2 of 2 Remote Products Support Specialist Jobs in the UK

No Visa sponsorship available with the role! The main function of a Triage Specialist is to investigate the product quality of the platform’s Ads/Commerce products and provide technical resolution to Customer/Sales. You will serve as the third layer of support for advertiser issues on the social media platform’s Ads … Manager and Business Manager, handling more complex issues and bugs. You will specialize in 3–4 products , managing cases through an internal tool, where you will troubleshoot and respond to advertisers or escalate issues to the engineering teams when necessary. On average, you will handle around 100 tickets per month , ranging from 2 to 25 per week . Responsibilities … Investigate and troubleshoot complex customer issues related to Ads, Commerce, and Creator products Analyze data and logs to identify root causes of issues Collaborate with internal stakeholders to gather information and insights Triage and prioritize customer escalations based on severity and impact Manage and coordinate the escalation process with internal stakeholders Ensure timely resolution of customer issues and provide More ❯

No Visa sponsorship available with the role! The main function of a Triage Specialist is to investigate the product quality of the platform’s Ads/Commerce products and provide technical resolution to Customer/Sales. You will serve as the third layer of support for advertiser issues on the social media platform’s Ads … Manager and Business Manager, handling more complex issues and bugs. You will specialize in 3–4 products , managing cases through an internal tool, where you will troubleshoot and respond to advertisers or escalate issues to the engineering teams when necessary. On average, you will handle around 100 tickets per month , ranging from 2 to 25 per week . Responsibilities … Investigate and troubleshoot complex customer issues related to Ads, Commerce, and Creator products Analyze data and logs to identify root causes of issues Collaborate with internal stakeholders to gather information and insights Triage and prioritize customer escalations based on severity and impact Manage and coordinate the escalation process with internal stakeholders Ensure timely resolution of customer issues and provide More ❯