Customer Success Manager – AI SaaS / Public Sector
- Location
- Greater London, England, United Kingdom
mission-driven, well-funded international AI SaaS business transforming how public‐sector organisations understand and act on community voices. Its platform uses advanced NLP and machine learning to turn large volumes of public feedback, social conversations, surveys and service data into actionable intelligence. With 400+ city, county and agency customers … wider public‐sector workflows. Data curiosity and confidence interpreting analytics, trends and platform outputs. Excellent stakeholder‐management, facilitation and communication skills. Preferred: experience with NLP/ML products, data analytics platforms, community engagement, Planhat/Gainsight, Monday.com or AI‐enabled delivery tools. Why Join? £45,000–£55,000 base salary. ...