4 of 4 Remote/Hybrid Major Incident Management Jobs in the UK

someone who has operated in high-volume, always-on payment systems (ticketing, retail payments, transport, ecommerce, or similar) and has led teams through major incidents , ensuring rapid resolution, minimal financial impact, and continuous service improvement. Why This Role Is Critical Ticketing and payment platforms are live, customer-facing systems. … wrong, money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across all payment and ticketing channels Lead major incident response for payment and ticketing failures Own operational performance across systems used by millions of customers Manage and develop a high-performing ...

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate ...

Title: Senior IT Service Management & Service Desk Transformation Lead (Contract) Contract Length: Up to 12 months Location: Remote-first with 1-2 days per week on-site (UK & Ireland) Reporting To: Head of Technology/Transformation Lead Role Overview The organisation is undertaking a major IT transformation … outsourcing provider (vendor selection currently in progress). This senior contract role will lead the design, harmonisation, and implementation of enterprise-wide IT Service Management (ITSM) , deliver the service desk consolidation programme, and establish the governance and operating model required to stabilise services ahead of outsourcing. The role combines ...

others. Act as a technical advisor authority and as one of several escalation points for other lines of service, taking part in major incident management and mentoring where appropriate. Work closely with the Principal Architect, jointly owning, creating, and maintaining NRW ICT principles, blueprints, reference designs … discipline and extensive relevant experience such as background in cloud, development; application, integration and/or data development. Extensive Azure IaaS and PaaS solution management, tooling, automation, scripting, and implementation experience. Extensive Intune and Autopilot solution management and implementation experience. Extensive knowledge of the use and configuration ...