3 of 3 Remote Major Incident Management Jobs in the UK

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer resource consumption. • Manage relationships with the customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client profit and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. … performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience … of Project and Operational Incident, problem, and change management within a complex environment. Strong partner management expertise, with demonstrable experience of navigating complex multi-vendor environments. Exceptional stakeholder engagement, influencing, and communication skills. Ability to work under pressure, multitask, and handle multiple assignments simultaneously. Excellent time-management and problem-solving skills. Strong technical background. Minimum of More ❯