2 of 2 Remote Platform Support Engineer Jobs in the UK

The role of a Platform Support Engineer involves providing excellent technical support and maintenance for platform solutions within the technology and telecoms industry. You will ensure the smooth operation of systems, troubleshoot issues, and deliver high-quality service to internal and external stakeholders. Client Details This opportunity is with a medium-sized organisation in the … technology and telecoms industry. Description Key Responsibilities Act as the first point of contact for platform-related incidents, requests, and escalations. Monitor system performance, uptime, and availability using DataDog. Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide … root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. Ensure adherence to SLAs and help improve operational support efficiency. Participate in on-call rotations to provide 24/7 platform coverage. Continuously optimize monitoring, alerting, and platform reliability More ❯

Microsoft Power Platform Support Engineer ?? Reading (Hybrid) | ?? £45,000 - £55,000 + industry-leading benefits ?? Full-Time | Microsoft Solutions Partner ? Why Join Us? As a certified Microsoft Solutions Partner , our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here's what you can expect … membership Buy/sell up to 10 days holiday annually Pension scheme - 5.5% employer/4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes - including spot bonuses and long-service awards Award-winning culture - recognised as a Great Place to Work across multiple categories ?? About the Role We're hiring … a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers More ❯