to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on … ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS/SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation … for Technical Analysts Proactivemanagement of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A More ❯
to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on … ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS/SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation … for Technical Analysts Proactivemanagement of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A More ❯
in GRC solutions and helps organisations strengthen their risk and compliance programs with a 360-degree view of enterprise, third party and ecosystem risk for enhanced regulatory compliance and proactive risk management. Easy to use, the NAVEX One platform empowers compliance through connecting unparalleled industry intelligence and insights. Worldwide, we have over 13,000 customers who trust NAVEX to … ensure the alignment of all demand generation activities including ownership of campaign calendars Ensure Business Development Representative (BDR) team alignment for all demand campaigns (inbound and outbound) including lead management Establish, maintain, and optimise scalable processes that ensure best practises in campaigns and lead management, including tracking lead lifecycle and conversion rates throughout the pipeline Define activity success … demand generation activities, ensuring ongoing optimisation, and analyse marketing and sales data to develop insights and make recommendations on areas for optimisation to meet targets Agency, supplier and budget management Ensure full utilisation of the company's Martech stack to support demand generation activities What you'll need: Bachelor's degree in marketing, business management, or equivalent experience More ❯
/service design team. Accountable for adherence to the established processes (incl. all appropriate documentation/artifacts and approval gateways) within the services solution design team. Analysis and effective management of requirements and mapping against core Computacenter capabilities. Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard. Accountable for overall deal … cost and proactivemanagement of risk and opportunity in a deal. Support Sales Specialist in the assessment & validation of overall cost consolidation with respect to market/price benchmarks and target pricing. Collaborate and coordinate the creation of a bid response that articulates agreed win themes, Computacenter value, and the return on investment to support the client's … ensure awareness of market trends, customers' buying behaviour, and competitor threats. What you'll need Relevant experience in IT services, including 3 years in a pre-sales or solution management role in the managed service & outsourcing industry. Knowledge of pre-sales/Solution Design Processes and ownership for decision-making for complex, international IT managed services engagements. Experience of More ❯
Colchester, Essex, United Kingdom Hybrid / WFH Options
Computacenter AG & Co. oHG
/service design team. Accountable for adherence to the established processes (incl. all appropriate documentation/artifacts and approval gateways) within the services solution design team. Analysis and effective management of requirements and mapping against core Computacenter capabilities. Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard. Accountable for overall deal … cost and proactivemanagement of risk and opportunity in a deal. Support Sales Specialist in the assessment & validation of overall cost consolidation with respect to market/price benchmarks and target pricing. Collaborate and coordinate the creation of a bid response that articulates agreed win themes, Computacenter value, and the return on investment to support the client's … ensure awareness of market trends, customers' buying behaviour, and competitor threats. What you'll need Relevant experience in IT services, including 3 years in a pre-sales or solution management role in the managed service & outsourcing industry. Knowledge of pre-sales/Solution Design Processes and ownership for decision-making for complex, international IT managed services engagements. Experience of More ❯
and assessments. Identify and recommend opportunities for process improvements to enhance efficiency and reduce operational risk exposure. Promote a strong risk culture within the Operations/Back Office, encouraging proactive risk management and awareness across all levels. Act as the point of contact between Operations/Back Office, Risk Management, and other departments, ensuring clear communication and … large number of teams and business both regionally and globally. Experience and knowledge in working for a regulated fintech technology business. Requirements 7-10 years experience in operational risk management, Back Office operations, or related roles within the financial industry. Proven ability to perform test of controls (design and operating effectiveness). Strong understanding of operational processes, risk frameworks … and regulatory requirements. Excellent analytical skills, with experience in data analysis and reporting. Proficiency in risk management software and tools (e.g., GRC platforms). Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Experience in managing regulatory exams and relationships with examiners and auditors. Ability to work collaboratively with regional and global More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Pontoon
Japanese and English (written and spoken) is essential. Proven experience in leading teams or coordinating projects within a reporting or analytics environment. A keen eye for detail, with a proactive work ethic and a strong focus on quality. Flexibility and adaptability to navigate dynamic technical settings while managing multiple tasks. Experience mentoring colleagues in reporting tools and best practices. … health. Create customized ad hoc status reports based on stakeholder needs. Monitor project progress against established milestones, flagging any deviations. Maintain bilingual and contextually appropriate communication and documentation. Support proactive risk management throughout the project lifecycle. Why Join Us? This role is perfect for someone who enjoys a challenge and seeks to make a meaningful impact within a More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Marks Sattin (UK) Ltd
looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are looking for help to do the … days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Marks Sattin
looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are looking for help to do the … days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deliveroo
Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. Location Based in: Manchester Reporting … engage with function leads to identify opportunities for improvement and provide strategic recommendations to stakeholders. Your focus will be on analysing operational performance and developing insightful reports to guide management decisions, policy implementation, and performance enhancements. This role is ideal for an experienced analyst eager to make a significant impact in a dynamic, fast-paced environment. Key Responsibilities Proactive Data Analysis & Recommendations: Conduct thorough data analysis to identify operational requirements and improvement opportunities Develop actionable insights and proactive recommendations to enhance performance and optimise results in Sales, NPX, and Account Management teams Operational Support & Strategy: Support day-to-day Contact Centre operations, ensuring teams are equipped to meet monthly, quarterly, and annual objectives Provide recommendations for More ❯
also involves championing the adoption and implementation of modern software engineering practices, including automated testing, Continuous Integration/Continuous Deployment (CI/CD), and DevSecOps principles. The role requires proactivemanagement of non-production environments to ensure availability, stability, and suitability for development and testing activities. This includes promoting efficient environment sharing and ensuring that all dependencies and … data prerequisites are met. Transparency and accountability are critical. The role will ensure the generation and dissemination of meaningful Management Information (MI) to provide visibility into progress, risks, and performance metrics. Business Area The development team is seeking a highly capable and versatile Technical Scrum Master with deep expertise in Agile methodologies to support a major application migration initiative. … to senior management. Deep understanding of Agile methodologies, including Scrum, Sprints, and burndown tracking. Proficiency with Atlassian tools such as JIRA and Confluence. Familiarity with source control and release management tools (e.g., Bamboo, Bitbucket, GitHub). Strong numerical and financial acumen, with the ability to interpret financial data and develop financial models. Experience with front office trading systems and More ❯
City of London, Greater London, UK Hybrid / WFH Options
SMBC Group
also involves championing the adoption and implementation of modern software engineering practices, including automated testing, Continuous Integration/Continuous Deployment (CI/CD), and DevSecOps principles. The role requires proactivemanagement of non-production environments to ensure availability, stability, and suitability for development and testing activities. This includes promoting efficient environment sharing and ensuring that all dependencies and … data prerequisites are met. Transparency and accountability are critical. The role will ensure the generation and dissemination of meaningful Management Information (MI) to provide visibility into progress, risks, and performance metrics. Business Area The development team is seeking a highly capable and versatile Technical Scrum Master with deep expertise in Agile methodologies to support a major application migration initiative. … to senior management. Deep understanding of Agile methodologies, including Scrum, Sprints, and burndown tracking. Proficiency with Atlassian tools such as JIRA and Confluence. Familiarity with source control and release management tools (e.g., Bamboo, Bitbucket, GitHub). Strong numerical and financial acumen, with the ability to interpret financial data and develop financial models. Experience with front office trading systems and More ❯
safeguarding and optimizing the performance of our highest-staking customer accounts. This position is responsible for the trading, continuous monitoring, and in-depth analysis of high-impact accounts, ensuring proactivemanagement of individual customer behavior. By evaluating behavioral patterns, identifying significant changes, and providing actionable recommendations, this role will support the development of strategic approaches to maximize profitability … mitigate risks, and enhance customer satisfaction. The ideal candidate will have a strong operational mindset, excellent team management skills, and a deep understanding of the sports betting landscape and state-level compliance with the ability to drive process improvements while maintaining operational excellence. Key Responsibilities: Continuously monitor activity across high-staking customer accounts to identify behavioral trends, potential risks … value accounts or customers with significant impact on business performance. Advanced analytical skills, with expertise in behavioral analysis and data-driven decision-making. Strong understanding of trading principles, risk management, and pricing strategies. Excellent communication and reporting skills, with the ability to present insights and recommendations to senior stakeholders. Detail-oriented and proactive, with a strong sense of More ❯
aligning with defined requirements. The role will require interaction with external customers, industrypartners, and suppliers as well as coordination of the internal engineering team in line with the engineering management and project management teams. This role offers a unique opportunity to make a real impact on national security and to contribute to the future of combat aviation. If … all design and development engineering matters relating to all MFA and subsystem development Development of the design by ensuring effective implementation of the company's design review process and proactivemanagement of design review actions and non-conformance reports. This primarily concerns taking the project through manufacture, integration, test and qualification Act as the design authority for the … defining and implementing innovative engineering solutions Airborne radar design or similar aerospace and defence experience Experience of testing of complex engineering products at both component and assembly levels Configuration management and hardware traceability experience Security Clearance Please note that in order to apply for this opportunity you must be eligible for UK security clearance. Normally this is to the More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Chartered Institute of Procurement and Supply (CIPS)
with an employer contribution of 28.97% Job grade: Senior Executive Officer Contract type: Permanent Business area: MOD - Strategic Command - Defence Digital Commercial Type of role: Commercial Procurement and Contracts Management Working pattern: Flexible working, Full-time, Job share, Part-time Number of jobs available Location About the job Benefits Things you need to know Apply and further information Location … Digital Commercial is building a centre of procurement excellence, focusing on getting the best outcomes across all our contracts. We are developing a more strategic approach to supplier relationship management and implementing new ways of working that will embed good practice category management. We are committed to developing our staff, providing opportunities to develop and grow within an inclusive … successful adoption of Category Management. Key responsibilities: Providing expertise to Defence Digital project delivery teams to influence and inform the sourcing of new goods and services from 3rd parties Proactive market insight which includes a coordinated monitoring of potential and existing suppliers in a strategic and dynamic way Define and run Procurement processes in line with public sector regulations More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Babcock Mission Critical Services España SA
