clear, actionable paths forward for both customers and internal stakeholders. Key Responsibilities Perform hands‐on technical troubleshooting using Datadog (logs, traces, dashboards), API tools (Postman/cURL), and distributed log tracing. Lead high‐severity and strategic customer escalations, providing authoritative technical direction and timely communication. Drive vendor ticket escalations, ensuring … Technical Support Engineering, Escalations, SRE, or related roles. Expertise with Datadog (log search, traces, monitors, dashboards) is a plus Strong REST API troubleshooting using Postman, cURL, authentication flows, and JSON payload analysis. Experience diagnosing distributed systems, integrations, and SaaS platform behavior. Proven ability to interface with strategic enterprise customers ...