3 of 3 Remote Problem Manager Jobs in the UK

Summary Job Reference: VR130925 Job Title: IT Incident and Problem Manager Annual Salary/Benefits: plus excellent benefits (Bonus, Pension, Annual Leave etc) Location: Belfast City Centre, hybrid (3 days onsite, 2 days WFH Ready to make your application Please do read through the description at least once before clicking on Apply. - choose your WFH days) Client : Private … sector - Finance Contract : Permanent, full-time (37.5 hours pw, typically Mon-Fri/8.30-5) IT Incident and Problem Manager - Overview Reporting to the IT Operations Team Lead, the IT Incident & Problem Manager will work as part of a team responsible for the operational execution of the Incident & Problem Management Policies, to ensure that the … organisation remains fully accountable and in control of incident and problem management. Working with internal teams and external suppliers, you will co-ordinate all incident and problem management activities to proactively prevent problems from occurring, resolve existing problems, thus improving service quality and stability. Role Responsibilities: Problem Management Manage the problem record lifecycle in accordance with More ❯

IT Incident & Problem Manager Have you got what it takes to succeed The following information should be read carefully by all candidates. - Belfast We're looking for an experienced Incident & Problem Manager to join an IT Operations team. In this role, you'll take ownership of major IT incidents and problem investigations, working closely with … and external suppliers to prevent issues, drive root cause analysis, and improve service quality across the business. Day-to-day: Lead and coordinate the full lifecycle of incident and problem management, from identification to resolution. Run RCA sessions, post-incident reviews, and status meetings, ensuring clear action plans and accountability. Proactively monitor KPIs and performance metrics, producing regular reports … teams to deliver service improvement initiatives across people, process, and technology. Provide clear communication and updates during major incidents, ensuring the business stays informed. Experience: Strong experience in Incident & Problem Management within a complex, global environment (financial services a plus). Skilled in ServiceNow or similar ITSM tools. Excellent problem-solving and analytical skills. Confident communicator with experience More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