work, playing a key role in developing the support solution for US-procured CMC equipment. You will oversee the transition from the Dreadnought build phase to operational readiness, ensuring proactive risk management and clear communication with both internal and external stakeholders. Furthermore, as part of the role you will also be involved in: Project Management: Ensure timely … its effective maintenance and operational readiness. Knowledgeable of the UK submarine enterprise and in-service support processes. Experienced in complex engineering programmes and projects, with experience in life cycle management between concept to operational deployment. Familiar with Ministry of Defence (MoD) and US NAVSEA Standards and other compliance and implementation technical documentation. Excellent interpersonal, written, and verbal communication skills … for stakeholder engagement. Qualifications for the Senior Supportability Engineer HND or equivalent in Mechanical, Electrical, Marine, Systems, Data Management, or Mathematics. Relevant experience or certifications may be accepted in place of formal education. Actively pursuing or holding Professional Registration, with commitment to continuous development towards chartered or incorporated engineer status. Security Clearance The successful candidate must be a sole More ❯
Easter Howgate, Midlothian, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
aligning with defined requirements. The role will require interaction with external customers, industrypartners, and suppliers as well as coordination of the internal engineering team in line with the engineering management and project management teams. This role offers a unique opportunity to make a real impact on national security and to contribute to the future of combat aviation. If … all design and development engineering matters relating to all MFA and subsystem development Development of the design by ensuring effective implementation of the company's design review process and proactivemanagement of design review actions and non-conformance reports. This primarily concerns taking the project through manufacture, integration, test and qualification Act as the design authority for the … defining and implementing innovative engineering solutions Airborne radar design or similar aerospace and defence experience Experience of testing of complex engineering products at both component and assembly levels Configuration management and hardware traceability experience Chairing engineering review experience Security Clearance Please note that in order to apply for this opportunity you must be eligible for UK security clearance. Normally More ❯
MTL SMEs and technical teams to elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactivemanagement of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse current and target state data … and validating source-to-target data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off, including validation, reconciliation, and stakeholder approval. WE … of data migration tools, methodologies, and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non-technical audiences. Skilled in data More ❯
City of London, Greater London, UK Hybrid / WFH Options
Monument Technology
MTL SMEs and technical teams to elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactivemanagement of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse current and target state data … and validating source-to-target data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off, including validation, reconciliation, and stakeholder approval. WE … of data migration tools, methodologies, and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non-technical audiences. Skilled in data More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
USS Investment Management Limited
storage, virtualisation, Microsoft ADDS Experience managing technical workload, including projects and BAU tasks Skilled in producing high- and low-level technical design documentation Proficient in Office365, cloud services, backup management, and datacentre/cloud environments Experience working in multi-vendor and multi-hosted datacentre setups with high availability and disaster recovery Desirable: Familiarity with architecture frameworks (e.g. TOGAF), networking … by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we More ❯
City Of Westminster, London, United Kingdom Hybrid / WFH Options
Hampshire County Council
directly support council operations and decision-making. You will be responsible for managing GIS service requests and incidents, meeting key performance indicators, and ensuring user satisfaction through responsive and proactive service management. As a technical expert, you'll advise on GIS tool selection, manage GIS licences for compliance and accessibility, and clearly communicate the capabilities and limitations of GIS … Survey, ensuring alignment with licensing and compliance obligations. A strong focus on data governance and compliance will underpin your approach. You will lead on the implementation of robust data management processes, ensuring all GIS data is accurate, secure, and handled in accordance with GDPR and other relevant legislation. Documenting GIS systems, processes and data flows will be a core More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Futureshaper.com
for: Security Operations Center Lead (SOC Lead) for Bicycle ensuring that incidents are detected, analysed, responded to and reported effectively to protect Bicycle Therapeutics daily activities. Threat intelligence and proactive defence to predict and proactively defend against cyberattacks Proactive maintenance and continuous improvement of the Cyber Security Management System to ensure effective protection and resilience is maintained … Management and continuous improvement of the Information Security Management System that is in place. Proactive assessment of information security risks and resolution of issues as required in collaboration with Data Privacy Counsel and the Legal team. This will include 3rd party suppliers and partners lifecycle. Ensuring compliance with contemporary cybersecurity and data protection laws, regulations and standards … Qualifications Essential experience: A proven track record of cyber and information security delivery, with relevant industry or academic experience to meet the requirements of the role. Delivery within a proactive cybersecurity system where monitoring and threat intelligence drive delivery alongside great response to incidents as they emerge, including in partnership with 3rd parties. Familiar with the application of security More ❯