Customer Architect
- Location
- Greater London, England, United Kingdom
business needs. Present technical knowledge of architectural designs including integration approaches. Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices. Hands‐on experience working technically with customer engineering (Support), Advanced customer engineering, and cross‐functional teams. Manage … customer portfolio of tickets, resolutions, and product enhancement requests. Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues. Stay at the forefront of industry trends and challenges and offer ...