knowledge, vendor considerations) without turning this into a solution design. Produce structured content that is consistent with existing strategy packs (context, scope, outcomes, dependencies, risks … strategy pack (PowerPoint) and supporting notes (Word) if needed. Required experience Deep expertise in Contact Centre operations and transformation (e.g., omni-channel service, workforce management, quality, knowledge, case management, customer journeys). Proven track record producing strategy packs/target state narratives for senior stakeholders. Strong capability ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365. Advanced MS Office 365 Skills etc including SharePoint - SharePoint Essential as using Day to Day. … Role Brief: The Knowledge Co-ordinator/SharePoint Administrator role will ensure knowledge is captured and collated, to share across the project and the wider industry. The role will form part of a programme-wide knowledge network that links information to people, enhancing business expertise and leaving ...

months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with an instantly recognisable … companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

Ipswich, Norwich, Chelmsford and Cambridge. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

with external payroll vendors to ensure accurate, timely, and compliant payroll Maintain payroll inputs, reconciliations, and reporting Prepare payroll records for audits, finance, and management review Ensure timely submission of statutory requirements, including PAYE Support year-end payroll processes and reporting obligations Identify process improvements to harmonise payroll practices … data accurately Oversee contingent worker population and ensure Workday data accuracy Support Works Council processes and HR governance Contribute to HR system optimisation and knowledge management 5. Recruitment & Onboarding Support Assist HRBP and hiring managers with recruitment activities Manage job postings, offers, contracts, and background checks Support onboarding ...

that demand innovation, collaboration, and thought leadership . Role – We are seeking an experienced ServiceNow Project Manager with strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) to lead end-to-end ServiceNow implementations and enhancements. You will be responsible for delivering high-quality solutions … governance standards. Manage Agile/Scrum or hybrid delivery methodologies. Track and report project progress, KPIs, and risks to senior stakeholders. Ensure effective change management and user adoption strategies. Support UAT, training, and transition to support teams. Key Skills: Proven experience as a Project Manager delivering ServiceNow implementations. Strong ...

first culture * Act as the senior escalation point for major incidents and complex technical issues * Own end-to-end incident, request, problem and change management aligned to ITIL best practice * Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality * Produce regular service reporting (SLAs, backlog, ticket … onboarding/offboarding activities * Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery * Maintain and improve knowledge management, documentation and standard operating procedures * Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls * Manage supplier relationships and support ...

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes … HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST ...

leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes … HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow Scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST ...

function focused on improving colleague support experiences across IT services. The team is responsible for optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity to simplify … clearly using AI summarisation of screenshots, emails, or error messages. Enabling service desk teams to summarise ticket history and extract next steps quickly. Improving knowledge discovery with contextual article summaries and recommendations. Providing fulfilment teams with clearer ticket context and dependencies when work is routed to them. Analyse existing ...

Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows ...

/L2 (SaaS) Work Location Ireland, Cork Hybrid Requirement: 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

technology business operating within a specialist professional services sector. They provide a SaaS platform used by organisations globally to improve business development, marketing, and knowledge management processes. The company has recently launched an advanced AI-driven product focused on automating complex, manual workflows and enabling users to generate … reliability Model Performance & Governance Enhance model accuracy and robustness Address data quality, bias, and interpretability considerations Ensure compliance with security and privacy standards Documentation & Knowledge Sharing Maintain clear documentation and internal best practices Support continuous improvement and onboarding Skills & Experience 7+ years in AI/ML engineering, including production ...

internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...

Take ownership of challenging issues and drive them through to resolution Work across a broad range of technical tasks, contributing to incident, problem, and knowledge management Join our on-call rota , offering technical support 24/7, 365 days a year Collaborate with internal teams and 3rd-party … applications into Production and IT Service Build strong working relationships across the business and with external partners Contribute to continuous improvement through problem management and service evolution Share knowledge and help drive a “shift-left” approach to enhance support capability across teams What you'll need Qualifications ...

line support as part of the ICT Service Desk Team, ensuring high levels of service and support. Participate in the incident, service request, and knowledge management practices within the Service Desk function, learning and using appropriate ITSM tools. Escalate complex issues to the ICT Service Desk Manager, relevant … maintenance of ICT systems and software to ensure resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews. To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes ...

mentor functional consultants and developers across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Your Profile Essential skills/knowledge/experience: 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service … Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages) Experience designing integrations Strong customer-facing skills with the ability to communicate complex solutions clearly Experience working in regulated or large-scale ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365 click apply for full job details ...

technology landscape globally. Your new role An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed IT services are introduced into the live environment in a controlled, supportable … service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one. The Service Introduction Analyst will ensure services meet supportability, readiness and acceptance criteria prior ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...