13 of 13 Remote/Hybrid Remedy Jobs in the UK

requests, escalations and service reporting. • Strong customer service, stakeholder management, analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity ...

products (SaaS, PaaS, and/or IaaS). Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.) Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools. Experience implementing or administering AI agents, LLM integrations ...

hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara) Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM) and inventory best practices Awareness of software ...

Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. Good understanding of IT asset lifecycle ...

Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. Good understanding of IT asset lifecycle ...

customer needs, operational priorities and business objectives.A passion for continuous improvement and creating an inclusive, high-performing team culture.Experience using ServiceNow and fixed-line Remedy tools.Understanding of ITIL methodologies and operational best practices.Adaptable, resilient and comfortable working within a 24/7 shift-based operational environment.Committed to delivering ...

Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database ...

Strong organisational skills and attention to detail Good Microsoft Excel skills, including VLOOKUP and data reconciliation Experience with ITSM tools such as ServiceNow or Remedy Good knowledge of IT hardware and desktop technology Strong communication and customer service skills Ability to manage multiple priorities and work to SLAs Understanding ...

solutions. (Desirable) Knowledge Demonstrable knowledge of working within an operational environment. (Essential) Knowledge of IT Service Management (ITSM) and Incident Management tools, such as Remedy or ServiceNow. (Desirable) Knowledge of IT Incident, Major Incident or Service Management processes. (Desirable) ITIL Foundation Certificate in IT Service Management. (Desirable) Experience Experience ...

proposed solutions. Problem management : Initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required. Determine the appropriate remedy and assist with its implementation. Determine preventative measures. Technical Specialism : Use management system software and tools. Use logical schemata to investigate problems, collect performance ...

SPPA. This is an important period in the agency's development. Alongside delivering our core pension administration services, we are completing the McCloud Remedy programme, preparing for Pensions Dashboards, expanding our digital services and laying the foundations for our next Corporate Plan from 2027. Everything we do is focused ...

tailored expert support and advice that highlights cyber security risks to a range of stakeholders, projects, business teams and service owners, helping them to remedy identified risks by enabling well-informed and auditable decisions, using published guidance and standards, and drawing on a range of experts as well ...

technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested … validation. Analyse business processes, workflows and system functionality. Support the identification, investigation and resolution of defects and issues. Work with ITSM platforms, ideally Remedy or equivalent tools. Facilitate communication between business stakeholders, technical teams and testers. Maintain clear requirements documentation and traceability throughout the project lifecycle. Support the delivery ...