Rugby, Warwickshire, West Midlands, United Kingdom
Culina Group
and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and … best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training … support, leveraging automation, tools, and best practices to enhance efficiency and effectiveness. Collaborate with development teams to provide feedback on product usability, stability, and performance, suggesting enhancements or bug fixes as needed. Qualifications To apply for the role of Head of Product/Application Support , you will possess the more »
to support the optimisation of campaign activation using a variety of contextual factors to automatically improve bidding and targeting selection to drive improved performance. Measurement Suite a range of increasingly connected measurement solutions (e.g. MMM, Attribution and Incrementality testing) designed to support clients and agency partners make optimised … media and brand analytics, leveraging a leading global platform and Data Science team to aid the biggest marketers with game changing solutions around the measurement, optimisation and planning of media. Through cutting edge solutions in analytics and marketing science that will be at your disposal, you will help the … experienced analyst, with existing capabilities like MMM, attribution or advance optimisation of media plans, that wants to broaden their tool box and perfect how measurement capabilities should be combined to drive real outcomes for brands and clients. What is essential is a self starter, passion for unearthing the truth more »
Central London, London, United Kingdom Hybrid / WFH Options
TRS Staffing Solutions
in the development of benchmarking database and reporting process to provide timely and accurate advice to inform decision making. Support implementation of accurate Cost measurement processes including progress and performance measurement. Provide professional advice on cost to stakeholders (including but not limited to Procurement Specialists, Cost/Contract more »
procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call more »
procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call more »
