1 of 1 Remote Products Support Specialist Jobs in the UK

Job Title: Product Support Specialist Salary: Up to £32,000 per year Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across … manager to other Commercial Teams and the Head of Commercial & Strategy Work with the wider team to continuously improve and contribute to the development and innovation of our product support processes. What We're Looking For Essential Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk … software and remote support tools such as Intercom, HubSpot, Freshworks (Freshdesk) etc. Deep understanding of the SaaS product being supported, including features, functionalities, and common user challenges Understanding of SaaS platforms, including basic troubleshooting of software issues Able to manage customer contact from query to resolution (involving cross-functional teams where necessary Ability to relay technical information in More ❯