platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems Strong understanding of workflow design , business logic, and system integrations The More ❯
ensure CMS functionality aligns with regulatory standards and best practice ? What we're looking for: Hands-on experience developing or configuring CMS platforms such as ShareDo, Peppermint, Leap, or OpenText Background in legal, financial services, or similarly regulated environments Familiarity with CRM/ERP transformations and the software development lifecycle Strong understanding of business process mapping and workflow optimisation Confident More ❯
Employment Type: Permanent, Part Time, Work From Home
City of London, London, United Kingdom Hybrid / WFH Options
La Fosse
a key role in shaping the future of their contact centre technology. You’ll collaborate with cross-functional teams and vendors to optimise platforms like AWS Connect, ServiceNow, and OpenText, driving seamless and efficient customer interactions. Lead workshops and discovery sessions to gather and document clear, actionable business and technical requirements Act as the bridge between business stakeholders, technical teams … and third-party providers to deliver scalable contact centre solutions Hands-on experience with contact centre platforms and technologies, telephony and CRMs (e.g. AWS Connect, ServiceNow, OpenText or equivalent ) Analyse and improve contact centre processes, focusing on efficiency, automation, and customer experience Define and manage functional and non-functional requirements to guide development and configuration Support product owners and developers More ❯
a key role in shaping the future of their contact centre technology. You’ll collaborate with cross-functional teams and vendors to optimise platforms like AWS Connect, ServiceNow, and OpenText, driving seamless and efficient customer interactions. Lead workshops and discovery sessions to gather and document clear, actionable business and technical requirements Act as the bridge between business stakeholders, technical teams … and third-party providers to deliver scalable contact centre solutions Hands-on experience with contact centre platforms and technologies, telephony and CRMs (e.g. AWS Connect, ServiceNow, OpenText or equivalent ) Analyse and improve contact centre processes, focusing on efficiency, automation, and customer experience Define and manage functional and non-functional requirements to guide development and configuration Support product owners and developers More ❯
