IT Support Manager
- Location
- Greater London, England, United Kingdom
scalable operations through people leadership, structured support processes, and hands‐on technical oversight. You will own day‐to‐day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation … primary escalation point for complex hardware, network, and operational incidents Monitor and drive SLA, KPI, and incident resolution performance across IT support services Oversee proactive maintenance, troubleshooting, and problem management activities Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements Maintain and improve ...